{"id":23340,"date":"2025-05-28T17:25:20","date_gmt":"2025-05-28T21:25:20","guid":{"rendered":"https:\/\/www.wellnessliving.com\/blog\/?p=23340&#038;preview=true&#038;preview_id=23340"},"modified":"2026-01-22T18:53:17","modified_gmt":"2026-01-22T23:53:17","slug":"mindbody-vs-wellnessliving-who-really-protects-your-client-data","status":"publish","type":"post","link":"https:\/\/www.wellnessliving.com\/blog\/mindbody-vs-wellnessliving-who-really-protects-your-client-data\/","title":{"rendered":"Mindbody vs. WellnessLiving: Who Really Protects Your Client Data?"},"content":{"rendered":"\n<p><span data-contrast=\"auto\">As a business owner, you\u2019ve poured your heart and soul into building something meaningful. You\u2019ve invested thousands of dollars in advertising, countless hours perfecting your services, and endless energy nurturing the relationships that keep your business thriving. Every class you teach, every appointment you book, every moment you share with a client is part of a bond built on trust, care, and integrity.<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">That\u2019s why it\u2019s deeply concerning to learn that Mindbody is using your client data\u2014not to help grow your business, but to grow their own. By serving third-party ads through your client relationships, they\u2019re putting their profits ahead of your hard-earned trust.<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">If you\u2019re wondering whether there\u2019s a better way, there is. At WellnessLiving, we believe your client data belongs to you. We don\u2019t share it, we don\u2019t sell it, and we never use it to serve ads. Period.<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Let\u2019s take a closer look at what\u2019s really happening\u2014and how WellnessLiving takes a fundamentally different path, one that puts you, your business, and your clients first.<\/span><\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><div class=\"custom-yoast-toc-title\">This guide covers:<\/div><ul><li><a href=\"#h-mindbody-uses-your-clients-booking-experience-to-run-ads\" data-level=\"2\">Mindbody Uses Your Clients\u2019 Booking Experience to Run Ads<\/a><\/li><li><a href=\"#h-what-does-mindbody-s-privacy-policy-say\" data-level=\"2\">What Does Mindbody\u2019s Privacy Policy Say?<\/a><\/li><li><a href=\"#h-how-wellnessliving-protects-client-data-and-your-business\" data-level=\"2\">How WellnessLiving Protects Client Data and Your Business<\/a><\/li><li><a href=\"#h-side-by-side-data-comparison-mindbody-vs-wellnessliving\" data-level=\"2\">Side-by-Side Data Comparison: Mindbody vs. WellnessLiving<\/a><\/li><li><a href=\"#h-how-to-give-your-clients-the-most-privacy\" data-level=\"2\">How to give your clients the most privacy<\/a><\/li><li><a href=\"#h-client-data-protection-mindbody-vs-wellnessliving-faqs\" data-level=\"2\">\u2753 Client Data Protection: Mindbody vs WellnessLiving FAQs \u2753<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-mindbody-uses-your-clients-booking-experience-to-run-ads\"><span data-contrast=\"none\">Mindbody Uses Your Clients\u2019 Booking Experience to Run Ads<\/span><\/h2>\n\n\n\n<p><span data-contrast=\"auto\">In early 2025, Mindbody partnered with ad-tech company Rokt to monetize the client journey through targeted advertising. That means when a Mindbody client books a session, they\u2019re now being shown ads\u2014sometimes even from a business\u2019s direct competitors\u2014immediately after confirming their booking.<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">According to a press release from Mindbody, the company aims to \u201cdeliver ad messaging that complements the customer experience rather than disrupts it.\u201d But for many business owners, this feels like a betrayal.<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">As a business, you\u2019ve invested time, money, and energy to build your client list, so the last thing you want is to see it leveraged for outside advertisers. And you definitely don\u2019t want to pay sky-high subscription fees to a company that profits off your trusted clients.<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-does-mindbody-s-privacy-policy-say\"><span data-contrast=\"none\">What Does Mindbody\u2019s Privacy Policy Say?<\/span><\/h2>\n\n\n\n<p><span data-contrast=\"auto\">Mindbody\u2019s Privacy Policy states that while they don\u2019t \u201csell\u201d personal information in the traditional sense, they may share it for purposes like targeted advertising. That\u2019s an issue because, under laws like the California Consumer Privacy Act (CCPA), \u201csharing\u201d data for cross-contextual advertising can fall under the broader definition of \u201cselling\u201d personal data.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Note that Mindbody customers don\u2019t receive a discount or paycheck from Mindbody\u2019s ad partnerships. They simply use their clients&#8217; data to fuel monetized relationships with third-party advertisers, and they offer customers nothing extra in return.&nbsp;<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-wellnessliving-protects-client-data-and-your-business\"><span data-contrast=\"none\">How WellnessLiving Protects Client Data and Your Business<\/span><\/h2>\n\n\n\n<p><span data-contrast=\"auto\">Unlike Mindbody, WellnessLiving is built on the principle that client data belongs to you\u2014not advertisers.\u00a0<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Here\u2019s what you get with WellnessLiving:<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No third-party ads: <\/strong><span data-contrast=\"auto\">Your clients will never see unrelated promotions or competitor offers during the booking process.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n\n\n\n<li><strong>Full data ownership: <\/strong><span data-contrast=\"auto\">You retain control over your client list, purchase history, communications, and preferences.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n\n\n\n<li><strong>Privacy-first technology: <\/strong><span data-contrast=\"auto\">All client data is protected with top-tier encryption and compliant with regulations like GDPR and CCPA.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n\n\n\n<li><strong>Transparent pricing:<\/strong>\u00a0<span data-contrast=\"auto\">You pay for powerful software tools to grow your business\u2014not to fund someone else\u2019s ad network.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n\n\n\n<p><span data-contrast=\"auto\">Want proof? Check out WellnessLiving\u2019s <a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/terms-of-use\/\" target=\"_blank\" rel=\"noreferrer noopener\">Terms of Service<\/a> and <a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/privacy-policy\/\" target=\"_blank\" rel=\"noreferrer noopener\">Privacy Policy<\/a>. You won\u2019t find any fine print about ad targeting or monetizing client data.\u00a0<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-side-by-side-data-comparison-mindbody-vs-wellnessliving\"><span data-contrast=\"none\">Side-by-Side Data Comparison: Mindbody vs. WellnessLiving<\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Issue<\/th><th>Mindbody<\/th><th>WellnessLiving<\/th><\/tr><\/thead><tbody><tr><td>Third party ads<\/td><td>Yes: Via Rokt<\/td><td>Never<\/td><\/tr><tr><td>Client&#8217;s data used for ads<\/td><td>Yes: For targeting ads post-booking<\/td><td>No<\/td><\/tr><tr><td>Data ownership<\/td><td>Limited: Mindbody retains signifigant control<\/td><td>Full: You own and manage all client data<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-give-your-clients-the-most-privacy\"><span data-contrast=\"none\">How to give your clients the most privacy<\/span><\/h2>\n\n\n\n<p><span data-contrast=\"auto\">You shouldn\u2019t have to compete with your software provider for your clients\u2019 attention.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">With WellnessLiving, you control the entire client journey. No distractions. No third-party promotions. Just powerful, intuitive tools designed to grow your business and protect your hard-earned relationships.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">&nbsp;<\/span><\/p>\n\n\n\n<p><strong>Ready to learn more about a platform that puts your values and your clients first?\u00a0<\/strong><\/p>\n\n\n\n<p><strong><a href=\"https:\/\/discover.wellnessliving.com\/brand-organic\" target=\"_blank\" rel=\"noreferrer noopener\">\ud83d\udc49 Book a free demo\u00a0with WellnessLiving today!<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-client-data-protection-mindbody-vs-wellnessliving-faqs\">\u2753 Client Data Protection: Mindbody vs WellnessLiving FAQs \u2753<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1769125746595\"><strong class=\"schema-faq-question\">What types of client data should studio software protect most carefully?<\/strong> <p class=\"schema-faq-answer\">Studios handle sensitive data like contact details, payment information, and visit history. They may also store health-related notes or intake forms. This information affects trust and compliance risk. Strong protection reduces exposure from mistakes and breaches. Data privacy is a business-critical responsibility.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1769125764808\"><strong class=\"schema-faq-question\">How can a studio owner evaluate a software provider\u2019s security practices?<\/strong> <p class=\"schema-faq-answer\">Ask about encryption, access controls, and <a href=\"https:\/\/www.wellnessliving.com\/features\/payments\/\" target=\"_blank\" rel=\"noreferrer noopener\">payment security standards<\/a>. Confirm whether the provider is PCI compliant for card processing. Review how staff permissions are managed across roles. Ask how incidents are handled and communicated. Look for clear documentation, not vague assurances.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1769125778811\"><strong class=\"schema-faq-question\">What role do staff permissions and user access play in preventing data issues?<\/strong> <p class=\"schema-faq-answer\">Most data risks come from internal access, not external hackers. Role-based permissions limit who can view and edit sensitive records. Audit logs help you track what changed and by whom. This protects clients and reduces operational errors. It also supports accountability across teams and locations.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1769125805783\"><strong class=\"schema-faq-question\">How does using third-party marketplaces affect client data ownership and visibility?<\/strong> <p class=\"schema-faq-answer\">Marketplaces can expand reach but may change how clients discover and <a href=\"https:\/\/www.wellnessliving.com\/features\/online-booking\/\" target=\"_blank\" rel=\"noreferrer noopener\">book services<\/a>. Listings can expose pricing and availability in ways you cannot fully control. Clients may also associate the marketplace brand with the relationship. Owners should understand what data is shared and how it is used. Clarity helps protect the brand and retention.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1769125824456\"><strong class=\"schema-faq-question\">What should I do to reduce data risk during a software switch or migration?<\/strong> <p class=\"schema-faq-answer\">Plan migration carefully and limit access during the transition. Confirm what data is being exported, imported, and verified afterward. <a href=\"https:\/\/www.wellnessliving.com\/features\/manage-staff\/\" target=\"_blank\" rel=\"noreferrer noopener\">Train staff on new permission settings<\/a> and workflows immediately. Use strong passwords and secure admin accounts from day one. A supported migration reduces errors and protects client trust.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>As a business owner, you\u2019ve poured your heart and soul into building something meaningful. You\u2019ve invested thousands of dollars in advertising, countless hours perfecting your services, and endless energy nurturing the relationships that keep your business thriving. Every class you teach, every appointment you book, every moment you share with [&hellip;]<\/p>\n","protected":false},"author":861,"featured_media":23341,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"disable_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[466],"tags":[628,463,2310,17878,17923,2277,2276],"class_list":["post-23340","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-management","tag-business-management","tag-business-management-software","tag-client-retention","tag-cybersecurity","tag-data-security","tag-expert-advice","tag-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mindbody vs. WellnessLiving: Who Protects Your Client Data?<\/title>\n<meta name=\"description\" content=\"Discover how WellnessLiving protects your client data and puts your business first, while Mindbody runs third-party ads after bookings.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wellnessliving.com\/blog\/mindbody-vs-wellnessliving-who-really-protects-your-client-data\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mindbody vs. WellnessLiving: Who Really Protects Your Client Data?\" \/>\n<meta property=\"og:description\" content=\"Discover how WellnessLiving protects your client data and puts your business first, while Mindbody runs third-party ads after bookings.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.wellnessliving.com\/blog\/mindbody-vs-wellnessliving-who-really-protects-your-client-data\/\" \/>\n<meta property=\"og:site_name\" content=\"WellnessLiving Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-28T21:25:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-22T23:53:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2025\/05\/mindbody-vs-wellnessliving-01.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1232\" \/>\n\t<meta property=\"og:image:height\" content=\"928\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Benjamin Kingston\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Benjamin Kingston\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" 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illustration of two locks within a digital world, a symbol of data security."},{"@type":"WebSite","@id":"https:\/\/www.wellnessliving.com\/blog\/#website","url":"https:\/\/www.wellnessliving.com\/blog\/","name":"WellnessLiving Blog","description":"WellnessLiving Blog","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.wellnessliving.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.wellnessliving.com\/blog\/#\/schema\/person\/a4c9325df069c1ec21019a9e9e3aa903","name":"Benjamin Kingston","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.wellnessliving.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/46715014008109e5385c3d792e1f45149d5e6f53fd78e4d91c3e432c693b4c64?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/46715014008109e5385c3d792e1f45149d5e6f53fd78e4d91c3e432c693b4c64?s=96&d=mm&r=g","caption":"Benjamin Kingston"},"url":"https:\/\/www.wellnessliving.com\/blog\/author\/benjamin_k\/"},{"@type":"Question","@id":"https:\/\/www.wellnessliving.com\/blog\/mindbody-vs-wellnessliving-who-really-protects-your-client-data\/#faq-question-1769125746595","position":1,"url":"https:\/\/www.wellnessliving.com\/blog\/mindbody-vs-wellnessliving-who-really-protects-your-client-data\/#faq-question-1769125746595","name":"What types of client data should studio software protect most carefully?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Studios handle sensitive data like contact details, payment information, and visit history. They may also store health-related notes or intake forms. This information affects trust and compliance risk. Strong protection reduces exposure from mistakes and breaches. Data privacy is a business-critical responsibility.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.wellnessliving.com\/blog\/mindbody-vs-wellnessliving-who-really-protects-your-client-data\/#faq-question-1769125764808","position":2,"url":"https:\/\/www.wellnessliving.com\/blog\/mindbody-vs-wellnessliving-who-really-protects-your-client-data\/#faq-question-1769125764808","name":"How can a studio owner evaluate a software provider\u2019s security practices?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Ask about encryption, access controls, and <a href=\"https:\/\/www.wellnessliving.com\/features\/payments\/\" target=\"_blank\" rel=\"noreferrer noopener\">payment security standards<\/a>. Confirm whether the provider is PCI compliant for card processing. Review how staff permissions are managed across roles. Ask how incidents are handled and communicated. Look for clear documentation, not vague assurances.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.wellnessliving.com\/blog\/mindbody-vs-wellnessliving-who-really-protects-your-client-data\/#faq-question-1769125778811","position":3,"url":"https:\/\/www.wellnessliving.com\/blog\/mindbody-vs-wellnessliving-who-really-protects-your-client-data\/#faq-question-1769125778811","name":"What role do staff permissions and user access play in preventing data issues?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Most data risks come from internal access, not external hackers. Role-based permissions limit who can view and edit sensitive records. Audit logs help you track what changed and by whom. This protects clients and reduces operational errors. It also supports accountability across teams and locations.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.wellnessliving.com\/blog\/mindbody-vs-wellnessliving-who-really-protects-your-client-data\/#faq-question-1769125805783","position":4,"url":"https:\/\/www.wellnessliving.com\/blog\/mindbody-vs-wellnessliving-who-really-protects-your-client-data\/#faq-question-1769125805783","name":"How does using third-party marketplaces affect client data ownership and visibility?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Marketplaces can expand reach but may change how clients discover and <a href=\"https:\/\/www.wellnessliving.com\/features\/online-booking\/\" target=\"_blank\" rel=\"noreferrer noopener\">book services<\/a>. Listings can expose pricing and availability in ways you cannot fully control. Clients may also associate the marketplace brand with the relationship. Owners should understand what data is shared and how it is used. Clarity helps protect the brand and retention.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.wellnessliving.com\/blog\/mindbody-vs-wellnessliving-who-really-protects-your-client-data\/#faq-question-1769125824456","position":5,"url":"https:\/\/www.wellnessliving.com\/blog\/mindbody-vs-wellnessliving-who-really-protects-your-client-data\/#faq-question-1769125824456","name":"What should I do to reduce data risk during a software switch or migration?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Plan migration carefully and limit access during the transition. Confirm what data is being exported, imported, and verified afterward. <a href=\"https:\/\/www.wellnessliving.com\/features\/manage-staff\/\" target=\"_blank\" rel=\"noreferrer noopener\">Train staff on new permission settings<\/a> and workflows immediately. Use strong passwords and secure admin accounts from day one. A supported migration reduces errors and protects client trust.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"modified_by":"Rayne W","_links":{"self":[{"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/posts\/23340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/users\/861"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/comments?post=23340"}],"version-history":[{"count":19,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/posts\/23340\/revisions"}],"predecessor-version":[{"id":27623,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/posts\/23340\/revisions\/27623"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/media\/23341"}],"wp:attachment":[{"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/media?parent=23340"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/categories?post=23340"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/tags?post=23340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}