{"id":20548,"date":"2024-03-21T09:00:47","date_gmt":"2024-03-21T13:00:47","guid":{"rendered":"https:\/\/www.wellnessliving.com\/blog\/?p=20548"},"modified":"2025-08-27T16:13:06","modified_gmt":"2025-08-27T20:13:06","slug":"find-out-why-momence-app-clients-are-switching-software","status":"publish","type":"post","link":"https:\/\/www.wellnessliving.com\/blog\/find-out-why-momence-app-clients-are-switching-software\/","title":{"rendered":"Find Out Why Momence App Customers Are Switching Software"},"content":{"rendered":"\n<p>If you&#8217;re considering switching from Momence, you&#8217;re not alone. Recent user reviews of the Momence App have highlighted challenges with customer support, functionality, and disruptive updates. These concerns have led some customers to explore alternatives that better align with their needs.<\/p>\n\n\n\n<p>Momence is a business management platform and app built for fitness studios, dance schools, and spas. It offers tools for scheduling, task automation, and operations management with the promise of helping owners save time and streamline their workflows. But for some users, it&#8217;s simply not the right fit.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-momence-app-key-takeaways\">Momence App: Key Takeaways<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p data-start=\"952\" data-end=\"1101\"><strong data-start=\"952\" data-end=\"996\">Customer service frustrations are common<\/strong> \u2013 Reviews mention long refund waits, inconsistent responses, and limited support for technical issues.<\/p><\/li>\n\n\n\n<li><p data-start=\"1104\" data-end=\"1241\"><strong data-start=\"1104\" data-end=\"1150\">User experience challenges slow operations<\/strong> \u2013 Class scheduling, duplication glitches, and repetitive processes add unnecessary work.<\/p><\/li>\n\n\n\n<li><p data-start=\"1244\" data-end=\"1435\"><strong data-start=\"1244\" data-end=\"1298\">WellnessLiving offers a customer-first alternative<\/strong> \u2013 With reliable support, intuitive scheduling, and tested updates, WellnessLiving provides a dependable option for growing businesses.<\/p><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-users-report-problems-with-momence-customer-service\">Users Report Problems with Momence Customer Service<\/h2>\n\n\n\n<p>Customer service is critical for software adoption. In fact, <a href=\"https:\/\/financesonline.com\/customer-service-software-statistics\/\" target=\"_blank\" rel=\"noopener\"><strong data-start=\"1561\" data-end=\"1648\">40% of consumers say poor support would cause them to recommend competitors instead<\/strong><\/a>. For some Momence customers, this has been a recurring frustration.<\/p>\n\n\n\n<p>One user, <strong data-start=\"1813\" data-end=\"1824\">Sara E.<\/strong>, explained:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cI cancelled my 12-month subscription. I was told I could request a refund at any time. While they agreed to refund me, it\u2019s been nearly seven weeks\u2026 I have had no funds at all returned to me. The product did not perform or provide as I was told it would, and it\u2019s been a huge waste of my time and energy. I was particularly disappointed with the lack of customer service.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>Another customer, <a href=\"https:\/\/ca.trustpilot.com\/users\/66299a2e400bbe0013f5214a\" target=\"_blank\" rel=\"noopener\"><strong data-start=\"2237\" data-end=\"2254\">Jill S.<\/strong>, expressed similar concerns<\/a>:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cMomence has serious glitches and their support is entirely lacking. Dealing with Momence is a small business owner\u2019s worst nightmare. I reported an issue a week and a half ago and they refuse to help me. First they said it was resolved, second they lied and said it was my fault, and third they said I had to fix the problem myself. They will respond to your inquiry after a few days, but they won\u2019t help you. Save yourself the headache and choose a competent company!\u201d<\/p>\n<\/blockquote>\n\n\n\n<p><a href=\"https:\/\/ca.trustpilot.com\/users\/65d3cc3929af5e00123b49c5\" target=\"_blank\" rel=\"noopener\"><strong data-start=\"2875\" data-end=\"2891\">Amelia H.<\/strong> also reported billing support concerns<\/a>:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cCustomer support is incredibly slow, particularly when it comes to billing issues.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>For business owners managing fast-paced client schedules, these kinds of delays and frustrations can be costly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-business-owners-report-user-experience-issues\">Business Owners Report User Experience Issues<\/h2>\n\n\n\n<p>Usability has also been a sticking point for some Momence users. <strong data-start=\"3262\" data-end=\"3274\">Anika C.<\/strong> explained:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cIf you offer the same type of class two or more days a week, instead of being able to select Monday, Wednesday, and Friday, you have to set that class up three times. Setting up a class takes forever! When duplicating recurring classes, I ran into glitches.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>This feedback suggests that tasks meant to save time can sometimes become tedious and error-prone. For business owners relying on software to simplify operations, these challenges create unnecessary roadblocks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-consumers-are-presented-with-disruptive-updates\">Consumers Are Presented With Disruptive Updates<\/h2>\n\n\n\n<p>Some users have also described update rollouts as disruptive to daily use. <strong data-start=\"3902\" data-end=\"3915\">brooke_31<\/strong>, a customer who preferred the older version of the app, shared:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cEvery time I open the app, there\u2019s a bug that causes the loading screen to come up as it installs new updates. I want the old version so I can have functionality and not have to wait constantly for crashes and load times just to book into a class every day.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>Smooth, reliable updates are essential in the wellness industry, where client check-ins and bookings happen in real time. Disruptive load times or app crashes can directly impact member satisfaction and business operations.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-wellnessliving-stands-out\">Why WellnessLiving Stands Out<\/h2>\n\n\n\n<p>At <strong data-start=\"4519\" data-end=\"4537\">WellnessLiving<\/strong>, we believe business management software should empower owners\u2014not add stress. That\u2019s why we take a <strong data-start=\"4638\" data-end=\"4665\">customer-first approach<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><p data-start=\"4672\" data-end=\"4762\"><strong data-start=\"4672\" data-end=\"4694\">Responsive support<\/strong> \u2013 Our team is committed to solving issues quickly and personally.<\/p><\/li>\n\n\n\n<li><p data-start=\"4765\" data-end=\"4854\"><strong data-start=\"4765\" data-end=\"4786\">Quality assurance<\/strong> \u2013 Every update is thoroughly tested to avoid disruptive downtime.<\/p><\/li>\n\n\n\n<li><p data-start=\"4857\" data-end=\"4989\"><strong data-start=\"4857\" data-end=\"4876\">Intuitive tools<\/strong> \u2013 Scheduling, marketing, and client engagement features are built to simplify operations, not complicate them.<\/p><\/li>\n<\/ul>\n\n\n\n<p>Business owners consistently highlight these differences:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cOverall, the usability of this software is off the charts\u2014it\u2019s like the Apple computers of business management software,\u201d says <a href=\"https:\/\/www.wellnessliving.com\/blog\/yoga-den-celebrates-higher-attendance-rates-revenue-growth\/\" target=\"_blank\" rel=\"noopener\"><em data-start=\"5182\" data-end=\"5222\">Tasha Brooks, Yoga Den franchise owner<\/em><\/a>.<\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWith WellnessLiving, there\u2019s so much respect and commitment for every business owner that uses their software,\u201d adds <em data-start=\"5347\" data-end=\"5401\"><a href=\"https:\/\/www.wellnessliving.com\/blog\/wellnessliving-continuous-support-empowers-iron-lion-training-growth\/\" target=\"_blank\" rel=\"noreferrer noopener\">Steph Dykstra, co-founder of Iron Lion Training Inc<\/a>.<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>If you\u2019re ready to move past software frustrations and invest in a platform designed to help your business thrive, WellnessLiving offers the reliability and support you deserve.<\/p>\n\n\n\n<p>\ud83d\udc49 <strong><a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/request-demo-form\/\" target=\"_blank\" rel=\"noopener\">Book your free no-commitment demo today<\/a><\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-faqs-on-momence-app-alternatives\">FAQs on Momence App Alternatives<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1756300186297\"><strong class=\"schema-faq-question\">Why are businesses switching from Momence?<\/strong> <p class=\"schema-faq-answer\">Users frequently cite <strong data-start=\"5775\" data-end=\"5800\">slow customer support<\/strong>, <strong data-start=\"5802\" data-end=\"5826\">functionality issues<\/strong>, and <strong data-start=\"5832\" data-end=\"5854\">disruptive updates<\/strong> as reasons for exploring other options.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1756300204033\"><strong class=\"schema-faq-question\">Which is the best alternative to Momence?<\/strong> <p class=\"schema-faq-answer\"><strong data-start=\"5946\" data-end=\"5964\">WellnessLiving<\/strong> is a leading choice because it combines practice management, client engagement, loyalty programs, and marketing automation\u2014all supported by responsive customer service and reliable technology.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1756300219013\"><strong class=\"schema-faq-question\">Does WellnessLiving provide better support?<\/strong> <p class=\"schema-faq-answer\">Yes. WellnessLiving emphasizes responsive and personalized customer support. Businesses can expect quick resolution of issues and regular improvements driven by customer feedback.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1756300234114\"><strong class=\"schema-faq-question\">Is switching from Momence complicated?<\/strong> <p class=\"schema-faq-answer\">No. WellnessLiving provides onboarding assistance and data migration support, making it simple to transfer schedules, client records, and memberships without disruption.<\/p> <\/div> <\/div>\n\n\n\n<p>*Momence is a trademark of Momence, Inc., and is not affiliated with WellnessLiving.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;re considering switching from Momence, you&#8217;re not alone. Recent user reviews of the Momence App have highlighted challenges with customer support, functionality, and disruptive updates. These concerns have led some customers to explore alternatives that better align with their needs. Momence is a business management platform and app built [&hellip;]<\/p>\n","protected":false},"author":861,"featured_media":20602,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"disable_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[466],"tags":[628,2277,2281,2311,2276],"class_list":["post-20548","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-management","tag-business-management","tag-expert-advice","tag-industry-trends","tag-mobile-apps","tag-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Momence App Clients Are Switching - WellnessLiving<\/title>\n<meta name=\"description\" content=\"Find out why Momence app clients are switching software. 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Businesses can expect quick resolution of issues and regular improvements driven by customer feedback.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.wellnessliving.com\/blog\/find-out-why-momence-app-clients-are-switching-software\/#faq-question-1756300234114","position":4,"url":"https:\/\/www.wellnessliving.com\/blog\/find-out-why-momence-app-clients-are-switching-software\/#faq-question-1756300234114","name":"Is switching from Momence complicated?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"No. WellnessLiving provides onboarding assistance and data migration support, making it simple to transfer schedules, client records, and memberships without disruption.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"modified_by":"Jenna F","_links":{"self":[{"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/posts\/20548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/users\/861"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/comments?post=20548"}],"version-history":[{"count":9,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/posts\/20548\/revisions"}],"predecessor-version":[{"id":24619,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/posts\/20548\/revisions\/24619"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/media\/20602"}],"wp:attachment":[{"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/media?parent=20548"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/categories?post=20548"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/tags?post=20548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}