{"id":20542,"date":"2024-03-07T09:00:34","date_gmt":"2024-03-07T14:00:34","guid":{"rendered":"https:\/\/www.wellnessliving.com\/blog\/?p=20542"},"modified":"2026-03-10T17:13:57","modified_gmt":"2026-03-10T21:13:57","slug":"find-out-why-jane-app-clients-are-switching-software","status":"publish","type":"post","link":"https:\/\/www.wellnessliving.com\/blog\/find-out-why-jane-app-clients-are-switching-software\/","title":{"rendered":"Find Out Why Jane App Clients Are Switching Software"},"content":{"rendered":"\n<p>Jane App is a software solution for health and wellness clinics. Their features help businesses with online booking, billing, and insurance, and more. Essentially, Jane App aims to streamline its clients\u2019 operations.<\/p>\n\n\n\n<p>Recently, however, clients have shared negative reviews detailing Jane App issues. Read on to find out what\u2019s leading clients to switch software.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-key-takeaways\">Key takeaways: <\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Some Jane App clients report challenges with insurance billing and slow support when resolving issues.<\/li>\n\n\n\n<li>Users also cite limited accounting support and manual workarounds for financial reporting as reasons for switching.<\/li>\n\n\n\n<li>Reports of handling fraud disputes and security frustrations have led some businesses to explore alternative software.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-issues-with-insurance-companies-in-the-us\">Issues with insurance companies in the US<\/h2>\n\n\n\n<p><a href=\"https:\/\/jane.app\/\" target=\"_blank\" rel=\"noreferrer noopener\">Jane App<\/a> promises billing and payment acceptance in just a few clicks, even with insurance processing.<\/p>\n\n\n\n<p>However, one US-based clinic owner named <a href=\"https:\/\/www.getapp.ca\/reviews\/122271\/jane-app?overall_rating_ge=2#facets:~:text=the%20owner%20involved..-,we%20have%20given%20up.,-Jane%20support%20is\" target=\"_blank\" rel=\"noopener\">Dr. Mark Larinde advised against using Jane App insurance billing.<\/a> Around 60% of their patients use Medicare or private insurance, and for months, they struggled with insurance processing.<\/p>\n\n\n\n<p>This client asked a staff member with years of insurance experience for help. Then, Jane App\u2019s customer service got involved, but to no avail.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cI decided to have my front desk person, who has done billing for over 10 years, take a shot at using Jane for our insurance billing,\u201d Dr. Larinde said. \u201cAfter months of her working on multiple cases and support escalations, emails, phone calls, and even trying to get the owner involved, <a href=\"https:\/\/www.getapp.ca\/reviews\/122271\/jane-app?overall_rating_ge=2#facets:~:text=the%20owner%20involved..-,we%20have%20given%20up.,-Jane%20support%20is\" target=\"_blank\" rel=\"noopener\">we have given up<\/a>.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p><a href=\"https:\/\/www.getapp.ca\/reviews\/122271\/jane-app?company_size[]=B&amp;overall_rating_ge=2#facets\" target=\"_blank\" rel=\"noopener\">Another small clinic owner named Kat<\/a> was similarly dissatisfied. They said Jane was \u201cnot ready for US billing integration \u2014 not even close. <span class=\"NormalTextRun SCXW217496538 BCX0\">They <\/span><span class=\"NormalTextRun SCXW217496538 BCX0\">didn\u2019t<\/span><span class=\"NormalTextRun SCXW217496538 BCX0\"> even know how US billing worked or how it was different from Canadian billing when we called to let them know what we needed.<\/span>\u201d<\/p>\n\n\n\n<p>Kat wasted time finding workarounds to process insurance and mentioned slow page loading that made payments tedious. This isn\u2019t the only finance-related issue Jane App clients have faced.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-accounting-issues-experienced-on-jane-app\">Accounting issues experienced on Jane App<\/h2>\n\n\n\n<p>Accounting compliance is essential for any business. Since Jane App advertises simplified billing and payments, clients reasonably expect accounting support too. Unfortunately, Jane App doesn\u2019t provide accounting support or integrations.<\/p>\n\n\n\n<p>Their website mentions commonly used systems but doesn\u2019t make recommendations. Plus, their software doesn\u2019t connect to any accounting system directly. Instead, clients must export financial reports to Excel and then import the reports to their accounting software.<\/p>\n\n\n\n<p>This causes a disjointed experience, not the streamlined one Jane App promises. It also puts clients at risk of penalties for filing taxes incorrectly.<\/p>\n\n\n\n<p>One customer named Emma cited poor accounting support as the primary reason for their negative experience. \u201c<a href=\"https:\/\/www.getapp.ca\/reviews\/122271\/jane-app?overall_rating_ge=2#facets:~:text=The%20accounting%20reports%20%26%20features%20are%20completely%20incompatible%20with%20standard%20accounting%20practices.\" target=\"_blank\" rel=\"noopener\">The accounting reports and features are completely incompatible with standard accounting practices.<\/a> The support team clearly has no understanding of accounting or the relevant features and reporting within Jane,\u201d they said.<\/p>\n\n\n\n<p><span class=\"TextRun SCXW72504708 BCX0\" lang=\"EN\" xml:lang=\"EN\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW72504708 BCX0\">The most concerning complaints about Jane App are finance-related, including issues with billing, accounting, and even fraud.<\/span><\/span><span class=\"EOP SCXW72504708 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-business-owner-reported-that-jane-app-didn-t-stop-an-instance-of-fraud\">A business owner reported that Jane App didn\u2019t stop an instance of fraud <\/h2>\n\n\n\n<p><span data-contrast=\"none\">One clinic counselor named Elysia said her business was defrauded while using Jane App. As a student practitioner, she worked at clinics that used Jane App. When it came time to open her own practice, she decided to go with Jane App, too.&nbsp;&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"none\">However, she found herself out of $880 due to a scam. A patient purchased services, then told the bank they were fraudulent. The clinic owner asked Jane App for support, expecting them to be the middleman between her business and the bank.&nbsp;&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"none\">She followed their instructions and submitted evidence to prove she\u2019d provided the services charged to the credit card. However, Jane App couldn\u2019t help beyond submitting these documents to the bank.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"none\">Finally, she revoked Jane App\u2019s access to her account to avoid further losses. Jane App ultimately refunded her but charged for their support. Although they promised hassle-free solutions, she had an incredibly difficult time.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559740&quot;:276}\">&nbsp;<\/span><\/p>\n\n\n\n<p>\u201cI trusted that payments were at least secure for myself and my clients,\u201d she said. \u201cMy feedback would be to <a href=\"https:\/\/www.capterra.ca\/reviews\/178984\/jane-app?overall_rating_ge=1#facets:~:text=do%20a%20better%20job%20%E2%80%9Csupporting%E2%80%9D%20the%20companies%20that%20trust%20you%20and%20pay%20you%20to%20handle%20their%20secure%20transactions%20by%20actually%20%22having%20their%20back%22%20with%20these%20fraudulent%20claims\" target=\"_blank\" rel=\"noopener\">do a better job \u2018supporting\u2019 the companies that trust you and pay you to handle their secure transactions by actually \u2018having their back\u2019 with these fraudulent claims<\/a>. I have yet to see proof that my information was even shown to the credit card company,\u201d she continued.<\/p>\n\n\n\n<p>You and your clients deserve reliable and secure software that alleviates your worries.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-wellnessliving-s-high-caliber-functionality-and-cybersecurity\">WellnessLiving\u2019s high-caliber functionality and cybersecurity<\/h2>\n\n\n\n<p>Simplicity, support, and security are key when it comes to your financial operations. At WellnessLiving, we take data protection seriously, so our software is <a href=\"https:\/\/www.wellnessliving.com\/blog\/everything-need-know-about-data-protection-security-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">compliant with HIPAA, GDPR, and CCPA<\/a>.<\/p>\n\n\n\n<p>Therefore, our customers feel secure using our solutions. \u201cWellnessLiving is a complete win-win for our business. It\u2019s intuitive to learn, easy to use, and simplifies the booking and payment process,\u201d said <a href=\"https:\/\/www.wellnessliving.com\/blog\/innovative-healing-wellnessliving-the-salt-room-success-saga\/\" target=\"_blank\" rel=\"noreferrer noopener\">Dani Howard, owner and CEO of The Salt Room Wesley Chapel and The Salt Room &amp; Sauna.<\/a><\/p>\n\n\n\n<p>Our credit card processing and point-of-sales platform is also quick and highly secure. Additionally, our <a href=\"https:\/\/www.wellnessliving.com\/features\/payments\/\">payments and point-of-sale features<\/a> use integrated credit card processing.<\/p>\n\n\n\n<p>We also offer <a href=\"https:\/\/www.wellnessliving.com\/features\/finance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Finance powered by Autymate and QuickBooks<\/a>. Integrated in three simple steps, this seamless bookkeeping system eliminates the need for manual entry.<\/p>\n\n\n\n<p>Our top priority is bringing you an all-in-one business management solution that runs smoothly. <strong><a href=\"https:\/\/discover.wellnessliving.com\/brand-organic\" target=\"_blank\" rel=\"noreferrer noopener\">Book your no-commitment demo today.<\/a><\/strong><\/p>\n\n\n\n<p>*&nbsp;<strong>Jane App is a trademark of JANE SOFTWARE, Inc., and is not affiliated with WellnessLiving.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-switching-your-practice-management-software-faqs\">\u2753 Switching Your Practice Management Software | FAQs \u2753<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1773177018381\"><strong class=\"schema-faq-question\">Why do some wellness clinics decide to switch from Jane App to another platform?<\/strong> <p class=\"schema-faq-answer\">Some clinics report difficulties with insurance billing and financial workflows. These issues can slow down daily operations and create administrative frustration. Businesses also mention limited accounting integrations and manual reporting processes. These challenges sometimes push clinics to explore alternative software options.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1773177059283\"><strong class=\"schema-faq-question\">How can business owners evaluate whether their current software still meets their needs?<\/strong> <p class=\"schema-faq-answer\">Review how much time staff spend on manual tasks or workarounds. Identify whether reporting, billing, and scheduling workflows feel efficient. Ask your team for feedback on common operational frustrations. If the system slows productivity, it may be time to consider alternatives.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1773177078193\"><strong class=\"schema-faq-question\">What features should clinics prioritize when switching practice management software?<\/strong> <p class=\"schema-faq-answer\"><a href=\"https:\/\/www.wellnessliving.com\/blog\/apps-for-gym-owners\/\" target=\"_blank\" rel=\"noreferrer noopener\">Look for an all-in-one platform<\/a> that combines scheduling, payments, and reporting. Integrated accounting and payment processing can reduce manual work. Automated marketing and client communication tools also support business growth. These features help streamline both operations and the client experience.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1773177090800\"><strong class=\"schema-faq-question\">How can clinics reduce risk when migrating to a new software system?<\/strong> <p class=\"schema-faq-answer\">Start by confirming that the new platform <a href=\"https:\/\/www.wellnessliving.com\/features\/payments\/\" target=\"_blank\" rel=\"noreferrer noopener\">supports secure data transfer and payments<\/a>. Plan the migration timeline to avoid disruptions to appointments and billing. Train staff before the system launches to prevent confusion. A structured transition plan helps ensure smooth adoption.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1773177102140\"><strong class=\"schema-faq-question\">What operational improvements can come from switching management software?<\/strong> <p class=\"schema-faq-answer\"><a href=\"https:\/\/www.wellnessliving.com\/features\/online-booking\/\" target=\"_blank\" rel=\"noreferrer noopener\">Modern platforms can automate bookings<\/a>, payments, and marketing communication. Integrated analytics provide clearer insight into revenue and client activity. Businesses often gain more control over scheduling and reporting. These improvements support better decision-making and long-term growth.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Jane App is a software solution for health and wellness clinics. Their features help businesses with online booking, billing, and insurance, and more. Essentially, Jane App aims to streamline its clients\u2019 operations. Recently, however, clients have shared negative reviews detailing Jane App issues. Read on to find out what\u2019s leading [&hellip;]<\/p>\n","protected":false},"author":861,"featured_media":20564,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"disable_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[466],"tags":[2275,628,2277,2281,2311,2300,2276],"class_list":["post-20542","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-management","tag-branding","tag-business-management","tag-expert-advice","tag-industry-trends","tag-mobile-apps","tag-reviews","tag-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Find Out Why Jane App Clients Are Switching - WellnessLiving<\/title>\n<meta name=\"description\" content=\"Find out why Jane App clients are switching software. 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If the system slows productivity, it may be time to consider alternatives.\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.wellnessliving.com\/blog\/find-out-why-jane-app-clients-are-switching-software\/#faq-question-1773177078193\",\"position\":3,\"url\":\"https:\/\/www.wellnessliving.com\/blog\/find-out-why-jane-app-clients-are-switching-software\/#faq-question-1773177078193\",\"name\":\"What features should clinics prioritize when switching practice management software?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<a href=\\\"https:\/\/www.wellnessliving.com\/blog\/apps-for-gym-owners\/\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">Look for an all-in-one platform<\/a> that combines scheduling, payments, and reporting. Integrated accounting and payment processing can reduce manual work. Automated marketing and client communication tools also support business growth. 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