{"id":29358,"date":"2026-04-16T11:52:49","date_gmt":"2026-04-16T15:52:49","guid":{"rendered":"https:\/\/www.wellnessliving.com\/blog\/?p=29358&#038;preview=true&#038;preview_id=29358"},"modified":"2026-04-16T11:52:51","modified_gmt":"2026-04-16T15:52:51","slug":"customer-spotlight-omni-healing-studio","status":"publish","type":"post","link":"https:\/\/www.wellnessliving.com\/blog\/customer-spotlight-omni-healing-studio\/","title":{"rendered":"Customer Spotlight: Omni Healing Studio"},"content":{"rendered":"\n<p><em>A four-pillar healing center in South Jersey, bringing bodywork, fitness, and recovery together under one roof.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-introducing-omni-healing-studio\">1. Introducing Omni Healing Studio<\/h2>\n\n\n\n<p>Led by owner Robbie Summers, <a href=\"https:\/\/www.omnihealingstudio.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Omni Healing Studio<\/a> is a newly opened healing center in South Jersey that blends hands-on therapeutic care with movement and recovery services. Robbie describes Omni as \u201ca fusion of different techniques,\u201d built around four pillars: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>OmniTouch<\/strong> | massage, Thai bodywork and stretch, lymphatic detox, and specialized bodywork<\/li>\n\n\n\n<li><strong>Omni Flow<\/strong> | mat Pilates and group classes like yoga and calisthenics<\/li>\n\n\n\n<li><strong>Omni Fit<\/strong> | small-group training including spin and strength formats<\/li>\n\n\n\n<li><strong>Omni Recovery<\/strong> | including cold plunge, red light therapy, and a 3D body scan<\/li>\n<\/ul>\n\n\n\n<p>In addition to the main healing center, Robbie also operates a separate, one-room massage studio in Mullica Hill, giving the business a multi-location model from the start. Having been in the business for a long time as a massage therapist, physical therapist, and lymphedema specialist, Robbie is building Omni with both clinical experience and community care at the core.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-why-they-chose-wellnessliving\">2. Why They Chose WellnessLiving<\/h2>\n\n\n\n<p>Robbie came into onboarding with a clear pain point: too many disconnected systems. At the time of the call, Omni was juggling CozyCal for group classes and two <a href=\"https:\/\/www.wellnessliving.com\/blog\/find-out-why-massagebook-online-scheduling-clients-are-switching-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">MassageBook booking sites<\/a> for different locations, plus manual follow-up for website inquiries. \u201cIt\u2019s so much,\u201d Robbie shared, describing the day-to-day reality of managing multiple calendars, links, and workflows. Even simple schedule changes felt heavy: \u201cChanging a class is just so many steps.\u201d<\/p>\n\n\n\n<p>Only WellnessLiving was able to support everything that Omni is: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.wellnessliving.com\/massage\/software\/\" target=\"_blank\" rel=\"noreferrer noopener\">massage and bodywork clinic<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/pilates\/software\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pilates studio<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/personal-trainer\/software\/\" target=\"_blank\" rel=\"noreferrer noopener\">small group training<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/wellness\/software\/\" target=\"_blank\" rel=\"noreferrer noopener\">wellness center<\/a><\/li>\n<\/ul>\n\n\n\n<p>Just as important, Robbie wanted marketing support built into the same ecosystem. \u201cThe marketing piece is super important, because I want automated responses, and some easy ways to connect with people.\u201d WellnessLiving stood out as the path to consolidate booking, client management, and marketing into one platform so Omni can stop patching together tools and start scaling with confidence.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/online-booking\/\" target=\"_blank\" rel=\"noreferrer noopener\">online booking<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/manage-clients\/\" target=\"_blank\" rel=\"noreferrer noopener\">client management<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/email-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">SMS and email marketing<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/advanced-reporting\/\" target=\"_blank\" rel=\"noreferrer noopener\">advanced reporting<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.wellnessliving.com\/features\/caasi\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI-powered receptionist<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-what-they-re-building\">3. What They\u2019re Building<\/h2>\n\n\n\n<p>Robbie is using WellnessLiving to create a clean foundation fast, and she\u2019s motivated to move quickly: \u201cI want to get as much done as I can as soon as possible.\u201d The immediate build includes: migrating client lists from MassageBook and CozyCal, setting up <a href=\"https:\/\/www.wellnessliving.com\/features\/events\/\" target=\"_blank\" rel=\"noreferrer noopener\">both appointments and classes<\/a>, and tightening the client booking experience with simpler self-service.<\/p>\n\n\n\n<p>On the operations side, Robbie is preparing WellnessLiving to support real-world workflows: appointment padding between bodywork sessions, policies and waivers, and more detailed intake using <a href=\"https:\/\/www.wellnessliving.com\/features\/forms\/\" target=\"_blank\" rel=\"noreferrer noopener\">WellnessLiving&#8217;s Forms<\/a> so Omni can collect the right information without overwhelming clients. She\u2019s also planning for staff growth, from class instructors to eventual additional massage therapists, with permissions, scheduling visibility, and staff mobile access through <a href=\"https:\/\/www.wellnessliving.com\/features\/elevate-page\/\" target=\"_blank\" rel=\"noreferrer noopener\">the Elevate app<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-what-success-looks-like\">4. What Success Looks Like<\/h2>\n\n\n\n<p>Robbie\u2019s vision is to fill the schedule with consistent bodywork demand while continuing to grow the class community and launch higher-retention offerings like structured training pods. Massage and bodywork are the immediate focus. <\/p>\n\n\n\n<p>From there, she\u2019s aiming to expand the team and roll out more packaged experiences that keep clients engaged over time, like her planned 8-week Fit Pods program that bundles small-group training, mat classes, recovery, and body scanning.<\/p>\n\n\n\n<p>For Robbie, success with WellnessLiving means replacing fragmented tools with one streamlined system that makes it easier for clients to book, easier for staff to support each other, and easier for Omni to stay connected to every lead and client without manual work. As she put it, the goal is simple: \u201cI really just want this to be all in one space.\u201d<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.instagram.com\/omnihealingstudio\" target=\"_blank\" rel=\"noreferrer noopener\">You can follow along their journey on their Instagram!<\/a><\/strong><\/p>\n\n\n\n<p>Want to bring the automated WellnessLiving tools to your integrated health and wellness center? <strong><a href=\"https:\/\/www.wellnessliving.com\/integrative-health-center\/software\/\" target=\"_blank\" rel=\"noreferrer noopener\">Book a free, no-commitment demo today!<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A four-pillar healing center in South Jersey, bringing bodywork, fitness, and recovery together under one roof. 1. Introducing Omni Healing Studio Led by owner Robbie Summers, Omni Healing Studio is a newly opened healing center in South Jersey that blends hands-on therapeutic care with movement and recovery services. Robbie describes [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":29480,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"disable_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[17866],"tags":[17918,463,2277,2281,17839,17856,298,17904],"class_list":["post-29358","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-community","tag-booking","tag-business-management-software","tag-expert-advice","tag-industry-trends","tag-massage-therapy-business","tag-pilates","tag-schedule","tag-wellness-studio"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Spotlight: Omni Healing Studio - WellnessLiving<\/title>\n<meta name=\"description\" content=\"Omni Healing Studio is blazing a trail to holistic health with the help of WellnessLiving&#039;s automated tools!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wellnessliving.com\/blog\/customer-spotlight-omni-healing-studio\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Spotlight: Omni Healing Studio\" \/>\n<meta property=\"og:description\" content=\"Omni Healing Studio is blazing a trail to holistic health with the help of WellnessLiving&#039;s automated tools!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.wellnessliving.com\/blog\/customer-spotlight-omni-healing-studio\/\" \/>\n<meta property=\"og:site_name\" content=\"WellnessLiving Blog\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-16T15:52:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-16T15:52:51+00:00\" 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