{"id":15769,"date":"2020-10-13T09:00:42","date_gmt":"2020-10-13T13:00:42","guid":{"rendered":"https:\/\/www.wellnessliving.com\/blog\/?p=15769"},"modified":"2025-08-06T08:29:17","modified_gmt":"2025-08-06T12:29:17","slug":"managing-memberships-contracts-when-reopening","status":"publish","type":"post","link":"https:\/\/www.wellnessliving.com\/blog\/managing-memberships-contracts-when-reopening\/","title":{"rendered":"Managing Memberships and Contracts When Reopening"},"content":{"rendered":"<p>In recent months, your relationships with your members have evolved! You\u2019ve had to up your communication to make sure that you\u2019re connecting in new and effective ways. Things like putting memberships on hold, canceling, expanding your virtual options (and more) have become front and center with your members.<\/p>\n<p>Continue to manage your best customers and their memberships in the best way you can with the tools from WellnessLiving! Our features make your job easier, keep your members happy, and save you the time and energy you need to grow your business. Here are just some of the ways we can help you reopen and manage your memberships like a pro:<\/p>\n<h2>Giving members multiple options<\/h2>\n<p>Flexibility is key! If we\u2019ve learned anything these last few months, it\u2019s that everyone\u2019s needs are different. Offer your clients what they\u2019re looking for so they stick with you! Likely you\u2019ve already expanded membership options at your gym, studio, or business. Maybe you\u2019re also allowing clients to link memberships with <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/8976678-family-members\" target=\"_blank\" rel=\"noopener noreferrer\">family members as an added bonus<\/a>. Here are some of the options you can include to make your clients\u2019 lives easier:<\/p>\n<ul>\n<li><strong>In-studio:<\/strong> Offer your traditional in-studio membership with the option to add-on with workshops or virtual extras.<\/li>\n<li><strong>Virtual:<\/strong> Give clients that in-class feel without having to leave their homes with a virtual option where clients can easily sign up and check in to class.<\/li>\n<li><strong>On-demand:<\/strong> Let clients work out on their own time by allowing them to access your content when it\u2019s most convenient for them.<\/li>\n<li><strong>All-in-one package or combined:<\/strong> Offer VIP options that include all these options, or hybrid combinations that make it easy for clients to continue using your services.<\/li>\n<li><strong>Class passes:<\/strong> Create a pass system by type of service (i.e. yoga classes or coaching) or separated into number of classes (i.e. 5, 10, or more) to keep those revenues coming.<\/li>\n<\/ul>\n<h2>Modify a membership<\/h2>\n<p>Things could still change, so you need to be able to accommodate what your clients want easily and quickly and WellnessLiving can help! <a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/?post_type=ht_kb&amp;p=6323\" target=\"_blank\" rel=\"noopener noreferrer\">When clients want to switch memberships<\/a>, it needs to be convenient for them \u2013 and for you. Here\u2019s how our tools will make that happen:<\/p>\n<ul>\n<li>Easily switch new students from <a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/?post_type=ht_kb&amp;p=988\" target=\"_blank\" rel=\"noopener noreferrer\">intro specials<\/a> to their desired memberships, converting their payments automatically and seamlessly.<\/li>\n<li>Combine your separate services so there\u2019s something for everyone and managing your memberships is simple.<\/li>\n<li>Offer clients a discount for a specific period of time, such as two months or for the duration of the closure to get them interested in a longer term.<\/li>\n<\/ul>\n<figure id=\"attachment_15774\" aria-describedby=\"caption-attachment-15774\" style=\"width: 630px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-15774\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/10\/managing-memberships-and-contracts-image-1.jpg\" alt=\"managing memberships, joyful nice woman using laptop and smiling\" width=\"630\" height=\"420\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/10\/managing-memberships-and-contracts-image-1.jpg 630w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/10\/managing-memberships-and-contracts-image-1-300x200.jpg 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/10\/managing-memberships-and-contracts-image-1-600x400.jpg 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/10\/managing-memberships-and-contracts-image-1-320x213.jpg 320w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><figcaption id=\"caption-attachment-15774\" class=\"wp-caption-text\">When clients want to switch memberships, it needs to be convenient for them \u2013 and for you. Easily switch new students from intro special to their desired memberships, combine services, and offer clients discounts for specific time periods!<\/figcaption><\/figure>\n<h2>Putting memberships on hold<\/h2>\n<p>Put your recent experience to good use! Membership holds have always been necessary for injured or vacationing clients, but what if your studio or gym shuts down again? You\u2019ll need a simple system to put memberships on hold all at once. With WellnessLiving, <a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/?post_type=ht_kb&amp;p=3383\" target=\"_blank\" rel=\"noopener noreferrer\">you can place a mass hold on selected memberships<\/a> at your business in just a few minutes. <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9796086-membership-hold-rules\" target=\"_blank\" rel=\"noopener noreferrer\">S<\/a><span class=\"TextRun SCXW53522832 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW53522832 BCX0\">imply place memberships on hold for an extended length of time<\/span><\/span><span class=\"TextRun SCXW53522832 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW53522832 BCX0\">, choose when to <\/span><\/span><span class=\"TextRun SCXW53522832 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW53522832 BCX0\">reactivate, and <\/span><\/span><span class=\"TextRun SCXW53522832 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW53522832 BCX0\">begin billing again!<\/span><\/span><\/p>\n<h3>Reactivating memberships<\/h3>\n<p>Need to reactivate memberships? No sweat! Whether you\u2019re reopening or a member decides it\u2019s time to come back, WellnessLiving\u2019s features allow you to conveniently reactivate memberships and remove a hold from your studio or gym members. As soon as you change a hold, your payment schedule is automatically updated so you don\u2019t miss a beat with your revenues. With just a few simple steps, you can <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9977018-add-modify-or-delete-a-hold-on-a-membership\" target=\"_blank\" rel=\"noopener noreferrer\">modify or delete holds<\/a> so clients can get back to what they love \u2013 and you can get back to building your profits and growing your business.<\/p>\n<h2>Sending out new waivers, contract and forms to sign<\/h2>\n<p>New memberships means <a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/?post_type=ht_kb&amp;p=823\" target=\"_blank\" rel=\"noopener noreferrer\">new forms<\/a>! Put clients at ease with electronic forms and waivers, with updated information and expiration dates so renewal time isn\u2019t a surprise.<\/p>\n<p>Make it as easy as possible! With our <a href=\"https:\/\/www.wellnessliving.com\/features\/achieve\/?utm_source=blog&amp;utm_medium=click&amp;utm_campaign=all-managing-memberships-contracts-reopening\" target=\"_blank\" rel=\"noopener noreferrer\">Achieve Client App<\/a>, they simply fill out the electronic form online, signing with a swipe of their finger. If they\u2019re in-studio, they use the signature pad and they\u2019re all set! Then you have all their info at your fingertips as it gets automatically stored in their client profile.<\/p>\n<h2>Keeping lines of communication open<\/h2>\n<p>Stay on top of all things member related with WellnessLiving: track client attendance and class purchases for a winning marketing strategy. For clients taking advantage of your intro special price and visiting you regularly, promote your memberships. For members taking classes sporadically, target them for your <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9179939-session-passes\" target=\"_blank\" rel=\"noopener noreferrer\">class card passes<\/a>. Or for clients interested in <a href=\"https:\/\/www.wellnessliving.com\/features\/virtual-classes\/?utm_source=blog&amp;utm_medium=click&amp;utm_campaign=all-managing-memberships-contracts-reopening\" target=\"_blank\" rel=\"noopener noreferrer\">your virtual options<\/a>, send them messaging that promotes that part of your business. When you get to know your clients, you can market to their needs!<\/p>\n<p>Are you using <a href=\"https:\/\/www.wellnessliving.com\/features\/email-marketing\/?utm_source=blog&amp;utm_medium=click&amp;utm_campaign=all-managing-memberships-contracts-reopening\" target=\"_blank\" rel=\"noopener noreferrer\">automation to make your marketing better<\/a>? By saving the time it takes to do everything manually, you can really focus on effective communication. Want to add a personal touch? <a href=\"https:\/\/www.wellnessliving.com\/blog\/why-business-needs-automated-marketing\/?utm_source=blog&amp;utm_medium=click&amp;utm_campaign=all-managing-memberships-contracts-reopening\">Use emails, texts or push notifications<\/a> or calls to build relationships with members and keep them for good:<\/p>\n<ul>\n<li><strong>Call them:<\/strong> Make it personal with your members by placing calls to boost that connection.<\/li>\n<li><strong>Email:<\/strong> Create branded templates to make your messaging consistent and reach many members at once.<\/li>\n<li><strong>Text or push notifications:<\/strong> Reach your members quickly where you know they\u2019ll get the message for updates, links and important or time-sensitive info.<\/li>\n<li><strong>Message them on social media:<\/strong> Be where your clients are! Keep the conversation flowing with communication over social media.<\/li>\n<\/ul>\n<figure id=\"attachment_15775\" aria-describedby=\"caption-attachment-15775\" style=\"width: 630px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-15775\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/10\/managing-memberships-and-contracts-image-2.jpg\" alt=\"managing memberships, handsome man call mobile phone in gym\" width=\"630\" height=\"420\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/10\/managing-memberships-and-contracts-image-2.jpg 630w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/10\/managing-memberships-and-contracts-image-2-300x200.jpg 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/10\/managing-memberships-and-contracts-image-2-600x400.jpg 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/10\/managing-memberships-and-contracts-image-2-320x213.jpg 320w\" sizes=\"auto, (max-width: 630px) 100vw, 630px\" \/><figcaption id=\"caption-attachment-15775\" class=\"wp-caption-text\">Are you using automation to make your marketing better? Use emails, texts or push notifications or calls to build relationships with members and keep them for good.<\/figcaption><\/figure>\n<h2>Be sure to keep members happy<\/h2>\n<p>Keeping your clients happy means you\u2019re keeping them! They\u2019ll sing your praises, know they can rely on you, and want to show their loyalty by continuing to support your business.<\/p>\n<p>WellnessLiving is full of ways to keep members happy! From our <a href=\"https:\/\/www.wellnessliving.com\/features\/rewards\/?utm_source=blog&amp;utm_medium=click&amp;utm_campaign=all-managing-memberships-contracts-reopening\" target=\"_blank\" rel=\"noopener noreferrer\">loyalty rewards program<\/a> to an expert client app \u2013 you can even track clients and <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/8976288-client-profile\" target=\"_blank\" rel=\"noopener noreferrer\">access profiles<\/a>, payment and <a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/?post_type=ht_kb&amp;p=5278\" target=\"_blank\" rel=\"noopener noreferrer\">attendance history<\/a>, all in the <a href=\"https:\/\/www.wellnessliving.com\/blog\/reasons-your-business-needs-achieve-client-app\/?utm_source=blog&amp;utm_medium=click&amp;utm_campaign=all-managing-memberships-contracts-reopening\">Achieve Staff App<\/a>. There\u2019s nothing WellnessLiving can\u2019t do!<\/p>\n<p>Want to learn the rest of the ways WellnessLiving help manage your business? Book a no-commitment <a href=\"http:\/\/discover.wellnessliving.com\/blog?utm_source=blog&amp;utm_medium=click&amp;utm_campaign=all-managing-memberships-contracts-reopening\" target=\"_blank\" rel=\"noopener noreferrer\">demo<\/a> with\u202fWellnessLiving today!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In recent months, your relationships with your members have evolved! You\u2019ve had to up your communication to make sure that you\u2019re connecting in new and effective ways. Things like putting memberships on hold, canceling, expanding your virtual options (and more) have become front and center with your members. Continue to [&hellip;]<\/p>\n","protected":false},"author":861,"featured_media":15773,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"disable_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[466],"tags":[2275,628,2277,609,2311,499,2274,2276],"class_list":["post-15769","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-management","tag-branding","tag-business-management","tag-expert-advice","tag-marketing","tag-mobile-apps","tag-rewards-program","tag-social-media","tag-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Managing Memberships and Contracts When Reopening - WellnessLiving<\/title>\n<meta name=\"description\" content=\"Is your business ready to reopen? 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Learn how to manage your memberships, keep clients happy and continue to grow your fitness business with our expert tips!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.wellnessliving.com\/blog\/managing-memberships-contracts-when-reopening\/\" \/>\n<meta property=\"og:site_name\" content=\"WellnessLiving Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-13T13:00:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-06T12:29:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/10\/Blog_Managing-Memberships-and-Contracts-When-Reopening.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Benjamin Kingston\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Benjamin Kingston\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.wellnessliving.com\/blog\/managing-memberships-contracts-when-reopening\/\",\"url\":\"https:\/\/www.wellnessliving.com\/blog\/managing-memberships-contracts-when-reopening\/\",\"name\":\"Managing Memberships and Contracts When Reopening | WellnessLiving\",\"isPartOf\":{\"@id\":\"https:\/\/www.wellnessliving.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.wellnessliving.com\/blog\/managing-memberships-contracts-when-reopening\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.wellnessliving.com\/blog\/managing-memberships-contracts-when-reopening\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2020\/10\/Blog_Managing-Memberships-and-Contracts-When-Reopening.png\",\"datePublished\":\"2020-10-13T13:00:42+00:00\",\"dateModified\":\"2025-08-06T12:29:17+00:00\",\"author\":{\"@id\":\"https:\/\/www.wellnessliving.com\/blog\/#\/schema\/person\/a4c9325df069c1ec21019a9e9e3aa903\"},\"description\":\"Is your business ready to reopen? 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