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<\/a><\/figure>\n\n\n\nMeet Andrew, the owner of YogaMovesYou Studio. He grew frustrated with his experiences while dealing with Mindbody when his clients couldn\u2019t perform the actions they needed to in their app.<\/p>\n\n\n\n
\u201cThis was a lot less of a financial thing than mental,\u201d Andrew says. \u201cJust draining. I had to run two studios, and I have to think about this, which is the last thing I want to think about. And stay on the phone forever! Customer service didn\u2019t even know what was going on. They didn’t know that there had been a software change. It was unreal.\u201d<\/p>\n\n\n\n
Excessive Wait Times Keep You from Running Your Studio Effectively<\/h2>\n\n\n\n
Did you know that waiting on hold for a customer service representative costs Americans more than $100 billion<\/a> a year? <\/p>\n\n\n\n Business owners everywhere are tired of their employees having to waste their time on hold. This includes Angela, the owner of Yoga Sport. When her business was using Mindbody, she found that it took way too long to get the help she needed from the company.<\/p>\n\n\n\n \u201cThere was never any follow-up with Mindbody,\u201d Angela says. \u201cBy the end, it would take 45 minutes to get anyone on the phone. You\u2019d have to plan your day to sit on hold\u2026They never cared. They never followed up.\u201d<\/p>\n\n\n\n Andrew also experienced a variety of problems with the Mindbody phone customer support services. \u201cIt took forever to talk to tech support, and when I talked to tech support, they didn\u2019t find the problem. I found the problem,\u201d he says.<\/p>\n\n\n\n The lack of technical support and long wait times only compounded the frustration that Andrew and Angela felt over the software problems that drove them to call support in the first place. <\/p>\n\n\n\n It\u2019s hardly surprising that they ended up switching, as recent studies indicate<\/a>, having quality customer service has a significant positive impact on customer shopping habits. That means those long wait times are affecting your bottom line, too. <\/p>\n\n\n\n When asked what she would change about Mindbody, Angela responded, \u201cThe Mindbody phone customer support team \u2013 or lack thereof!\u201d She went on to explain, \u201cI was really integrated with Mindbody and committed to learning their software at a very high level. However, there were a lot of flaws in the system. There was a lot of frustration around things happening when they shouldn\u2019t, like random charges. And their support team could never really explain it.\u201d<\/p>\n\n\n\n \u201cYou would call them and they\u2019d say, \u2018Oh, that\u2019s just a one-time glitch.\u2019 We were with them for twelve years, and it seemed like once they got big and went public, they focused on constantly selling all these [third-party apps]. That was very frustrating.\u201d<\/p>\n<\/blockquote>\n\n\n\n Andrew found that Mindbody didn\u2019t offer the kind of phone support he needed for third-party apps, which are key to getting the full functionality from the Mindbody system. When his clients ran into issues with new widgets on his site, he naturally called Mindbody\u2019s phone number for help.<\/p>\n\n\n\n \u201cThe person I spoke to at Mindbody didn\u2019t even know about the new widgets,\u201d Andrew says. \u201cThey said the support team had to look into it, but there was no alert to any of us clients that this was happening. I found out through potential clients who were unable to register for classes. I had to go in reverse, basically. If I had waited for Mindbody to alert me, who knows how much revenue I would have lost.\u201d<\/p>\n<\/blockquote>\n\n\n\n A survey by Software Advice<\/a> discovered that 69% of customers don\u2019t want their customer service rep to read from a script. This same survey showed that most customers want to feel like they are being listened to by a real person who can respond to them. Angela found it frustrating that some of the Mindbody representatives she spoke to seemed to be stuck on their scripts and unable to truly help her.<\/p>\n\n\n\n \u201cIt was the luck of the draw,\u201d Angela says. \u201cSome days, I\u2019d get someone who was awesome who knew what I was talking about. And sometimes I\u2019d get someone who just walked me through everything I just told them I had already tried. So, I would say they were inconsistent.\u201d<\/p>\n\n\n\n Doubling up on troubleshooting time is just one more thing to add to the list of wasted time when you play the waiting game with the Mindbody phone support team!<\/p>\n\n\n\n Both Andrew and Angela decided that Mindbody was making running their business more difficult, not more efficient. That\u2019s when they decided to make the switch to WellnessLiving. Since the switchover, they\u2019ve discovered that WellnessLiving\u2019s dedicated team delivered the kind of customer service that they deserved as hard-working yoga studio owners<\/a>.<\/p>\n\n\n\n \u201cCustomer service-wise, there\u2019s just no comparison,\u201d Angela says. \u201cThat\u2019s what I love about WellnessLiving: it is much more of a team-built company. You can tell they all work together, they all enjoy each other\u2026you know who\u2019s talking to who.\u201d<\/p>\n\n\n\n If you\u2019re tired of wasting your time dealing with long hold times, poor service, and broken software, we\u2019re here for you at WellnessLiving. We built our platform on the belief that studio management software<\/a> or class scheduling apps<\/a> should be streamlined, accessible, and affordable \u2013 which is why we developed an all-in-one solution with no need for third-party apps.<\/p>\n\n\n\n We work with our yoga studio partners to bring to life the features and tools they request to make their business run more efficiently, whether it\u2019s adding bookable assets or customizing a report. By switching to WellnessLiving<\/a>, we promise that you will receive the kind of personalized support that you deserve. If you\u2019re interested in more information or would like to get a free demo<\/a>. Or contact us today at 1 (888) 668-7728<\/a>. We promise we\u2019ll pick up the phone!<\/p>\n\n\n\n * Mindbody is a trademark of Mindbody, Inc., and is not affiliated with WellnessLiving.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" Is your business still on hold with the Mindbody phone customer service team? Learn how these studio owners got the customer service they needed by switching software. We spoke with two former Mindbody customers to get the real inside scoop about their experiences dealing with Mindbody’s customer service team. If […]<\/p>\n","protected":false},"author":14,"featured_media":3763,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"disable_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[466,1181,1184],"tags":[628,2310,2277,609,2311,499,2276],"class_list":["post-3762","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-management","category-fitness","category-yoga","tag-business-management","tag-client-retention","tag-expert-advice","tag-marketing","tag-mobile-apps","tag-rewards-program","tag-software"],"yoast_head":"\n<\/a><\/figure>\n\n\n\nCustomer Service Reps That Just Don\u2019t Care<\/h2>\n\n\n\n
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Third-Party Apps You Pay For Can Cost You Even More\u2026<\/h2>\n\n\n\n
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Say No To Scripted Service!<\/h2>\n\n\n\n
You and Your Business Deserve Better<\/h2>\n\n\n\n