{"id":30060,"date":"2026-05-25T10:09:09","date_gmt":"2026-05-25T14:09:09","guid":{"rendered":"https:\/\/www.wellnessliving.com\/blog\/?p=30060"},"modified":"2026-05-26T11:45:19","modified_gmt":"2026-05-26T15:45:19","slug":"behind-the-build-meet-the-customers-who-shaped-release-26-73","status":"publish","type":"post","link":"https:\/\/www.wellnessliving.com\/blog\/behind-the-build-meet-the-customers-who-shaped-release-26-73\/","title":{"rendered":"Behind the Build: Meet the Customers Who Shaped Release 26.73"},"content":{"rendered":"\n<p>Behind every&nbsp;great feature&nbsp;is a customer who knew exactly what their business needed.&nbsp;<\/p>\n\n\n\n<p>Release 26.73 is built to win you more bookings at every moment that matters: how clients find you, how they schedule, how they check in, and how they bring friends through the door.\u00a0Each new feature in this release started with feedback from\u00a0a real business\u00a0owner or operator. Here,\u00a0you\u2019ll\u00a0meet the customers behind some of the most popular\u00a0updates, and\u00a0see how what they shared turned into something the <a href=\"https:\/\/www.wellnessliving.com\/wellness\/software\/\" target=\"_blank\" rel=\"noreferrer noopener\">whole community of wellness<\/a>, fitness, and beauty businesses can use.\u00a0<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><div class=\"custom-yoast-toc-title\">Table of contents<\/div><ul><li><a href=\"#h-guest-passes-to-grow-your-base\" data-level=\"2\">Guest passes to grow your base.<\/a><\/li><li><a href=\"#h-priority-booking-nbsp-for-preferred-clients\" data-level=\"2\">Priority booking\u00a0for preferred clients.<\/a><\/li><li><a href=\"#h-faster-auto-check-ins-for-clients-and-staff\" data-level=\"2\">Faster auto check-ins for clients and staff.<\/a><\/li><li><a href=\"#h-pay-ready-account-statements-with-built-in-invoices\" data-level=\"2\">Pay-ready account statements with built-in invoices.<\/a><\/li><li><a href=\"#h-thank-you-for-helping-shape-release-26-73-nbsp\" data-level=\"2\">Thank you for helping shape Release 26.73!\u00a0<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-guest-passes-to-grow-your-base\">Guest passes to grow your base.<\/h2>\n\n\n\n<p><strong>\ud83d\udccd&nbsp;Grand Rapids, Michigan \u2014 Visit&nbsp;<a href=\"https:\/\/yogahothouse.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Funky Buddha Yoga Hothouse<\/a>&nbsp;<\/strong><\/p>\n\n\n\n<p>Cathy VanKuiken, Owner, and Carina Easley-Appleyard, Studio Manager at Funky Buddha Yoga Hothouse, built a studio known for high-energy hot yoga, a welcoming community, and a real commitment to accessibility. When a member wants to bring a friend to class, the door should already be open. Managing free guest visits by hand (tracking who was invited, what&nbsp;they\u2019re&nbsp;eligible for, and when the invite expires) takes that openness away.&nbsp;<\/p>\n\n\n\n<p>Their feedback helped shape Guest Passes in Release 26.73. You can now attach guest visits to any membership and let members send invites right from the&nbsp;<a href=\"https:\/\/www.wellnessliving.com\/features\/achieve\/\" target=\"_blank\" rel=\"noreferrer noopener\">Achieve App<\/a>. You set the rules on eligibility,&nbsp;expiration, and frequency. Your members handle the rest. (Live now for gym visits, with classes coming soon.)&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-priority-booking-nbsp-for-preferred-clients\">Priority booking&nbsp;for preferred clients.<\/h2>\n\n\n\n<p><strong>\ud83d\udccd&nbsp;Hillsborough, Northern Ireland \u2014 Visit&nbsp;<a href=\"https:\/\/www.allactivepilatesandphysio.co.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">All Active Pilates &amp; Physio<\/a>&nbsp;<\/strong><\/p>\n\n\n\n<p>Andrea Lucas, Owner of All Active Pilates &amp; Physio, runs a multi-location studio with a loyal core of members. She raised a question in the&nbsp;WellnessLiving&nbsp;Community Forum that resonated with a lot of studio owners: when a popular class fills up in minutes, the clients paying for top-tier memberships should be the ones who get a seat first. The post earned strong upvotes from the community.&nbsp;<\/p>\n\n\n\n<p>Andrea\u2019s feedback <a href=\"https:\/\/www.wellnessliving.com\/features\/online-booking\/\" target=\"_blank\" rel=\"noreferrer noopener\">drove priority&nbsp;booking&nbsp;for top-tier clients<\/a>. You can now give your best clients first access to classes, appointments, and events, and let them share that&nbsp;perk&nbsp;with family and friends.&nbsp;It\u2019s&nbsp;a tangible reason for top-tier members to stay on a higher-tier&nbsp;membership or pass, and a built-in referral channel at the same time.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-faster-auto-check-ins-for-clients-and-staff\">Faster auto check-ins for clients and staff.<\/h2>\n\n\n\n<p><strong>\ud83d\udccd&nbsp;Claremont, California \u2014 Visit&nbsp;<a href=\"https:\/\/onegengym.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">One Gen Gym<\/a>&nbsp;<\/strong><\/p>\n\n\n\n<p>Mary Sadduq, Manager at One Gen Gym, sees what every busy front desk sees during peak hours: a line forming, a scan that gets blocked, and a staff member trying to figure out what to do while the next person waits. She wanted that figuring-out step to take seconds, not minutes.&nbsp;<\/p>\n\n\n\n<p>Mary\u2019s feedback drove a redesign of the auto check-in flow. When a scan is blocked, your team now sees the client\u2019s photo, name, service, and block reason on one screen, plus a one-tap link to their profile. Successful scans auto-dismiss after 3&nbsp;seconds,&nbsp;so the line keeps moving. Fewer interruptions for your team, faster service for your clients, all in the&nbsp;<a href=\"https:\/\/www.wellnessliving.com\/features\/elevate-page\/\" target=\"_blank\" rel=\"noreferrer noopener\">Elevate Staff App<\/a>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-pay-ready-account-statements-with-built-in-invoices\">Pay-ready account statements with built-in invoices.<\/h2>\n\n\n\n<p><strong>\ud83d\udccd&nbsp;Staten Island, New York \u2014 Visit&nbsp;<a href=\"https:\/\/www.breakthroughfitnessny.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Breakthrough Fitness<\/a>&nbsp;<\/strong><\/p>\n\n\n\n<p>John Errichiello, Owner of Breakthrough Fitness, asked the Community Forum for a simple thing: an itemized account statement clients could&nbsp;actually read. Today, getting one usually means exporting a report, cleaning it up, emailing it over, and then chasing the payment separately. The post struck a&nbsp;chord,&nbsp;and the community got behind it.&nbsp;<\/p>\n\n\n\n<p>John\u2019s feedback shaped pay-ready account statements. You can now email a PDF statement with a live balance and a built-in&nbsp;<a href=\"https:\/\/www.wellnessliving.com\/features\/payments\/\" target=\"_blank\" rel=\"noreferrer noopener\">payment link<\/a>. No&nbsp;exporting, back-and-forth,&nbsp;or&nbsp;separate invoice. Your client sees exactly what they owe and pays right from the email.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-thank-you-for-helping-shape-release-26-73-nbsp\">Thank you for helping shape Release 26.73!&nbsp;<\/h2>\n\n\n\n<p>Every feature in this article started the same way: a customer took the time to share what would make their business run better. That feedback is what drives&nbsp;WellnessLiving&nbsp;forward, and Release 26.73 is the latest proof.&nbsp;<\/p>\n\n\n\n<p>Want to help shape what comes next? Share your ideas in the&nbsp;WellnessLiving&nbsp;Community Forum or reach out to&nbsp;<a href=\"mailto:support@wellnessliving.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@wellnessliving.com<\/a>.<\/p>\n\n\n\n<p>Want to join the WellnessLiving community and see what our tools can do for your small business or franchise? <strong><a href=\"https:\/\/www.wellnessliving.com\/home.html\" target=\"_blank\" rel=\"noreferrer noopener\">Book a free, no-commitment demo today!<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Behind every&nbsp;great feature&nbsp;is a customer who knew exactly what their business needed.&nbsp; Release 26.73 is built to win you more bookings at every moment that matters: how clients find you, how they schedule, how they check in, and how they bring friends through the door.\u00a0Each new feature in this release [&hellip;]<\/p>\n","protected":false},"author":1024,"featured_media":30093,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"disable_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[17866],"tags":[628,2310,2277,2281,609,2311],"class_list":["post-30060","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-community","tag-business-management","tag-client-retention","tag-expert-advice","tag-industry-trends","tag-marketing","tag-mobile-apps"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Behind the Build: Meet the Customers Who Shaped Release 26.73<\/title>\n<meta name=\"description\" content=\"Some of our best features at WellnessLiving were designed around the needs of businesses like yours. Get to know the ones behind Release 26.73.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wellnessliving.com\/blog\/behind-the-build-meet-the-customers-who-shaped-release-26-73\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Behind the Build: Meet the Customers Who Shaped Release 26.73\" \/>\n<meta property=\"og:description\" content=\"Some of our best features at WellnessLiving were designed around the needs of businesses like yours. Get to know the ones behind Release 26.73.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.wellnessliving.com\/blog\/behind-the-build-meet-the-customers-who-shaped-release-26-73\/\" \/>\n<meta property=\"og:site_name\" content=\"WellnessLiving Blog\" \/>\n<meta property=\"article:published_time\" content=\"2026-05-25T14:09:09+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-26T15:45:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2026\/05\/R73_Behind-The-Build.png\" \/>\n\t<meta property=\"og:image:width\" content=\"682\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Rayne W\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rayne W\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.wellnessliving.com\/blog\/behind-the-build-meet-the-customers-who-shaped-release-26-73\/\",\"url\":\"https:\/\/www.wellnessliving.com\/blog\/behind-the-build-meet-the-customers-who-shaped-release-26-73\/\",\"name\":\"Behind the Build: Meet the Customers Who Shaped Release 26.73\",\"isPartOf\":{\"@id\":\"https:\/\/www.wellnessliving.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.wellnessliving.com\/blog\/behind-the-build-meet-the-customers-who-shaped-release-26-73\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.wellnessliving.com\/blog\/behind-the-build-meet-the-customers-who-shaped-release-26-73\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2026\/05\/R73_Behind-The-Build.png\",\"datePublished\":\"2026-05-25T14:09:09+00:00\",\"dateModified\":\"2026-05-26T15:45:19+00:00\",\"author\":{\"@id\":\"https:\/\/www.wellnessliving.com\/blog\/#\/schema\/person\/3d89a28745983a5f13b23c70a6a3825a\"},\"description\":\"Some of our best features at WellnessLiving were designed around the needs of businesses like yours. 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