{"id":28269,"date":"2026-02-27T12:49:33","date_gmt":"2026-02-27T17:49:33","guid":{"rendered":"https:\/\/www.wellnessliving.com\/blog\/?p=28269&#038;preview=true&#038;preview_id=28269"},"modified":"2026-02-27T12:49:36","modified_gmt":"2026-02-27T17:49:36","slug":"customer-spotlight-apex-ninja-center","status":"publish","type":"post","link":"https:\/\/www.wellnessliving.com\/blog\/customer-spotlight-apex-ninja-center\/","title":{"rendered":"Customer Spotlight: APEX Ninja Center"},"content":{"rendered":"\n<p><em>A brand-new ninja gym in Maryland built to make booking, forms, and front-desk operations feel effortless from day one.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-introducing-apex-ninja-center\">1. Introducing APEX Ninja Center<\/h2>\n\n\n\n<p><strong><a href=\"https:\/\/www.apexninjacenter.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">APEX Ninja Center<\/a><\/strong> is a new ninja gym preparing to open in Harford County, Maryland. Led by Nezhat \u201cNene\u201d Baygie, the team is excited to finally be open to the public. <\/p>\n\n\n\n<p>With offerings that include classes, open gym, weekend birthday parties, and upcoming seasonal programs like summer camp, APEX is building a community-focused facility where families can easily find and book the right experience without friction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-why-they-chose-wellnessliving\">2. Why They Chose WellnessLiving<\/h2>\n\n\n\n<p>Nene came into onboarding already confident and hands-on with the system, noting she\u2019d started building it all out and didn\u2019t need a full end-to-end onboarding. That familiarity matters when a business is trying to open on a tight timeline and wants to avoid unnecessary complexity.<\/p>\n\n\n\n<p>A key advantage for APEX is having an all-in-one operation that reduces manual work, especially around payments and tracking. During the call, the team admitted they had been discussing removing Venmo (a popular app with their clients) as a payment option because it can become \u201ca headache\u201d without \u201ca proper way of tracking when people have paid,\u201d creating extra manual follow-up. <\/p>\n\n\n\n<p><a href=\"https:\/\/www.wellnessliving.com\/features\/payments\/\" target=\"_blank\" rel=\"noreferrer noopener\">WellnessLiving\u2019s integrated approach<\/a> helps APEX avoid those gaps and keep everything in one place as they launch.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-what-they-re-building\">3. What They\u2019re Building<\/h2>\n\n\n\n<p>APEX is using WellnessLiving to get the essentials right before opening, with a big focus on client self-service and clean operations behind the scenes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Online booking<\/strong> for multiple service types, including <a href=\"https:\/\/www.wellnessliving.com\/features\/events\/\" target=\"_blank\" rel=\"noreferrer noopener\">configuring weekend birthday parties<\/a> with preset times so families can book only within the slots APEX actually offers. <\/li>\n\n\n\n<li><strong>Online payments and in-person checkout<\/strong>, with merchant processing currently in progress and hardware planned once the application is approved. <\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.wellnessliving.com\/features\/forms\/\" target=\"_blank\" rel=\"noreferrer noopener\">Digital waivers and forms<\/a><\/strong>, starting with a business waiver (including an under-18 section), plus plans to add summer camp health forms later. <\/li>\n\n\n\n<li><strong>Website widgets and lead capture tools<\/strong> to embed schedules and registration directly onto the APEX website. <\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.wellnessliving.com\/features\/email-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">Branded automated emails<\/a><\/strong>, especially the welcome email that new clients receive at registration.<\/li>\n<\/ul>\n\n\n\n<p>While Nene described herself as still learning this area, the widget approach gives her a clear handoff path: generate the embed code and share it with the web developer. Nene called this her next focus and looks forward to how easy the automated tools will make her upcoming email campaigns. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-what-success-looks-like\">4. What Success Looks Like<\/h2>\n\n\n\n<p> APEX Ninja Center enjoyed a smooth, confident launch that wasn&#8217;t dependent on the website being perfect or staff doing extra manual work. Nene specifically asked whether clients could still find and book through WellnessLiving even if their external site isn\u2019t fully updated yet, and the answer was yes, giving APEX flexibility while they finalized everything.<\/p>\n\n\n\n<p>Over the next 6\u201312 months, APEX\u2019s definition of success is clear: get clients booking the right offerings online, keep payments and reporting centralized, and make required documentation simple and digital. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>As their WellnessLiving partner, Patrick summarized during form setup, \u201cIt\u2019s all in the system, so there\u2019s no paper trail to maintain, and everything is stored in the client profile.\u201d <\/p>\n<\/blockquote>\n\n\n\n<p>For a fast-moving new facility with a lot being built at once, that\u2019s the kind of operational foundation that lets the team spend less time chasing details and more time welcoming families into the gym. Want to see how WellnessLiving can transform your gym? <\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.wellnessliving.com\/gym\/software\/\">Book a free, no-commitment demo today!<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A brand-new ninja gym in Maryland built to make booking, forms, and front-desk operations feel effortless from day one. 1. Introducing APEX Ninja Center APEX Ninja Center is a new ninja gym preparing to open in Harford County, Maryland. Led by Nezhat \u201cNene\u201d Baygie, the team is excited to finally [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":28285,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"disable_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[17866],"tags":[2293,17894,461,464,17840],"class_list":["post-28269","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-community","tag-case-study","tag-customer-spotlight","tag-fitness-business-management-software","tag-fitness-studio","tag-gym"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Spotlight: APEX Ninja Center - WellnessLiving<\/title>\n<meta name=\"description\" content=\"APEX Ninja Center is an unforgettable new gym opening in Harford County, Maryland, owned by Nezhat 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