{"id":28913,"date":"2026-03-27T20:07:54","date_gmt":"2026-03-28T00:07:54","guid":{"rendered":"https:\/\/www.wellnessliving.com\/blog\/?p=28913&#038;preview=true&#038;preview_id=28913"},"modified":"2026-04-30T15:28:21","modified_gmt":"2026-04-30T19:28:21","slug":"customer-spotlight-confetti-play-place-and-event-center","status":"publish","type":"post","link":"https:\/\/www.wellnessliving.com\/blog\/customer-spotlight-confetti-play-place-and-event-center\/","title":{"rendered":"How Confetti Play Place Built a Community Hub with AI Support"},"content":{"rendered":"\n<p><em>A family-run play town where open play, parties, and community events come together under one roof.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-introducing-confetti-play-place-and-event-center\">1. Introducing Confetti Play Place and Event Center<\/h2>\n\n\n\n<p>Christine Davis is bringing a fresh concept to families in Hermitage, Tennessee: <a href=\"https:\/\/www.confettiplayplace.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Confetti Play Place and Event Center<\/a>. They&#8217;ve created a brand-new indoor play space designed to \u201clook just like a little town,\u201d complete with play houses, slides, and STEM toys. Confetti is built for little ones, from crawling to 6 years old, with a strong focus on easy, repeatable experiences like a 2-hour open play pass, plus birthday parties and lots of community events.<\/p>\n\n\n\n<p>What makes Confetti especially unique is how it connects to the family\u2019s existing businesses in the same shopping center. Guests will be able to order drinks from their coffee shop, Romeo Records and Cafe, for delivery to Confetti. Onsite, they\u2019ll also have The Dancing Dog concession stand serving gourmet hot dogs, jumbo pretzels, and nachos.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-why-they-chose-wellnessliving\">2. Why They Chose WellnessLiving<\/h2>\n\n\n\n<p>For Confetti, the decision came down to finding a system without overcomplicating the day-to-day experience for both staff and parents. They needed a system that could support: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/rewards\/\" target=\"_blank\" rel=\"noreferrer noopener\">loyalty and rewards programs<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/caasi\/\" target=\"_blank\" rel=\"noreferrer noopener\">24\/7 AI front desk agent<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/advanced-reporting\/\" target=\"_blank\" rel=\"noreferrer noopener\">easy-to-use reporting and analytics<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/message-center\/\">built-in message center for quick communication<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/email-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">email and SMS marketing to help them grow<\/a><\/li>\n<\/ul>\n\n\n\n<p>Before choosing WellnessLiving, Christine and her family did demos with lots of different software companies. But as Christine put it, \u201cwe loved you guys more.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-what-they-re-building\">3. What They\u2019re Building<\/h2>\n\n\n\n<p>Christine is setting up Confetti with a clear customer journey in mind, starting with open play scheduling and capacity management. A key decision was whether to register parents only or to have children booked as the actual attendees. <\/p>\n\n\n\n<p>Christine quickly leaned toward the latter: \u201cI think I like that idea better,\u201d especially because it helps keep capacity accurate and allows her to capture important details like birthdays for better personalization and promotions.<\/p>\n\n\n\n<p>With WellnessLiving, Confetti is building a streamlined front-desk and self-serve experience that includes: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/online-booking\/\" target=\"_blank\" rel=\"noreferrer noopener\">Online self-registration<\/a> with family relationships (parents can add children during signup), plus an easy QR code option for walk-ins to register on their phones in-store. <\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/forms\/\">Waivers stored directly<\/a> in each client profile, so returning families don\u2019t have to re-sign unless the waiver changes. <\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/payments\/\" target=\"_blank\" rel=\"noreferrer noopener\">Purchases and access<\/a> via passes and memberships (monthly and yearly options). <\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/events\/\" target=\"_blank\" rel=\"noreferrer noopener\">Birthday party booking<\/a> built as a structured workflow, with the parent booking and paying, and an event-style RSVP list for kids attending. <\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/achieve\/\" target=\"_blank\" rel=\"noreferrer noopener\">A white-label mobile app<\/a> (via the Achieve team) and a new website were built to tie the whole experience together.<\/li>\n<\/ul>\n\n\n\n<p>Because Confetti also plans to sell concession items through the system, they\u2019re <a href=\"https:\/\/www.wellnessliving.com\/features\/manage-staff\/\" target=\"_blank\" rel=\"noreferrer noopener\">preparing internal operations to keep communication tight<\/a> between the front desk and the food and beverage teams, with a simple manual workflow (headsets\/two-way radio) to start.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-what-success-looks-like\">4. What Success Looks Like<\/h2>\n\n\n\n<p>For Confetti, success with WellnessLiving means getting launched quickly with the essentials done right: clear policies, smooth online registration, accurate capacity tracking for open play, and a setup that supports both day-to-day visits and high-value events like birthday parties.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Christine is excited to see where her business can go with WellnessLiving, &#8220;I was nervous, but\u2026 it doesn\u2019t seem as hard as I thought it was gonna be.\u201d <\/p>\n<\/blockquote>\n\n\n\n<p>With the foundations in place and their app and website underway, Confetti is focused on opening with a polished, family-friendly experience that\u2019s easy to manage behind the scenes and easy to use for every parent walking through the door. <a href=\"https:\/\/www.instagram.com\/theconfetticollectiveco\/\" target=\"_blank\" rel=\"noreferrer noopener\">Follow along with their journey on their Instagram!<\/a><\/p>\n\n\n\n<p>And if you&#8217;re ready to see how WellnessLiving can transform your play cafe or small business, <strong><a href=\"https:\/\/www.wellnessliving.com\/play-cafe\/software\/\" target=\"_blank\" rel=\"noreferrer noopener\">book a free, no-commitment demo today!<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A family-run play town where open play, parties, and community events come together under one roof. 1. Introducing Confetti Play Place and Event Center Christine Davis is bringing a fresh concept to families in Hermitage, Tennessee: Confetti Play Place and Event Center. They&#8217;ve created a brand-new indoor play space designed [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":29015,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"disable_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[17866],"tags":[2275,463,2310,17894,2277,17876,2281,17877],"class_list":["post-28913","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-community","tag-branding","tag-business-management-software","tag-client-retention","tag-customer-spotlight","tag-expert-advice","tag-indoor-playground","tag-industry-trends","tag-play-cafe"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Confetti Play Place Built a Community Hub with AI Support<\/title>\n<meta name=\"description\" content=\"Confetti Play Place 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