{"id":28966,"date":"2026-04-01T15:22:13","date_gmt":"2026-04-01T19:22:13","guid":{"rendered":"https:\/\/www.wellnessliving.com\/blog\/?p=28966&#038;preview=true&#038;preview_id=28966"},"modified":"2026-04-01T15:27:11","modified_gmt":"2026-04-01T19:27:11","slug":"customer-spotlight-achieve-therapy-and-fitness","status":"publish","type":"post","link":"https:\/\/www.wellnessliving.com\/blog\/customer-spotlight-achieve-therapy-and-fitness\/","title":{"rendered":"Customer Spotlight: Achieve Therapy and Fitness"},"content":{"rendered":"\n<p><em>A more progressive member experience, with online purchasing, smarter scheduling, and simpler billing.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-introducing-achieve-therapy-and-fitness\">1. Introducing Achieve Therapy and Fitness<\/h2>\n\n\n\n<p>Led by Rivky Michelle Ellis and her team, <strong><a href=\"https:\/\/achieve-therapy.com\/\">Achieve Therapy and Fitness<\/a><\/strong> is a full-service gym offering traditional open-gym access (free weights, machines, and cardio), a robust schedule of fitness classes, and personalized support through personal training and Stretchology (stretching and flexibility-focused sessions). <\/p>\n\n\n\n<p>Members can choose from a variety of membership types, including single, youth\/student, couple, and family memberships, plus senior options. Achieve also supports members who come in through reimbursement programs like SilverSneakers, OnePass, RenewActive, and Silver&amp;Fit, with access rules that vary by plan.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-why-they-chose-wellnessliving\">2. Why They Chose WellnessLiving<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.wellnessliving.com\/blog\/the-best-shapenet-alternative-for-fitness-and-wellness-businesses\/\" target=\"_blank\" rel=\"noreferrer noopener\">After 10 or 11 years on ShapeNet<\/a>, Michelle described their current setup as \u201ca little archaic,\u201d especially around billing and online sales. The biggest pain point: \u201cWe don\u2019t really have a good way for folks to purchase online. It\u2019s not on our website,\u201d which meant memberships and packages were often handled over the phone or, preferably, in person, so clients could sign forms.<\/p>\n\n\n\n<p>WellnessLiving stood out as the more modern solution. Michelle shared she was excited to work with a platform that felt \u201cmore progressive,\u201d and that would finally allow Achieve to put purchasing and paperwork into a smoother, client-friendly online flow.<\/p>\n\n\n\n<p>For Archive Therapy, the software tools that mean the most are: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/online-booking\/\" target=\"_blank\" rel=\"noreferrer noopener\">easy online booking<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/email-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">automated marketing<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/forms\/\" target=\"_blank\" rel=\"noreferrer noopener\">customised digital forms<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/advanced-reporting\/\" target=\"_blank\" rel=\"noreferrer noopener\">advanced reporting<\/a> <\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/manage-staff\/\" target=\"_blank\" rel=\"noreferrer noopener\">staff management app<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-what-they-re-building\">3. What They\u2019re Building<\/h2>\n\n\n\n<p>As they get set up, Achieve is focused on creating a cleaner, more self-serve experience for members while keeping the operational details that matter to a gym. That includes building out classes (standard and premium), appointments for training and Stretchology, and packages like 10-class passes and small-group training options.<\/p>\n\n\n\n<p>They\u2019re also prioritizing the essentials that will modernize daily operations: online purchasing, digital intake and health history forms, and <a href=\"https:\/\/www.wellnessliving.com\/blog\/protect-business-liability-waiver\/\" target=\"_blank\" rel=\"noreferrer noopener\">liability waivers<\/a> built directly into the client journey. <\/p>\n\n\n\n<p>As Michelle put it, having forms attached to the client account and required before booking is \u201cperfect.\u201d Behind the scenes, the team is planning a careful migration of client and membership data, including family relationships, attendance history needed for reporting, and potentially <a href=\"https:\/\/www.wellnessliving.com\/features\/isaac\/\" target=\"_blank\" rel=\"noreferrer noopener\">reactivation outreach for past members<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-what-success-looks-like\">4. What Success Looks Like<\/h2>\n\n\n\n<p>Success for the Achieve team means confidently moving off their old batch-billing constraints, enabling members to complete purchases and forms online, and ensuring the right data comes over so they can keep up with visit reporting and member eligibility requirements.<\/p>\n\n\n\n<p>Most importantly, Achieve wants a system that supports where they\u2019re headed next: a streamlined, modern experience for clients and staff alike, backed by reliable scheduling, payments, and self-service tools that help the business run smarter every day.<\/p>\n\n\n\n<p>Want to see the same kind of growth for your fitness studio? <strong><a href=\"https:\/\/www.wellnessliving.com\/fitness\/software\/\" target=\"_blank\" rel=\"noreferrer noopener\">Reach out today for a free, no-commitment demo!<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-therapy-amp-fitness-business-growth-faqs\">\u2753 Therapy &amp; Fitness Business Growth FAQs \u2753<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1775071406905\"><strong class=\"schema-faq-question\">How can therapy and fitness businesses combine services effectively?<\/strong> <p class=\"schema-faq-answer\">Offer integrated programs that address both physical recovery and fitness goals. Coordinated services provide a more complete client experience. Clear communication between practitioners improves outcomes and consistency. This approach increases both client satisfaction and retention.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1775071440539\"><strong class=\"schema-faq-question\">What intake process works best for therapy and fitness clients?<\/strong> <p class=\"schema-faq-answer\">Start with a detailed assessment of health history, goals, and limitations. This helps create safe and personalized program recommendations. Clear onboarding builds trust and sets expectations early. Strong intake processes improve long-term client success.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1775071453530\"><strong class=\"schema-faq-question\">How can businesses maintain continuity between therapy and fitness services?<\/strong> <p class=\"schema-faq-answer\">Use shared client notes and progress tracking across all services. This ensures each practitioner understands the client\u2019s current condition. Consistent communication helps avoid conflicting recommendations. Continuity supports better results and client confidence.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1775071473144\"><strong class=\"schema-faq-question\">What pricing models work well for combined therapy and fitness offerings?<\/strong> <p class=\"schema-faq-answer\">Package sessions into structured programs that include both services. Bundled pricing simplifies decision-making for clients. Membership options can encourage ongoing participation. Flexible pricing supports both accessibility and revenue stability.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1775071489446\"><strong class=\"schema-faq-question\">How can therapy and fitness businesses scale while maintaining quality care?<\/strong> <p class=\"schema-faq-answer\">Standardize service protocols and staff training across the team. Use systems to track client progress and service consistency. Maintain clear communication as the team grows. Structured operations help preserve quality during expansion.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>A more progressive member experience, with online purchasing, smarter scheduling, and simpler billing. 1. Introducing Achieve Therapy and Fitness Led by Rivky Michelle Ellis and her team, Achieve Therapy and Fitness is a full-service gym offering traditional open-gym access (free weights, machines, and cardio), a robust schedule of fitness classes, [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":29089,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"disable_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[17866],"tags":[17918,2275,2310,461,464,17840,298],"class_list":["post-28966","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-community","tag-booking","tag-branding","tag-client-retention","tag-fitness-business-management-software","tag-fitness-studio","tag-gym","tag-schedule"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ 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Coordinated services provide a more complete client experience. Clear communication between practitioners improves outcomes and consistency. This approach increases both client satisfaction and retention.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.wellnessliving.com\/blog\/customer-spotlight-achieve-therapy-and-fitness\/#faq-question-1775071440539","position":2,"url":"https:\/\/www.wellnessliving.com\/blog\/customer-spotlight-achieve-therapy-and-fitness\/#faq-question-1775071440539","name":"What intake process works best for therapy and fitness clients?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Start with a detailed assessment of health history, goals, and limitations. This helps create safe and personalized program recommendations. Clear onboarding builds trust and sets expectations early. 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Continuity supports better results and client confidence.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.wellnessliving.com\/blog\/customer-spotlight-achieve-therapy-and-fitness\/#faq-question-1775071473144","position":4,"url":"https:\/\/www.wellnessliving.com\/blog\/customer-spotlight-achieve-therapy-and-fitness\/#faq-question-1775071473144","name":"What pricing models work well for combined therapy and fitness offerings?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Package sessions into structured programs that include both services. Bundled pricing simplifies decision-making for clients. Membership options can encourage ongoing participation. Flexible pricing supports both accessibility and revenue stability.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/www.wellnessliving.com\/blog\/customer-spotlight-achieve-therapy-and-fitness\/#faq-question-1775071489446","position":5,"url":"https:\/\/www.wellnessliving.com\/blog\/customer-spotlight-achieve-therapy-and-fitness\/#faq-question-1775071489446","name":"How can therapy and fitness businesses scale while maintaining quality care?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Standardize service protocols and staff training across the team. Use systems to track client progress and service consistency. Maintain clear communication as the team grows. Structured operations help preserve quality during expansion.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"modified_by":"Rayne W","_links":{"self":[{"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/posts\/28966","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/comments?post=28966"}],"version-history":[{"count":7,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/posts\/28966\/revisions"}],"predecessor-version":[{"id":29095,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/posts\/28966\/revisions\/29095"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/media\/29089"}],"wp:attachment":[{"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/media?parent=28966"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/categories?post=28966"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wellnessliving.com\/blog\/wp-json\/wp\/v2\/tags?post=28966"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}