{"id":28914,"date":"2026-03-31T15:59:45","date_gmt":"2026-03-31T19:59:45","guid":{"rendered":"https:\/\/www.wellnessliving.com\/blog\/?p=28914&#038;preview=true&#038;preview_id=28914"},"modified":"2026-03-31T15:59:48","modified_gmt":"2026-03-31T19:59:48","slug":"customer-spotlight-highland-fitness-and-wellness","status":"publish","type":"post","link":"https:\/\/www.wellnessliving.com\/blog\/customer-spotlight-highland-fitness-and-wellness\/","title":{"rendered":"Customer Spotlight: Highland Fitness and Wellness"},"content":{"rendered":"\n<p><em>A Scarborough-based studio helping clients train smarter with personal training, group classes, and targeted programs that build real momentum.<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-introducing-highland-fitness-and-wellness\">1. Introducing Highland Fitness and Wellness<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.highlandfit.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Highland Fitness and Wellness<\/a> is a fitness studio in Scarborough, Ontario, led by co-owners Kim Panourgias and Matt. With a team of about 12 staff, Highland supports clients through a robust mix of services: roughly 10 different class types each week, 1:1 and 1:2 personal training, and a free new-client assessment to help people get started confidently. <\/p>\n\n\n\n<p>They also run occasional longer-format programs, like a spring \u201cGet Ready for Golf\u201d six-week series, and they are exploring new offerings such as a mini small-group personal training commitment program.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-why-they-chose-wellnessliving\">2. Why They Chose WellnessLiving<\/h3>\n\n\n\n<p>Before switching, Highland ran day-to-day operations <a href=\"https:\/\/www.wellnessliving.com\/blog\/find-out-why-jane-app-clients-are-switching-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">in Jane App<\/a>, which Kim described as the system they live by for booking, scheduling, knowing where the trainers are, and who\u2019s on the floor. Or at least they tried to. As the business began growing, it was clear that Jane App wasn&#8217;t cutting it anymore. <\/p>\n\n\n\n<p>While she was nervous at first about whether moving to a new platform would be difficult for her clients, as Kim put it, \u201cIt can\u2019t be harder than Jane.\u201d<\/p>\n\n\n\n<p>WellnessLiving stood out as the best fit for that next chapter, especially with its ability to better support their evolving service mix and operational needs. Now her software has all the modern tools she needs, like: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/online-booking\/\" target=\"_blank\" rel=\"noreferrer noopener\">online booking for individual trainings and classes<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/email-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">streamlined marketing features for SMS messaging and email<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/manage-staff\/\" target=\"_blank\" rel=\"noreferrer noopener\">staff management dashboard with permissions and payroll<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/advanced-reporting\/\" target=\"_blank\" rel=\"noreferrer noopener\">in-depth reporting about class attendance, promotions, and more<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/caasi\/\" target=\"_blank\" rel=\"noreferrer noopener\">24\/7 AI front desk agent to assist clients anytime<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-what-they-re-building\">3. What They\u2019re Building<\/h3>\n\n\n\n<p>Highland is using WellnessLiving to bring its core workflows under one roof: online booking for classes, appointments, and programs; clean staff scheduling and permissions; and smoother client self-service. A major focus is recreating and improving their client onboarding experience with <a href=\"https:\/\/www.wellnessliving.com\/features\/forms\/\" target=\"_blank\" rel=\"noreferrer noopener\">forms and waivers<\/a>, since these are \u201can integral part of the client file for us.\u201d Kim also wants lead capture to be seamless from their website, with forms that \u201cauto-feed into WellnessLiving\u201d <a href=\"https:\/\/www.wellnessliving.com\/features\/website-widgets\/\" target=\"_blank\" rel=\"noreferrer noopener\">using embedded widgets<\/a>.<\/p>\n\n\n\n<p>On top of setup, they\u2019re planning a thoughtful migration from Jane, including importing 752 client profiles, transferring family relationships, and moving over purchase options and remaining credits. Their goal is to avoid downtime entirely, because, as Kim said, \u201cWe can\u2019t live without our booking.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-what-success-looks-like\">4. What Success Looks Like<\/h3>\n\n\n\n<p>For Highland, success with WellnessLiving means a confident, clean, and practical transition period where Jane can remain as a backup while the team verifies everything. Long-term, they want to eliminate manual workarounds (including class pass tracking that may currently involve manual steps and QuickBooks), standardize their client onboarding workflow, and make it easier for staff to operate day-to-day without needing to understand every backend detail. <\/p>\n\n\n\n<p>If everything goes according to plan, Highland\u2019s clients will be able to book, complete required intake forms, and stay on track with their training with fewer friction points, while Kim and Matt gain clearer control over operations and reporting as the business keeps growing. <strong><a href=\"https:\/\/www.instagram.com\/highlandfitto\/\" target=\"_blank\" rel=\"noreferrer noopener\">Watch how they grow over on their Instagram!<\/a><\/strong><\/p>\n\n\n\n<p>And if you want to see how WellnessLiving can help you transform your fitness or sport training studio, <strong><a href=\"https:\/\/www.wellnessliving.com\/fitness\/software\/\" target=\"_blank\" rel=\"noreferrer noopener\">book a free, no-commitment demo today!<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Scarborough-based studio helping clients train smarter with personal training, group classes, and targeted programs that build real momentum. 1. Introducing Highland Fitness and Wellness Highland Fitness and Wellness is a fitness studio in Scarborough, Ontario, led by co-owners Kim Panourgias and Matt. With a team of about 12 staff, [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":29038,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"disable_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[17866],"tags":[2275,17894,2277,461,464,17926],"class_list":["post-28914","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-community","tag-branding","tag-customer-spotlight","tag-expert-advice","tag-fitness-business-management-software","tag-fitness-studio","tag-sports-coaching"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Spotlight: Highland Fitness and Wellness<\/title>\n<meta name=\"description\" content=\"Jane App was holding Highland Fitness and Wellness and their clients back, but with WellnessLiving, the 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