{"id":17453,"date":"2022-03-23T05:00:10","date_gmt":"2022-03-23T09:00:10","guid":{"rendered":"https:\/\/www.wellnessliving.com\/blog\/?p=17453"},"modified":"2025-08-05T13:53:09","modified_gmt":"2025-08-05T17:53:09","slug":"release-notes-march-2022-version-22-52","status":"publish","type":"post","link":"https:\/\/www.wellnessliving.com\/blog\/release-notes-march-2022-version-22-52\/","title":{"rendered":"Release Notes March 2022 Version 22.52"},"content":{"rendered":"<p>Springtime is approaching and with it comes a new WellnessLiving release! We\u2019re thrilled to bring you a variety of new features and improvements to help your business grow. One of the most exciting additions is the Form builder, a tool that lets you create surveys, questionnaires, and polls to gather valuable insights from your clients. We\u2019re also introducing the Guest client type, which lets prospective clients purchase items from your store without having to register with your business. And speaking of clients, the next time they book an appointment on the Client Web App, they\u2019ll be treated to an elegant redesign that improves their booking experience.<\/p>\n<p>These are just a few of the many exciting changes we\u2019re rolling out with this release\u2014read on to learn more!<\/p>\n<p><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/DP0VN_fzwQc\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>New features<\/h2>\n<ul>\n<li><a href=\"#1\">Introducing the all-new Form builder<\/a><\/li>\n<li><a href=\"#2\">Allow users to make a purchase as guests<\/a><\/li>\n<li><a href=\"#3\">Wait lists added for appointments and assets<\/a><\/li>\n<\/ul>\n<h2>Improvements<\/h2>\n<ul>\n<li><a href=\"#4\">Appointment booking redesign in the Client Web App<\/a><\/li>\n<li><a href=\"#5\">BOOK-A-SPOT asset booking redesign in the Client Web App<\/a><\/li>\n<li><a href=\"#6\">Redesigned appointment cancellation user flow for recurring bookings<\/a><\/li>\n<li><a href=\"#7\">Redesigned email notifications<\/a><\/li>\n<li><a href=\"#8\">Add custom notes to a printed sales receipt<\/a><\/li>\n<li><a href=\"#9\">Increased character limit for long SMS messages<\/a><\/li>\n<li><a href=\"#10\">Allow client messages to remain unread for individual staff members in Message Center<\/a><\/li>\n<li><a href=\"#11\">Create late cancellation and no-show fees for different client types<\/a><\/li>\n<li><a href=\"#12\">Automatic rewards point adjustment for no-show clients<\/a><\/li>\n<li><a href=\"#13\">Monetize your FitVID on Demand videos with a new purchase option<\/a><\/li>\n<li><a href=\"#14\">New Isaac Churn Risk client group available for automated marketing campaigns<\/a><\/li>\n<li><a href=\"#15\">Greater flexibility when setting attendance restrictions<\/a><\/li>\n<li><a href=\"#16\">New icon to indicate appointments that are not configured properly<\/a><\/li>\n<li><a href=\"#17\">View detailed visit logs for purchase options with attendance restrictions<\/a><\/li>\n<li><a href=\"#18\">Allow franchisors to choose whether to override existing settings in franchise locations<\/a><\/li>\n<li><a href=\"#19\">New notification for being put on the wait list for a recurring class<\/a><\/li>\n<li><a href=\"#20\">Show voided and refunded transactions on membership payment schedules<\/a><\/li>\n<li><a href=\"#21\">Use multiple payment methods of the same type when completing a sale<\/a><\/li>\n<li><a href=\"#22\">Account added as a default payment method for purchase options<\/a><\/li>\n<li><a href=\"#23\">Redesigned sign-in page on the Client Web App<\/a><\/li>\n<li><a href=\"#24\">Enhancements to booking a class for multiple clients<\/a><\/li>\n<li><a href=\"#25\">Keep unpaid recurring appointments unpaid<\/a><\/li>\n<li><a href=\"#26\">New report columns to track canceled memberships<\/a><\/li>\n<li><a href=\"#27\">Sort appointments in the Client Web App<\/a><\/li>\n<li><a href=\"#28\">New purchase rule to hide applicable purchase options when booking a service <\/a><\/li>\n<li><a href=\"#29\">Redesigned the Appointments page<\/a><\/li>\n<li><a href=\"#30\">Redesigned the Classes page<\/a><\/li>\n<li><a href=\"#31\">Redesigned business policy settings<\/a><\/li>\n<\/ul>\n<h2>Minor fixes<\/h2>\n<ul>\n<li><a href=\"#32\">Issues resolved in this sprint<\/a><\/li>\n<\/ul>\n<h2>New features<\/h2>\n<h3 id=\"1\">Introducing the all-new Form builder<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17466\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-7574.png\" alt=\"A screenshot of a new client intake form created using the new Form Builder.\" width=\"830\" height=\"365\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-7574.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-7574-300x132.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-7574-768x338.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-7574-600x264.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-7574-320x141.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>With this release, we\u2019re excited to introduce Forms! Now you can design custom forms and send them to clients automatically when they book a specific service, purchase a specific item, and first sign up with your business. You can also create personalized forms and send them to specific clients or groups of clients via a direct URL. No more email follow-ups with your registrants\u2014just set up your forms and you\u2019re off to the races!<\/p>\n<p>You can use Forms to do so many things, such as:<\/p>\n<ul>\n<li>Manage agreements and liability waivers for newly registered clients.<\/li>\n<li>Create intake forms for specific services.<\/li>\n<li>Associate a form with a unique product in your store, such as a customized meal plan.<\/li>\n<li>Track your clients\u2019 medical history.<\/li>\n<li>Develop PAR-Qs (physical activity readiness questionnaires).<\/li>\n<\/ul>\n<p>For more information about this new feature, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9731092-forms\">Forms<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Forms<br \/>\n<strong>Ticket ID: <\/strong>WL-7574<\/p>\n<h3 id=\"2\">Allow users to make a purchase as guests<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17491\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-56062.png\" alt=\"A screenshot of the toggles that enable guest checkout in the online store. \" width=\"830\" height=\"377\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-56062.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-56062-300x136.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-56062-768x349.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-56062-600x273.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-56062-320x145.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>Are there people who want to buy items from your store, but aren&#8217;t willing to register as clients? Maybe they swung by your store for an impulse buy or to pick up a gift card for a friend, and they don\u2019t want the hassle of sharing all their personal info?<\/p>\n<p>Well, now you can sell items to users as guests. Guests can purchase products and gift cards from your business without creating client profiles. Guests won\u2019t be able to book services or access purchase options until they have a client profile in the system.<\/p>\n<p>You can also track guest activity through several sales reports, so you know what items get people rushing to your store.<\/p>\n<p>And best of all, guests can easily be converted to clients when they realize just how much they\u2019ll gain from joining your business!<\/p>\n<p><strong>Categories: <\/strong>Client Web Applications<br \/>\n<strong>Ticket ID: <\/strong>WL-56062<\/p>\n<h3 id=\"3\">Wait lists added for appointments and assets<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17465\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-4626-1.png\" alt=\"A screenshot of a wait list for an appointment. \" width=\"830\" height=\"378\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-4626-1.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-4626-1-300x137.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-4626-1-768x350.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-4626-1-600x273.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-4626-1-320x146.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>Say goodbye to coming up with clever workarounds for clients who want to book appointments and assets that are already full. Now, you can enable wait lists for all your service types, not just classes and events!<\/p>\n<p>Wait lists for appointments and assets work similarly to the class and event wait lists you\u2019re already familiar with. When an appointment or asset reaches capacity and you\u2019ve enabled wait lists for that service, your clients will be able to book a spot on the wait list. If a booked client drops out, the next client on the wait list is automatically promoted and added to the service. Alternatively, you can require clients to confirm before they\u2019re promoted.<\/p>\n<p>Wait lists for appointments and assets will make sure that cancellations and no shows won\u2019t translate to empty spots in sessions. Make sure your attendance is always maximized by enabling wait lists now.<\/p>\n<p>For more information about this new feature, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9175831-wait-lists\">Wait lists<\/a>.<\/p>\n<p><strong>Categories:<\/strong> Appointments, BOOK-A-SPOT Assets<strong><br \/>\nTicket ID: <\/strong>WL-4626<\/p>\n<h2>Improvements<\/h2>\n<h3 id=\"4\">Appointment booking redesign in the Client Web App<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17484\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-39230-830px.png\" alt=\"A screenshot of the Select Services step of the redesigned appointment booking flow.\" width=\"830\" height=\"595\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-39230-830px.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-39230-830px-300x215.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-39230-830px-768x551.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-39230-830px-600x430.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-39230-830px-320x229.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>We redesigned the appointment booking flow for clients on the Client Web App. The sleek and attractive new design makes it easier for your clients to book appointments.<\/p>\n<p>In addition, we added new features and options for booking appointments from the Client Web App such as:<\/p>\n<ul>\n<li>Booking multiple appointments at the same time.<\/li>\n<li>Booking recurring appointments with no end date.<\/li>\n<li>Choosing between purchase options when paying for the booking.<\/li>\n<\/ul>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9834437-book-an-appointment-as-a-client\">Client Web App: Booking an appointment<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Appointments<br \/>\n<strong>Ticket ID: <\/strong>WL-39230<\/p>\n<h3 id=\"5\">BOOK-A-SPOT asset booking redesign in the Client Web App<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17485\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-57798-830px.png\" alt=\"A screenshot of the Select Assets step of the redesigned BOOK-A-SPOT asset booking flow.\" width=\"830\" height=\"603\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-57798-830px.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-57798-830px-300x218.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-57798-830px-768x558.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-57798-830px-600x436.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-57798-830px-320x232.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>We redesigned the BOOK-A-SPOT asset booking flow on the Client Web App. Like appointments, assets are easier for clients to book with our new and improved design. Every step is now streamlined to give your clients a better booking experience than ever before. In addition, your clients can now book multiple BOOK-A-SPOT assets in the same booking flow\u2014a big time-saver for clients who want to get all their bookings done at once!<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/?post_type=ht_kb&amp;p=5412\">Client Web App: Booking a BOOK-A-SPOT\u2122 asset<\/a>.<\/p>\n<p><strong>Categories: <\/strong>BOOK-A-SPOT Assets<br \/>\n<strong>Ticket ID: <\/strong>WL-57798<\/p>\n<h3 id=\"6\">Redesigned appointment cancellation user flow for recurring bookings<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17480\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-58280.png\" alt=\"A screenshot of the new recurring booking cancellation screen.\" width=\"784\" height=\"727\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-58280.png 784w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-58280-300x278.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-58280-768x712.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-58280-600x556.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-58280-320x297.png 320w\" sizes=\"auto, (max-width: 784px) 100vw, 784px\" \/><\/p>\n<p>We redesigned the user flow for canceling appointments in a recurring booking from the schedule. Now, staff members can select which appointments in the booking they want to cancel, enter a reason for the cancellation, and send notifications to the affected clients\u2014all from one convenient page.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9641732-cancel-an-appointment-booking\">Canceling an appointment booking<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Schedule<br \/>\n<strong>Ticket ID: <\/strong>WL-55057<\/p>\n<h3 id=\"7\">Redesigned email notifications<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17483\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-34000.png\" alt=\"A screenshot of the redesigned look of the class booking email notification for staff members.\" width=\"622\" height=\"517\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-34000.png 622w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-34000-300x249.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-34000-600x499.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-34000-320x266.png 320w\" sizes=\"auto, (max-width: 622px) 100vw, 622px\" \/><\/p>\n<p>We redesigned WellnessLiving\u2019s automated email notifications for clients and staff members. The emails now have a more modern style, making them easier for your clients and staff members to read and respond to.<\/p>\n<p><strong>Categories: <\/strong>Notifications<br \/>\n<strong>Ticket ID: <\/strong>WL-34000<\/p>\n<h3 id=\"8\">Add custom notes to a printed sales receipt<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17475\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52924-830px.png\" alt=\"A screenshot showing the primary and dependency push settings franchisors can use to override existing settings at franchise locations.\" width=\"830\" height=\"388\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52924-830px.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52924-830px-300x140.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52924-830px-768x359.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52924-830px-600x280.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52924-830px-320x150.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>Previously, we added the ability for you to include custom notes on your emailed sales receipts. Now, you can include custom notes on your printed sales receipts as well. With this improvement, you can provide special instructions, leave personalized messages, or add other important information for your clients when you give them a printed sales receipt for their purchases.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/11158284-add-custom-text-or-notes-to-your-sales-receipt\">Adding custom text or notes to your sales receipt<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Online Store<br \/>\n<strong>Ticket ID:<\/strong> WL-52924<\/p>\n<h3 id=\"9\">Increased character limit for long SMS messages<\/h3>\n<p>In WellnessLiving, any SMS message over 160 characters is broken down and sent as multiple 153-character messages. Previously, you were only limited to 980 characters across 7 messages. With this improvement, we increased this limit to 1530 characters across 10 messages. Now, creating SMS content is easier than ever without sacrificing the perfect words.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/10842939-sms-character-limits\">SMS character limit<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Message Center, Notifications, Automated Marketing<br \/>\n<strong>Ticket ID:<\/strong> WL-53475<\/p>\n<h3 id=\"10\">Allow client messages to remain unread for individual staff members in Message Center<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17473\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52014-830px.png\" alt=\"A screenshot of the Manage Statuses setting on the Settings page in Message Center.\" width=\"830\" height=\"283\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52014-830px.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52014-830px-300x102.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52014-830px-768x262.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52014-830px-600x205.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52014-830px-320x109.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>We added a new setting to Message Center that allows new client messages to remain unread for individual staff members. With this improvement, when a staff member signs in using their profile, they\u2019ll be able to see which messages they haven\u2019t read even if the messages have been viewed by other staff members. This way, you won\u2019t have to remember to mark a message as unread for your staff members to know that it&#8217;s new.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9562236-manage-a-conversation-in-message-center\">Managing a conversation in Message Center<\/a>.<\/p>\n<p><strong>Categories:<\/strong> Message Center<br \/>\n<strong>Ticket ID: <\/strong>WL-52014<\/p>\n<h3 id=\"11\">Create late cancellation and no-show fees for different client types<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17486\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54166-penalties-830px.png\" alt=\"A screenshot of late cancellation and no-show penalties for different client types on the Business Policies page.\" width=\"830\" height=\"487\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54166-penalties-830px.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54166-penalties-830px-300x176.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54166-penalties-830px-768x451.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54166-penalties-830px-600x352.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54166-penalties-830px-320x188.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>When configuring cancellation settings on the <strong>Business Policies<\/strong> page, you can now set up different late cancellation and no-show fees for client types in your business. This improvement gives you more flexibility for managing no-show or late cancel clients.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9642413-business-policy-settings\">Business policy settings<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Business Policies<br \/>\n<strong>Ticket ID: <\/strong>WL-54166<\/p>\n<h3 id=\"12\">Automatic rewards point adjustment for no-show clients<\/h3>\n<p>One of the ways you can encourage your client base to participate in your WellnessLiving rewards program is to give them rewards points automatically whenever they book a service online. With this improvement, if a client earns rewards points for booking a service, but later gets marked as a no-show, those points will automatically be deducted from their total. This adjustment is tracked under the <strong>User Activity<\/strong> section of the <strong>Overview<\/strong> page on their client profile.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/8976410-rewards-program\">Rewards program<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Rewards<br \/>\n<strong>Ticket ID: <\/strong>WL-54170<\/p>\n<h3 id=\"13\">Monetize your FitVID on Demand videos with a new purchase option<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17471\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-45598-830px.png\" alt=\"A screenshot showing the creation of a purchase option using the FitVID Videos category.\" width=\"830\" height=\"355\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-45598-830px.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-45598-830px-300x128.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-45598-830px-768x328.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-45598-830px-600x257.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-45598-830px-320x137.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>Are you looking for new ways to generate revenue for the videos you produce? To help you out, we created a new purchase option service category specifically for FitVID on Demand. With this improvement, you can create memberships that give clients access to your entire video library or only specific video categories for a set amount of time. This way, you can effectively set pricing for the video content that your clients want to watch.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/8976439-fitvid-on-demand\">FitVID on Demand<\/a>.<\/p>\n<p><strong>Categories: <\/strong>FitVID on Demand<br \/>\n<strong>Ticket ID:<\/strong> WL-45598<\/p>\n<h3 id=\"14\">New Isaac Churn Risk client group available for automated marketing campaigns<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17487\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-55310-830px.png\" alt=\"A screenshot of the new Isaac Churn Risk client group selected on the edit template screen for the client retention campaign.\" width=\"830\" height=\"419\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-55310-830px.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-55310-830px-300x151.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-55310-830px-768x388.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-55310-830px-600x303.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-55310-830px-320x162.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>In December 2021, we introduced the Isaac Churn Risk Report which uses machine learning to predict which clients are at risk of leaving your business in the next month. To make it easier to connect with those clients, we added the <strong>Isaac Churn Risk<\/strong> checkbox to the list of client groups you see when you&#8217;re customizing your automated marketing emails. Now, you can create automated notifications that specifically target your at-risk clients, helping you retain your valued client base.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/10843756-isaac-churn-risk-report\">Isaac Churn Risk Report<\/a> and <a href=\"https:\/\/help.wellnessliving.com\/\">Automated email template settings<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Automated Marketing, ISAAC AI<br \/>\n<strong>Ticket ID: <\/strong>WL-55310<\/p>\n<h3 id=\"15\">Greater flexibility when setting attendance restrictions<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17468\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-20590-830px.png\" alt=\"A screenshot of the updated attendance restriction settings for a purchase option.\" width=\"830\" height=\"354\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-20590-830px.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-20590-830px-300x128.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-20590-830px-768x328.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-20590-830px-600x256.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-20590-830px-320x136.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>We updated the attendance restriction settings for purchase options to provide you with more flexibility. Previously, you could only select the number of visits permitted for a specific period. Now, you\u2019ll be able to specify how many days, weeks, months, or years define the period for the attendance restriction. For example, you can create a session pass that only allows two visits every five days. With this improvement, you can create purchase options with attendance restrictions that better suit the needs of your business.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/session-pass-advanced-settings\/\">Session pass advanced settings<\/a>, <a href=\"https:\/\/help.wellnessliving.com\/en\/membership-advanced-settings\/\">Membership advanced settings<\/a>, and <a href=\"https:\/\/help.wellnessliving.com\/en\/package-advanced-settings\/\">Package advanced settings<\/a>.<\/p>\n<p><strong>Categories:<\/strong> Purchase Options<br \/>\n<strong>Ticket ID:<\/strong> WL-20590<\/p>\n<h3 id=\"16\">New icon to indicate appointments that are not configured properly<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17472\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-48887.png\" alt=\"A screenshot of a small, red exclamation mark icon next to an appointment.\" width=\"411\" height=\"225\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-48887.png 411w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-48887-300x164.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-48887-320x175.png 320w\" sizes=\"auto, (max-width: 411px) 100vw, 411px\" \/><\/p>\n<p>We introduced a new icon to allow you to identify appointments that aren\u2019t configured properly. For example, if an appointment is configured without an associated staff member, the appointment will be deemed incomplete and can\u2019t be booked by clients. With this improvement, staff members can quickly change the configurations for these appointments so clients can easily book them.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/10201990-create-modify-or-duplicate-an-appointment-type\">Creating or modifying an appointment type<\/a>.<\/p>\n<p><strong>Categories:<\/strong> Appointments<br \/>\n<strong>Ticket ID:<\/strong> WL-48887<\/p>\n<h3 id=\"17\">View detailed visit logs for purchase options with attendance restrictions<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17476\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-53848-830px.png\" alt=\"A screenshot showing the detailed visit log for a client\u2019s membership.\" width=\"830\" height=\"362\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-53848-830px.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-53848-830px-300x131.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-53848-830px-768x335.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-53848-830px-600x262.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-53848-830px-320x140.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>Keeping track of how many visits a client has left during an attendance restriction period can get complicated. That\u2019s why we added a detailed log of the visit information for purchase options that have attendance restrictions.<\/p>\n<p>Now, when viewing a client\u2019s <strong>Passes &amp; Memberships<\/strong> page, you can see how many visits the client has used, how many remain, and how many will carry over. With this improvement, you won\u2019t have to manually keep track of a client\u2019s visits to see how many times they can use their purchase option again.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/viewing-a-clients-passes-memberships-page\/\">Viewing a client\u2019s Passes &amp; Memberships page.<\/a><\/p>\n<p><strong>Categories: <\/strong>Memberships<br \/>\n<strong>Ticket ID:<\/strong> WL-53848<\/p>\n<h3 id=\"18\">Allow franchisors to choose whether to override existing settings in franchise locations<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17474\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52669-830px.png\" alt=\"A screenshot showing the primary and dependency push settings franchisors can use to override existing settings at franchise locations.\" width=\"830\" height=\"404\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52669-830px.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52669-830px-300x146.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52669-830px-768x374.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52669-830px-600x292.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-52669-830px-320x156.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>Previously, when a franchisor pushed a setting to its franchise locations, the system would automatically override any existing versions of that setting at those locations, along with all related dependencies. With this improvement, franchisors can now choose whether to override the main setting and\/or its dependencies when pushing to franchise locations that have already configured those settings. For example, a franchisor can now push a yoga membership to a franchisee without pushing any dependencies, such as client types or services associated with the yoga membership.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/?post_type=ht_kb&amp;p=27088\">Franchise push rules<\/a> and <a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/?post_type=ht_kb&amp;p=7925\">Pushing a setting to franchise locations<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Franchise Cloud<br \/>\n<strong>Ticket ID: <\/strong>WL-52669<\/p>\n<h3 id=\"19\">New notification for being put on the wait list for a recurring class<\/h3>\n<p>We added a new notification that can be sent to your clients when they book a recurring class. If more than one session in the recurring booking are already full, the client will receive the new <strong>Recurrent Class Reservation Wait List<\/strong> notification to indicate each of their wait-listed sessions. With this improvement, your clients can be conveniently informed of the booking status for all of the sessions in their recurring bookings.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9642264-client-notification-types\">Client notification types<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Notifications<br \/>\n<strong>Ticket ID: <\/strong>WL-41245<\/p>\n<h3 id=\"20\">Show voided and refunded transactions on membership payment schedules<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17467\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-12042.png\" alt=\"A screenshot showing a refunded membership payment.\" width=\"830\" height=\"265\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-12042.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-12042-300x96.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-12042-768x245.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-12042-600x192.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-12042-320x102.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>We added a new option that you\u2019ll see whenever you\u2019re voiding or refunding a membership payment. Now, you can choose whether you want to display the refund for the voided or refunded transaction on the associated membership\u2019s payment schedule. When you choose to display a refund on the payment schedule, the amount that was refunded will be considered owed and will affect the amount of the next payment.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9274223-refunding-a-transaction-or-purchase\">Refunding a transaction or purchase<\/a>.<\/p>\n<p><strong>Categories:<\/strong> Memberships<br \/>\n<strong>Ticket ID: <\/strong>WL-12042<\/p>\n<h3 id=\"21\">Use multiple payment methods of the same type when completing a sale<\/h3>\n<p>When making a sale to a client through the store, staff members can now add more than one payment method of the same type. With this change, staff members can enter more than one credit card during the checkout process to split payments between them.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9654953-make-a-sale\">Making a sale<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Appointments<br \/>\n<strong>Ticket ID:<\/strong> WL-39230<\/p>\n<h3 id=\"22\">Account added as a default payment method for purchase options<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17478\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54171-1.png\" alt=\"A screenshot showing a membership with the Bill to Account option.\" width=\"830\" height=\"288\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54171-1.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54171-1-300x104.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54171-1-768x266.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54171-1-600x208.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54171-1-320x111.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>Last year, we gave you the ability to change the payment method a client uses for their purchase options to any of the client\u2019s saved credit cards or ACH accounts. Now, you can also choose to bill the client\u2019s account balance for automatic payments in case they don\u2019t have a saved credit card or ACH account.<\/p>\n<p>Additionally, the new <strong>Default <\/strong>option for purchase option payment methods allows you to automatically bill the payment method used to buy the purchase option or charge the client\u2019s account for future payments.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/11180387-change-a-client-s-payment-method-for-a-purchase-option\">Changing a client\u2019s payment method for a purchase option<\/a> and <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9641845-add-a-new-client\">Elevate Staff App: Managing client profiles<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Purchase Options<br \/>\n<strong>Ticket ID: <\/strong>WL-54171<\/p>\n<h3 id=\"23\">Redesigned sign-in page on the Client Web App<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17479\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-55818.png\" alt=\"A screenshot showing the redesigned sign-in page on the Client Web App.\" width=\"480\" height=\"649\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-55818.png 480w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-55818-222x300.png 222w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-55818-320x433.png 320w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/p>\n<p>We redesigned the Client Web App sign-in page to provide your clients with a seamless experience when signing up with your business, signing in as an existing client, or resetting their password.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9278957-signing-in-and-out-of-your-wellnessliving-account-as-a-client\">Client Web App: Signing in and out<\/a> and <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9641406-change-or-reset-your-password-as-a-client\">Client Web App: Changing or resetting your password<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Client Web Applications<br \/>\n<strong>Ticket ID: <\/strong>WL-55818<\/p>\n<h3 id=\"24\">Enhancements to booking a class for multiple clients<\/h3>\n<p>We improved the process of booking a class for multiple clients:<\/p>\n<ul>\n<li>After you book a class for multiple clients, the <strong>Book Now<\/strong> button on the list view of the schedule changes to a <strong>Cancel<\/strong> button. This makes it easier to see which class session you booked for the selected clients, and it gives you a convenient way to cancel a booking you just made.<\/li>\n<li>When you make a recurring booking for a class, if all the selected clients have already booked any future sessions for the class, those sessions aren\u2019t displayed as available dates to be booked<strong>. <\/strong><\/li>\n<\/ul>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/\">Booking a class for multiple clients<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Classes<br \/>\n<strong>Ticket ID: <\/strong>WL-49235<\/p>\n<h3 id=\"25\">Keep unpaid recurring appointments unpaid<\/h3>\n<p>We updated the behavior of unpaid recurring appointments. Previously, when an unpaid recurring appointment was automatically rebooked by the system to maintain six months of booking, any applicable purchase option owned by the client would be automatically applied to the unpaid visits. Now, you can maintain your unpaid appointments as long as you want.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9628126-reconcile-unpaid-visits\">Reconciling unpaid visits<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Appointments<br \/>\n<strong>Ticket ID: <\/strong>WL-49518<\/p>\n<h3 id=\"26\">New report columns to track canceled memberships<\/h3>\n<p>We added <strong>Cancellation Date<\/strong> and <strong>UID <\/strong>columns to the Memberships Report and the Memberships by Location Details Report ensuring staff members will know the date a client canceled their membership as well as that client\u2019s UID.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9655038-memberships-report\">Memberships Report<\/a> and <a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/?post_type=ht_kb&amp;p=22095\">Memberships by Location Details Report<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Reports<br \/>\n<strong>Ticket ID: <\/strong>WL-55986<\/p>\n<h3 id=\"27\">Sort appointments in the Client Web App<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17482\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-58896-830px.png\" alt=\"A screenshot of appointments on the Appointments page being sorted from highest to lowest price. \" width=\"830\" height=\"445\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-58896-830px.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-58896-830px-300x161.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-58896-830px-768x412.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-58896-830px-600x322.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-58896-830px-320x172.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>We added a sorting function to the <strong>Appointments<\/strong> page so you can quickly organize appointments within an appointment category and save that sorting order. This order determines how your appointments are displayed to clients on the <strong>Book Now<\/strong> tab of the Client Web App. This way, you can promote the appointments that generate the most attendance or revenue for your business.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/11369142-manage-appointment-categories\">Managing appointment categories<\/a>.<\/p>\n<p><strong>Categories:<\/strong> Appointments<br \/>\n<strong>Ticket ID:<\/strong> WL-58896<\/p>\n<h3 id=\"28\">New purchase rule to hide applicable purchase options when booking a service<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17492\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-46448.png\" alt=\"A screenshot of the new purchase rule that allows purchase options to be hidden from clients or staff members when booking a service.\" width=\"719\" height=\"194\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-46448.png 719w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-46448-300x81.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-46448-600x162.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-46448-320x86.png 320w\" sizes=\"auto, (max-width: 719px) 100vw, 719px\" \/><\/p>\n<p>We added a new option to the purchase rules for all your services. Now you can choose to hide applicable purchase options from both clients and staff members when booking an appointment, class, event, or asset. With this improvement, you can require clients to pay the price of a single session when booking, whether they book a session themselves or through a staff member.<\/p>\n<p>For more information, see <a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/?post_type=ht_kb&amp;p=4110\">Purchase rules<\/a>.<\/p>\n<p><strong>Categories:<\/strong> Online store, Appointments, Classes, Events, Assets<br \/>\n<strong>Ticket ID:<\/strong> WL-46448<\/p>\n<h3 id=\"29\">Redesigned the Appointments page<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17469\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-33394-appointments.png\" alt=\"A screenshot of the redesigned Appointments page. \" width=\"830\" height=\"417\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-33394-appointments.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-33394-appointments-300x151.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-33394-appointments-768x386.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-33394-appointments-600x301.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-33394-appointments-320x161.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>We redesigned the <strong>Appointments<\/strong> page to make it easier for you to set up, search for, and modify your appointments.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9670761-appointments\">Appointments<\/a>.<\/p>\n<p><strong>Categories:<\/strong> Appointments<br \/>\n<strong>Ticket ID:<\/strong> WL-33394<\/p>\n<h3 id=\"30\">Redesigned the Classes page<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17470\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-33394-2.png\" alt=\"A screenshot of the redesigned Classes page. \" width=\"830\" height=\"290\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-33394-2.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-33394-2-300x105.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-33394-2-768x268.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-33394-2-600x210.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-33394-2-320x112.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>We redesigned the <strong>Classes<\/strong> page, providing you with a more streamlined experience when setting up, searching, and modifying your classes.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9670779-classes\">Classes<\/a>.<\/p>\n<p><strong>Categories:<\/strong> Classes<br \/>\n<strong>Ticket ID:<\/strong> WL-33394<\/p>\n<h3 id=\"31\">Redesigned business policy settings<\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17488\" src=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54166-tabs-830px.png\" alt=\"A screenshot of the new business policy tabs on the Business Policies page.\" width=\"830\" height=\"500\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54166-tabs-830px.png 830w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54166-tabs-830px-300x181.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54166-tabs-830px-768x463.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54166-tabs-830px-600x361.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2022\/03\/WL-54166-tabs-830px-320x193.png 320w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/p>\n<p>We redesigned our <strong>Business Policies<\/strong> page by adding the <strong>Cancellation<\/strong> tab and the <strong>Time Zone<\/strong> tab. Some settings that were previously grouped under the <strong>Booking<\/strong> tab have been moved to these tabs, making it easier for you to find and configure cancellation and time zone settings.<\/p>\n<p>For more information about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/9642413-business-policy-settings\">Business policy settings<\/a>.<\/p>\n<p><strong>Categories: <\/strong>Business Policies<br \/>\n<strong>Ticket ID: <\/strong>WL-54166<\/p>\n<h2 id=\"32\">Minor fixes<\/h2>\n<h3>BOOK-A-SPOT Assets<\/h3>\n<ul>\n<li>We fixed an issue where a client was able to book an asset that had already been booked by another client. <em>WL-46388<\/em><\/li>\n<\/ul>\n<h3>Classes<\/h3>\n<ul>\n<li>We fixed an issue that was occurring when a user was attempting to edit a confirmation email template from the Class settings page. <em>WL-56750<\/em><\/li>\n<li>We fixed an issue where the screen got stuck in a loading state in the browser version of WellnessLiving when staff members attempted to substitute the instructor for classes. <em>WL-55490 <\/em><\/li>\n<\/ul>\n<h3>ClassPass Integrations<\/h3>\n<ul>\n<li>We fixed an issue that prevented ClassPass integration from being enabled for New Zealand businesses. <em>WL-57603<\/em><\/li>\n<\/ul>\n<h3>Client Profile &amp; Relationships<\/h3>\n<ul>\n<li>Clients with existing WellnessLiving accounts will now have all notification settings turned on by default when they\u2019re added as new clients to other businesses. <em>WL-49552<\/em><\/li>\n<\/ul>\n<h3>Client Web Applications<\/h3>\n<ul>\n<li>We fixed an issue where a time zone abbreviation was incorrectly displayed on the schedule in the Client Web App and didn\u2019t reflect the option that was selected. <em>WL-49563<\/em><\/li>\n<li>We fixed an issue so that when clients are booking an asset on the Client Web App, they can sign the contract agreement for the purchase option they have selected. <em>WL-52421<\/em><\/li>\n<li>We fixed an issue where the <strong>Help Center<\/strong> popup could be dragged and dropped outside the screen boundaries on the Client Web App. <em>WL-56025<\/em><\/li>\n<\/ul>\n<h3>Edit Log<\/h3>\n<ul>\n<li>We fixed an issue where the staff role in the edit log was attributed to <strong>Client<\/strong> when a franchisor made a change to a franchisee business. <em>WL-52504<\/em><\/li>\n<li>We updated the edit log to include details when a client registers through Google Sign-In or Reserve with Google. <em>WL-45432 <\/em><\/li>\n<li>We updated the edit log to include details for QUICK substitutions. <em>WL-55952 <\/em><\/li>\n<\/ul>\n<h3>Events<\/h3>\n<ul>\n<li>We fixed an issue where a client was able to early cancel an event when <strong>Allow clients to cancel <\/strong>was set to <strong>OFF <\/strong>in the business policies. <em>WL-56631<\/em><\/li>\n<li>We fixed an issue where a client was able to book recurring events through the <strong>Recurring Booking<\/strong> button on the schedule. <em>WL-48265<\/em><\/li>\n<\/ul>\n<h3>Franchise Clouds<\/h3>\n<ul>\n<li>We fixed an issue where usable purchase options for services weren\u2019t being correctly pushed to franchisees. <em>WL-56584<\/em><\/li>\n<\/ul>\n<h3>Notifications<\/h3>\n<ul>\n<li>We fixed an issue where the <strong>[Fullname]<\/strong> email variable in the <strong>Sale Has Been Made<\/strong> staff notification was incorrectly populated with the name of the client instead of the name of the email recipient. <em>WL-56119 <\/em><\/li>\n<li>We fixed an issue where emails pushed by franchisors incorrectly overwrote information pertaining to the email sender\u2019s name and their email address. <em>WL-55277 <\/em><\/li>\n<\/ul>\n<h3>Purchase Options<\/h3>\n<ul>\n<li>We fixed an issue that was causing a transferred purchase option to reactivate after it was set to deactivate during a refund. <em>WL-50553<\/em><\/li>\n<li>We fixed an issue that was allowing the <strong>Membership Cancellation Behavior<\/strong> setting to be changed for memberships that had already been canceled. <em>WL-54798<\/em><\/li>\n<li>We fixed an issue that was causing discount codes to not be applied to membership renewal payments when tax was also applied. <em>WL-55945<\/em><\/li>\n<\/ul>\n<h3>Reports<\/h3>\n<ul>\n<li>We fixed an issue where bookable assets were still displayed in the All Sales Report when the checkboxes for those assets weren\u2019t selected in the <strong>Bookable Assets<\/strong> advanced filter. <em>WL-52487 <\/em><\/li>\n<li>We fixed an issue where the Email Campaign Report populated all entries when attempting to view the second page of entries. <em>WL-48635 <\/em><\/li>\n<li>We updated the All Clients Report to show only currently active clients by default. <em>WL-58295 <\/em><\/li>\n<\/ul>\n<h3>Rewards<\/h3>\n<ul>\n<li>We fixed an issue where manual reward points weren\u2019t properly distributed to clients. <em>WL-52429 <\/em><\/li>\n<\/ul>\n<h3>Schedule<\/h3>\n<ul>\n<li>We fixed an issue where a new staff member wasn\u2019t appearing in the schedule when applying the <strong>All Staff<\/strong> filter. <em>WL-55836<\/em><\/li>\n<li>We fixed an issue to ensure that assets are properly displayed on the schedule when the schedule\u2019s <strong>View Mode<\/strong> is set to <strong>Asset<\/strong>. <em>WL-54519 <\/em><\/li>\n<li>A custom business URL will be automatically generated for all new businesses, eliminating the need for them to set it up themselves. <em>WL-54593<\/em><\/li>\n<li>We fixed an issue where a client was unable to join an event wait list due to an error related to asset booking. <em>WL-54210<\/em><\/li>\n<\/ul>\n<h3>Website Widgets<\/h3>\n<ul>\n<li>We fixed an issue where an error message would appear when a multi-location business changed the location of a Standard Schedule widget from <strong>All locations<\/strong> to a specific location. <em>WL-54841<\/em><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Springtime is approaching and with it comes a new WellnessLiving release! We\u2019re thrilled to bring you a variety of new features and improvements to help your business grow. One of the most exciting additions is the Form builder, a tool that lets you create surveys, questionnaires, and polls to gather [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":17514,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"disable_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[85],"tags":[628,2310,2277,609,2311,86,499,2276],"class_list":["post-17453","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-release-notes","tag-business-management","tag-client-retention","tag-expert-advice","tag-marketing","tag-mobile-apps","tag-release-notes","tag-rewards-program","tag-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>March 2022 Release Version 22.52 Notes - WellnessLiving<\/title>\n<meta name=\"description\" content=\"With our latest release, WellnessLiving is thrilled to bring you a variety of new features and improvements to help your business grow.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wellnessliving.com\/blog\/release-notes-march-2022-version-22-52\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Release Notes March 2022 Version 22.52\" \/>\n<meta property=\"og:description\" content=\"With our latest release, WellnessLiving is thrilled to bring you a variety of new features and improvements to help your business grow.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.wellnessliving.com\/blog\/release-notes-march-2022-version-22-52\/\" \/>\n<meta property=\"og:site_name\" content=\"WellnessLiving Blog\" \/>\n<meta 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