{"id":4050,"date":"2017-10-26T12:51:51","date_gmt":"2017-10-26T12:51:51","guid":{"rendered":"\/knowledge-sharing\/?p=4050\/"},"modified":"2026-01-27T19:07:06","modified_gmt":"2026-01-28T00:07:06","slug":"paying-training-purchase-find-mindbody-university-needs-send-expensive-software-school","status":"publish","type":"post","link":"https:\/\/www.wellnessliving.com\/blog\/paying-training-purchase-find-mindbody-university-needs-send-expensive-software-school\/","title":{"rendered":"Why MindBody University Needs to Send You to (Expensive) Software School"},"content":{"rendered":"\n<p><strong>Tired of Spending Your Time and Money on Learning Complicated Software You Already Pay For? You\u2019re Not the Only One\u2026<\/strong><\/p>\n\n\n\n<p>We don\u2019t have to tell you that running an independent fitness studio takes a lot of time and effort \u2013 you live it every day! That\u2019s why you\u2019ve likely invested in business management software \u2013 to automate your everyday tasks and make your life easier, giving you more time to focus on your members and growing your business.<\/p>\n\n\n\n<p>Great software is easy to learn and easy to use \u2013 at least, that\u2019s what we believe at WellnessLiving. Unfortunately many small businesses have tried out brands like MindBody, only to find out that the software is anything but \u2013 in fact, sometimes it can be completely counterintuitive and require untold workarounds to function. In fact, MindBody software is so complicated that they charge their clients to attend <span style=\"font-weight: 400;\">MindBody University to train them on how to use the software, <a href=\"https:\/\/www.wellnessliving.com\/blog\/hidden-costs-horrible-helpdesk-headaches-real-nightmares-users-mindbody-online-scheduler-app\/\" target=\"_blank\" rel=\"noreferrer noopener\">MindBod<\/a><\/span>y scheduler,<span style=\"font-weight: 400;\"> and all its features! Why would any studio owner want to take time to go back to school for difficult-to-use software?<\/span><\/p>\n\n\n\n<p>We spoke with and researched former MindBody clients to discover more about why it would be necessary for MindBody users to pay for courses to learn how to get the most out of their software, which they already pay for every month.<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><div class=\"custom-yoast-toc-title\">Where the MindBody approach struggles:<\/div><ul><li><a href=\"#h-unwanted-add-ons-bury-critical-business-features\" data-level=\"2\">Unwanted Add-Ons Bury Critical Business Features<\/a><\/li><li><a href=\"#h-lack-of-intuitive-reporting\" data-level=\"2\">Lack of Intuitive Reporting<\/a><\/li><li><a href=\"#h-training-requires-travel\" data-level=\"2\">Training Requires Travel<\/a><\/li><li><a href=\"#h-unexplained-and-additional-charges\" data-level=\"2\">Unexplained and Additional Charges<\/a><\/li><li><a href=\"#h-you-shouldn-t-have-to-pay-extra-to-learn-software\" data-level=\"2\">You Shouldn\u2019t Have to Pay Extra to Learn Software<\/a><\/li><li><a href=\"#h-mindbody-software-training-faqs\" data-level=\"2\">\u2753 MindBody Software Training: FAQs \u2753<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-unwanted-add-ons-bury-critical-business-features\">Unwanted Add-Ons Bury Critical Business Features<\/h2>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"\/knowledge-sharing\/wp-content\/uploads\/2017\/10\/img11.png\"><img loading=\"lazy\" decoding=\"async\" width=\"999\" height=\"628\" src=\"\/knowledge-sharing\/wp-content\/uploads\/2017\/10\/img11.png\" alt=\"Angela, owner of Yoga Sport studio and happy WellnessLiving customer.\" class=\"wp-image-4051\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img11.png 999w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img11-300x189.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img11-768x483.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img11-920x578.png 920w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img11-600x377.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img11-320x201.png 320w\" sizes=\"auto, (max-width: 999px) 100vw, 999px\" \/><\/a><\/figure>\n\n\n\n<p>One of the biggest complaints from former MindBody users is that the features they need to run their studio are incredibly difficult to find and use. Angela, the owner of an independent studio called Yoga Sport, found it difficult to find the features her business needed within the software.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cIt was overly complex of a system for what we needed it for,\u201d Angela says. \u201cIt was not intuitive. My staff could never figure out where stuff was. Visually, it was just hard to find things.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>This caused Angela, like many business owners, to waste time and resources trying to learn how to use the software she was paying for. Many business owners <a href=\"http:\/\/www.bbb.org\/santa-barbara\/business-reviews\/computer-software-publishers-and-developers\/mindbody-inc-in-san-luis-obispo-ca-5002899\/reviews-and-complaints?section=reviews&amp;reviewtype=negative\" target=\"_blank\" rel=\"noreferrer noopener\">complain<\/a> about the seemingly endless number of videos and tutorials they have to go through to be able to use MindBody. Then, after being unable to figure it out, having to spend an <a href=\"https:\/\/www.wellnessliving.com\/blog\/anybody-thestruggleisreal-mindbody-phone-customer-support\/\" target=\"_blank\" rel=\"noreferrer noopener\">excessive amount of time on hold<\/a> to get help for something that should be simple.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-lack-of-intuitive-reporting\">Lack of Intuitive Reporting\u00a0<\/h2>\n\n\n\n<p>In addition to not being able to find or use features, many former MindBody users found that they were unable to easily find the reporting features within the software. Andrew, the owner of Yoga Moves You, was one of these users.<\/p>\n\n\n\n<p>\u201cWhen I was on MindBody, it was like I was going back in time,\u201d Andrew explains. \u201cI\u2019d have to really squint my eyes and put my glasses on to figure out where I need to go. And when I call them, they don\u2019t even know; I have to find it myself.\u201d Having to waste time on tech support calls without getting the help he needed while having to devise his own workarounds for issues, eventually caused Andrew to look into other software options.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"\/knowledge-sharing\/wp-content\/uploads\/2017\/10\/img22.png\"><img loading=\"lazy\" decoding=\"async\" width=\"999\" height=\"628\" src=\"\/knowledge-sharing\/wp-content\/uploads\/2017\/10\/img22.png\" alt=\"Jesse, owner of Yoga Moves You Studio, and happy WellnessLiving customer. \" class=\"wp-image-4052\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img22.png 999w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img22-300x189.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img22-768x483.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img22-920x578.png 920w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img22-600x377.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img22-320x201.png 320w\" sizes=\"auto, (max-width: 999px) 100vw, 999px\" \/><\/a><\/figure>\n\n\n\n<p>Other users report having the same issues with MindBody. Take Jesse B., for instance. His online <a href=\"http:\/\/www.trustlink.org\/Review\/MINDBODY-Inc-211618\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">review<\/a> of the company details the utter confusion that he and his staff often felt when trying to use the software. \u201cNothing intuitive about it!\u201d he writes. \u201cEverything is confusing to my entire staff. The only way to get something done is to call, and we have spent literally over a hundred hours on the phone amongst us and we are still confused!\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-training-requires-travel\">Training Requires Travel<\/h2>\n\n\n\n<p>The above problems lead many to seek out the training that MindBody University provides. So what\u2019s the big deal with having to attend MindBody University? First of all, there is a fee to attend the courses &#8211; the registration alone will run you between <a href=\"https:\/\/www.mindbodyonline.com\/university\/mbu-chicago-il-08-2017\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">$750-$1095 after taxes<\/span><\/a><span style=\"font-weight: 400;\">, not to mention all of the incidentals. There\u2019s your airfare (MindBody U is only available in select locations), food, transportation&#8230; and hotels aren\u2019t cheap in one of their urban central \u201ccampus\u201d locations. <\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">When you add it all up, you\u2019re looking at almost <\/span><b>$2000<\/b><span style=\"font-weight: 400;\"> for a three-day course! Small business owners don\u2019t need to be sacrificing their time and money to travel to MindBody University in order to learn how to efficiently use counterintuitive software they already pay for. Small business owner Lauren McCarthy wrote an online <\/span><a href=\"http:\/\/www.getapp.com\/customer-management-software\/a\/mindbody\/reviews\/?page=3&amp;topic=&amp;rating%5B%5D=2&amp;rating%5B%5D=1&amp;rq=&amp;sort_by=\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"font-weight: 400;\">review<\/span><\/a><span style=\"font-weight: 400;\"> of the software that discusses this additional issue.<\/span><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cI generally have found this software to be somewhat user-friendly, and then in certain areas inexplicably not user-friendly at all,\u201d she writes. \u201cMy personal opinion is that some of this is intentional, as they host \u2018MindBody University\u2019 in various cities a few times a year for a pretty penny. Personally, I don\u2019t find it particularly wise to capitalize on how overly complex your software is, especially considering that it\u2019s not super cost-effective to begin with.\u201d<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-unexplained-and-additional-charges\">Unexplained and Additional Charges<\/h2>\n\n\n\n<p>Many <a href=\"https:\/\/www.wellnessliving.com\/blog\/happy-yogaones-transition-mindbody-wellnessliving-success-story\/\" target=\"_blank\" rel=\"noreferrer noopener\">business owners using MindBody grow tired of the extra charges<\/a> that they end up incurring for support from MindBody. In another online review, Kelly Collins talks about the extra charges her company faced after signing up for a feature at MindBody University.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"\/knowledge-sharing\/wp-content\/uploads\/2017\/10\/img33.png\"><img loading=\"lazy\" decoding=\"async\" width=\"999\" height=\"628\" src=\"\/knowledge-sharing\/wp-content\/uploads\/2017\/10\/img33.png\" alt=\"Kelly, and independent yoga teacher and happy WellnessLiving customer.  \" class=\"wp-image-4053\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img33.png 999w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img33-300x189.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img33-768x483.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img33-920x578.png 920w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img33-600x377.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2017\/10\/img33-320x201.png 320w\" sizes=\"auto, (max-width: 999px) 100vw, 999px\" \/><\/a><\/figure>\n\n\n\n<p>\u201cWe used to love MindBody,\u201d Kelly explains in her <a href=\"https:\/\/www.getapp.com\/customer-management-software\/a\/mindbody\/reviews\/?page=10\" target=\"_blank\" rel=\"noreferrer noopener\">review<\/a>. \u201cWe went to MindBody University to learn how to better deal with enrollment and retention at our studio. They recommended putting everyone on Memberships and create an awesome INTRO deal! We did that.\u201d That INTRO deal soon turned into a huge problem, as customers began seeing deals at other competing studios when logging into the Mindbody app. In addition, MindBody also threw on an additional 10% fee for each INTRO package purchase \u2013 so studio owners were paying more to promote their services while their software was serving their customers with ads from the competition.<\/p>\n\n\n\n<p>Erin M. also <a href=\"https:\/\/www.complaintsboard.com\/complaints\/mindbody-online-fraudulent-monthly-charges-c649699.html#comments\" target=\"_blank\" rel=\"noreferrer noopener\">writes<\/a> about her bad experiences with extra charges from MindBody. According to Erin, MindBody was unable to give her additional training after the initial software setup. \u201cWithout the training I needed,\u201d she writes, \u201cI put the business on hold. I was still paying for the service, and my monthly fees were varying each month, even though I was not accepting transactions.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-you-shouldn-t-have-to-pay-extra-to-learn-software\">You Shouldn\u2019t Have to Pay Extra to Learn Software<\/h2>\n\n\n\n<p>At WellnessLiving, we believe that you shouldn\u2019t have to spend more to learn how to use software that you\u2019ve already paid for. Our support is free, and our <a href=\"https:\/\/www.wellnessliving.com\/club\/\" target=\"_blank\" rel=\"noreferrer noopener\">health club software<\/a> or <a href=\"https:\/\/www.wellnessliving.com\/dental\/\" target=\"_blank\" rel=\"noreferrer noopener\">software<\/a> for <a style=\"color: inherit; cursor: inherit; text-decoration: none;\" href=\"https:\/\/skymarksmilecentre.ca\/\">dentists<\/a> and <a style=\"color: inherit; cursor: inherit; text-decoration: none;\" href=\"https:\/\/www.eastriverdental.com\/\">dental clinics<\/a> is user-friendly. Andrew from Yoga Moves You agrees.<\/p>\n\n\n\n<p>\u201cWhen I\u2019m on WellnessLiving, it\u2019s just like I\u2019m using Facebook or something else user-friendly from today,\u201d Andrew says. Thanks, Andrew! That\u2019s the dream. Our intuitive software and helpful customer support mean that you won\u2019t have to waste your time or money at software school. <\/p>\n\n\n\n<p>To learn more about how WellnessLiving can make a difference in your business, <strong><a href=\"https:\/\/discover.wellnessliving.com\/brand-organic\" target=\"_blank\" rel=\"noreferrer noopener\">book a free demo of our software<\/a><\/strong> or contact the team at\u00a0<a href=\"tel:1-888-668-7728\" target=\"_blank\" rel=\"noopener noreferrer\">1 (888) 668-7728<\/a> at <a href=\"https:\/\/wellnessliving.com\/\" rel=\"noopener\">WellnessLiving<\/a>!<\/p>\n\n\n\n<p>\u00a0*\u00a0<strong>Mindbody is a trademark of Mindbody, Inc., and is not affiliated with WellnessLiving.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-mindbody-software-training-faqs\">\u2753 MindBody Software Training: FAQs \u2753<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1769558324427\"><strong class=\"schema-faq-question\">Why do fitness businesses often underestimate the true cost of software training?<\/strong> <p class=\"schema-faq-answer\">Many owners focus only on subscription pricing during evaluation. Training, onboarding time, and staff learning curves are often excluded from initial cost comparisons. These expenses appear later and feel unexpected. Planning for them upfront prevents budget strain.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1769558653059\"><strong class=\"schema-faq-question\">How do training requirements affect how quickly a team can adopt new software?<\/strong> <p class=\"schema-faq-answer\">Complex training slows adoption when staff feel overwhelmed or underprepared. Clear onboarding shortens the learning curve and reduces resistance to change. Teams adopt software faster when training is structured and supported. Faster adoption leads to quicker operational stability.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1769558678674\"><strong class=\"schema-faq-question\">What risks come with skipping or minimizing formal software training?<\/strong> <p class=\"schema-faq-answer\">Skipping training often leads to inconsistent usage and operational mistakes. Staff may avoid advanced features that improve efficiency. Errors in billing or scheduling can increase client frustration. Poor training usually increases support tickets and internal stress.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1769558693032\"><strong class=\"schema-faq-question\">How can studio owners evaluate whether training costs are reasonable?<\/strong> <p class=\"schema-faq-answer\">Compare training scope against the size and complexity of your business. Consider how much staff time will be saved after implementation. Evaluate whether training includes migration, workflows, and real use cases. Reasonable training should reduce future reliance on support.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1769558708511\"><strong class=\"schema-faq-question\">How do training and onboarding impact long-term return on software investment?<\/strong> <p class=\"schema-faq-answer\"><a href=\"https:\/\/www.wellnessliving.com\/features\/manage-staff\/\" target=\"_blank\" rel=\"noreferrer noopener\">Effective training increases feature adoption and operational consistency.<\/a> Staff confidence improves service quality and client experience. Better usage unlocks automation, reporting, and retention tools. Long-term ROI improves when the software supports growth instead of creating friction.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Tired of Spending Your Time and Money on Learning Complicated Software You Already Pay For? You\u2019re Not the Only One\u2026 We don\u2019t have to tell you that running an independent fitness studio takes a lot of time and effort \u2013 you live it every day! That\u2019s why you\u2019ve likely invested [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":4054,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"disable_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[1181],"tags":[628,463,2277,461,17897,2276],"class_list":["post-4050","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fitness","tag-business-management","tag-business-management-software","tag-expert-advice","tag-fitness-business-management-software","tag-mindbody","tag-software"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why MindBody University Needs to Send You to Software School<\/title>\n<meta name=\"description\" content=\"Mindbody is so complicated that they charge their clients to attend Mindbody University to train them on how to use the software!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wellnessliving.com\/blog\/paying-training-purchase-find-mindbody-university-needs-send-expensive-software-school\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why MindBody University Needs to Send You to (Expensive) Software School\" \/>\n<meta property=\"og:description\" content=\"Mindbody is so complicated that they charge their clients to attend Mindbody University to train them on how to use the software!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.wellnessliving.com\/blog\/paying-training-purchase-find-mindbody-university-needs-send-expensive-software-school\/\" \/>\n<meta property=\"og:site_name\" content=\"WellnessLiving Blog\" \/>\n<meta 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