{"id":14777,"date":"2020-06-19T09:00:00","date_gmt":"2020-06-19T13:00:00","guid":{"rendered":"https:\/\/www.wellnessliving.com\/blog\/?p=14777"},"modified":"2025-05-20T09:27:33","modified_gmt":"2025-05-20T13:27:33","slug":"managing-capacity-your-business","status":"publish","type":"post","link":"https:\/\/www.wellnessliving.com\/blog\/managing-capacity-your-business\/","title":{"rendered":"Managing Capacity at Your Business"},"content":{"rendered":"<p>With COVID-19 altering the fitness landscape for the foreseeable future, managing capacity at your business is more important now than ever before! \u201cBusiness as usual\u201d is looking different these days with physical distancing and the safety of your staff and clients at the forefront.<\/p>\n<p>Whether you run a gym, yoga or fitness studio, own a spa and salon, or manage a martial arts, dance or music studio, you\u2019re looking at a new norm, with new rules. Will you need to restructure your space to make everything work? Smaller classes, fewer people using equipment, less staff and staggering appointments will make managing your capacity at your business feasible.<\/p>\n<p>Create a successful system to manage capacity like a pro with our expert tips:<\/p>\n<h2>How to minimize class sizes\/people at your business<\/h2>\n<p>Keep people separate, avoid lineups and eliminate crowds with a few simple steps:<\/p>\n<ul>\n<li><strong>Prioritize members:<\/strong> Don\u2019t take on any new clients\/members during the initial reopening stage so your loyal clients get great service and you don\u2019t get overwhelmed.<\/li>\n<li><strong>Create a waiting list:<\/strong> Put new members on a list so you can control and manage your numbers.<\/li>\n<li><strong>No walk-ins allowed:<\/strong> Avoid surprises and stay prepared for how many people you\u2019ll have to manage by implementing a no walk-in policy.<\/li>\n<li><strong>Stagger staff schedules:<\/strong> Allow some staff to work at home if possible, by teaching online classes, and also stagger staff members\u2019 schedules at your studio to prevent them from running into other staff.<\/li>\n<\/ul>\n<h2>How to make physical distancing work<\/h2>\n<p>Physical distancing will take some planning, but it can be done, and we can help! Here are a few of the tools we offer at WellnessLiving to simplify this process:<\/p>\n<h3>BOOK-A-SPOT:<\/h3>\n<p>Keep your spaces organized and your clients apart with our <a href=\"https:\/\/www.wellnessliving.com\/features\/book-a-spot\/?utm_source=blog&amp;utm_medium=click&amp;utm_campaign=all-managing-capacity-business\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>BOOK-A-SPOT<\/strong> <\/a>feature. This tool allows your clients to reserve their exact spot and equipment ahead of time, based on what you make available. As an extra step, lay tape out on the floor to direct clients and to keep people staggered during training or workout sessions. No overcrowding needs to happen when everyone has their own space!<\/p>\n<h3>Require members to book ahead:<\/h3>\n<p>Control your class sizes and keep capacity low by requiring your members to book ahead. It\u2019s much easier to manage your capacity if you have time to prepare and you can limit availability. Here are a few of the ways that WellnessLiving makes it easy for your clients to book ahead:<\/p>\n<ul>\n<li><strong>Book online or use client app:<\/strong> Our <a href=\"https:\/\/www.wellnessliving.com\/features\/achieve\/?utm_source=blog&amp;utm_medium=click&amp;utm_campaign=all-managing-capacity-business\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Achieve Client App<\/strong><\/a> offers a quick and easy way for guests to book classes, sign up and pay for sessions before they visit you in person.<\/li>\n<li><strong><a href=\"https:\/\/www.wellnessliving.com\/features\/reserve-with-google\/?utm_source=blog&amp;utm_medium=click&amp;utm_campaign=all-managing-capacity-business\" target=\"_blank\" rel=\"noopener noreferrer\">Reserve with Google<\/a>:<\/strong> Our Google partnership makes it easy for clients to find you and make an appointment or book a class, right from their web search.<\/li>\n<li><strong>Schedule widgets:<\/strong> Use our <a href=\"https:\/\/www.wellnessliving.com\/features\/website-widgets\/?utm_source=blog&amp;utm_medium=click&amp;utm_campaign=all-managing-capacity-business\" target=\"_blank\" rel=\"noopener noreferrer\">customizable widgets<\/a> so clients can book remotely when they visit your website or Facebook page.<\/li>\n<\/ul>\n<p>These features are multi-taskers! Not only do they help you manage capacity and limit the traffic at your front desk, but they\u2019ll also attract new clients and build your online brand.<\/p>\n<figure id=\"attachment_14779\" aria-describedby=\"caption-attachment-14779\" style=\"width: 630px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-14779\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/06\/capacity-at-business-image-1.jpg\" alt=\"managing capacity, fitness girl with phone\" width=\"630\" height=\"420\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/06\/capacity-at-business-image-1.jpg 630w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/06\/capacity-at-business-image-1-300x200.jpg 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/06\/capacity-at-business-image-1-600x400.jpg 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/06\/capacity-at-business-image-1-320x213.jpg 320w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><figcaption id=\"caption-attachment-14779\" class=\"wp-caption-text\">Control your class sizes and keep capacity low by requiring your members to book ahead. Our Achieve Client App offers a quick and easy way for guests to book classes, sign up and pay for sessions before they visit you in person.<\/figcaption><\/figure>\n<h2>Provide guidelines for your business<\/h2>\n<p>You will want to create a plan to keep your front desk area free, as well as a system to avoid overcrowding as your classes and sessions end. Post signs with the rules and instructions so clients know what to do and how to act responsibly at your business.<\/p>\n<p>This all starts with communicating clearly with your clients! Avoid confusion by creating guidelines they can follow to simplify the process. Include things like:<\/p>\n<ul>\n<li>Routes clients or members need to follow<\/li>\n<li>Closed off areas you want people to avoid<\/li>\n<li>Actions or areas that are now or temporarily restricted<\/li>\n<\/ul>\n<p>Take every action you can to avoid clients gathering too closely!<\/p>\n<h2>Our Elevate Staff App gives you even more control<\/h2>\n<p>Managing capacity means you need a handle on your staff numbers too! Get an app to stay on top of your team, keep them apart and effectively manage their schedules.<\/p>\n<p>How can your team stay connected while staying away? Here\u2019s where our <a href=\"https:\/\/www.wellnessliving.com\/features\/elevate-page\/?utm_source=blog&amp;utm_medium=click&amp;utm_campaign=all-managing-capacity-business\" target=\"_blank\" rel=\"noopener noreferrer\">Elevate Staff App<\/a> saves the day! With easy access to client profiles and class schedules, your team can monitor attendance (for both virtual and in-studio services), make staff substitutions and confirm the classes they\u2019re teaching\u2014all without having to come in.<\/p>\n<h2>Continue to offer online services<\/h2>\n<p>As your business continues to adapt and change post COVID-19, don\u2019t forget about your online services! People may be hesitant to visit you in-person or need the flexibility in their schedules, and it\u2019s a great way to keep clients invested on your business while your capacity is lower.<\/p>\n<p>With WellnessLiving\u2019s <a href=\"https:\/\/www.wellnessliving.com\/features\/zoom\/?utm_source=blog&amp;utm_medium=click&amp;utm_campaign=all-managing-capacity-business\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Zoom integration<\/strong><\/a>, you\u2019ll get a seamless way to livestream your workouts and services. You can also send out automatic class reminders and direct booking links, so clients don\u2019t miss the chance to work out with you from home in real-time. With our <a href=\"https:\/\/www.wellnessliving.com\/features\/fitvid\/?utm_source=blog&amp;utm_medium=click&amp;utm_campaign=all-managing-capacity-business\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>FitVID on Demand<\/strong><\/a> feature, clients can access your content on their own time. You upload your workouts, organize them the way you want, and then your clients can access your library of content\u2014it\u2019s that simple. Stay connected to your community virtually and in-person with the help of our all-in-one solution!<\/p>\n<p>With evolving policies and guidelines, how can you keep your clients informed? <a href=\"https:\/\/www.wellnessliving.com\/features\/email-marketing\/?utm_source=blog&amp;utm_medium=click&amp;utm_campaign=all-managing-capacity-business\" target=\"_blank\" rel=\"noopener noreferrer\">Automate your marketing<\/a> with WellnessLiving! Reach out via email, text or SMS so your clients are up to date with the changes and know how to book, and this will allow you to successfully practice physical distancing and manage the capacity of clients who come through your doors! Want to learn more? Book a free, no-commitment <a href=\"http:\/\/discover.wellnessliving.com\/blog?utm_source=blog&amp;utm_medium=click&amp;utm_campaign=all-managing-capacity-business\" target=\"_blank\" rel=\"noopener noreferrer\">demo<\/a> with WellnessLiving today!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With COVID-19 altering the fitness landscape for the foreseeable future, managing capacity at your business is more important now than ever before! \u201cBusiness as usual\u201d is looking different these days with physical distancing and the safety of your staff and clients at the forefront. Whether you run a gym, yoga [&hellip;]<\/p>\n","protected":false},"author":861,"featured_media":14778,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"disable_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[466],"tags":[628,2277,609,2311,2276],"class_list":["post-14777","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-management","tag-business-management","tag-expert-advice","tag-marketing","tag-mobile-apps","tag-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Managing Capacity at Your Business - WellnessLiving<\/title>\n<meta name=\"description\" content=\"Reopening your fitness business after COVID-19? 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