Studio Guidelines & Cancellation Policy

At Redefine Reformer, our goal with these policies is to promote fairness, respect, and consideration for both clients and instructors. These policies are designed to encourage timely cancellations so that those on the waitlist have the best opportunity to attend class.

We understand that life can be unpredictable, which is why we offer one of the most flexible cancellation policies in the industry - with only a four-hour notice required.

Please review the following guidelines to help us maintain a positive and professional studio environment.

Studio Etiquette

To ensure a respectful and smooth experience for everyone, we ask that all clients observe the following studio etiquette:

• Punctuality: Please arrive a few minutes early to allow time to get settled. A five-minute grace period is provided, after which joining a class will not be permited. We are happy to rebook your class credit.

• Storage of Belongings: All personal items, including bags and shoes, must be placed in the designated pigeonholes. Please do not leave items around the reformers.

• Mobile Devices: Phones must be set to silent and stored away during class to avoid disruptions.

• Grip Socks Required: For safety and hygiene reasons, grip (sticky) socks are required during all reformer classes.

• Cleanliness: Kindly wipe down your equipment at the end of each class.

• Consideration for Others: Maintain a quiet and respectful tone in the studio, and treat instructors and fellow clients with courtesy at all times.

Cancellation & No-Show Policy

We aim to make class spots available to as many clients as possible. To support this goal, please cancel your class as early as possible if you can no longer attend.

Late Cancellations (Less than 4 hours before class):

• Unlimited Members: $5 late cancellation fee

• 2x/3x Weekly Members & Class Pack Holders: Loss of session

No Shows (Failure to attend class without cancellation):

• Unlimited Members: $10 no-show fee

• 2x/3x Weekly Members & Class Pack Holders: Loss of session plus a $10 no-show fee

Waitlist Policy

If a space becomes available, clients on the waitlist will be automatically booked into the class - even up to 10 minutes before the start time.

If you are on the waitlist but are no longer able to attend, please remove yourself as soon as possible. Failure to do so may result in the applicable late cancellation or no-show penalties if a spot opens and you are added to the class.