{"id":6887,"date":"2018-09-25T20:45:04","date_gmt":"2018-09-25T20:45:04","guid":{"rendered":"\/knowledge-sharing\/?p=6887"},"modified":"2025-10-20T11:45:51","modified_gmt":"2025-10-20T15:45:51","slug":"september-2018-release-notes","status":"publish","type":"post","link":"https:\/\/www.wellnessliving.com\/blog\/september-2018-release-notes\/","title":{"rendered":"September 2018 Release Notes"},"content":{"rendered":"<p>Sweater weather is on its way, so grab a tea and cosy up to WellnessLiving\u2019s latest update. In this month\u2019s update, you\u2019ll notice we\u2019ve put a special focus on making our interface even easier to use to give you the most efficient day-to-day processes in every part of our software. Additionally, we\u2019ve added a whole bunch of new features that will make tracking and incentivizing your staff members simple. Read on to learn all about how we\u2019ve made running your business easier than ever before.<\/p>\n<p><center><iframe loading=\"lazy\" title=\"WellnessLiving September 2018 Release Notes\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/yGEvVQe_m4M?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><\/center><\/p>\n<h2>New Features<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.wellnessliving.com\/blog\/september-2018-release-notes\/#activity-log\" rel=\"noopener\">Activity log<\/a><\/li>\n<li><a href=\"https:\/\/www.wellnessliving.com\/blog\/september-2018-release-notes\/#new-staff-pay-rate\" rel=\"noopener\">New staff pay rate<\/a><\/li>\n<li><a href=\"https:\/\/www.wellnessliving.com\/blog\/september-2018-release-notes\/#new-client-retention-by-staff-report\" rel=\"noopener\">New client retention by staff report<\/a><\/li>\n<li><a href=\"https:\/\/www.wellnessliving.com\/blog\/september-2018-release-notes\/#age-restrictions\" rel=\"noopener\">Age restrictions<\/a><\/li>\n<li><a href=\"https:\/\/www.wellnessliving.com\/blog\/september-2018-release-notes\/#updated-help-center-interface\" rel=\"noopener\">Updated Help Center interface<\/a><\/li>\n<\/ul>\n<h2>Improvements<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.wellnessliving.com\/blog\/september-2018-release-notes\/#share-passes-with-family-members-by-default\" rel=\"noopener\">Share passes with family members by default<\/a><\/li>\n<li><a href=\"https:\/\/www.wellnessliving.com\/blog\/september-2018-release-notes\/#changes-to-membership-cancellation\" rel=\"noopener\">Changes to membership cancellation<\/a><\/li>\n<li><a href=\"https:\/\/www.wellnessliving.com\/blog\/september-2018-release-notes\/#improved-canceled-appointment-filters\" rel=\"noopener\">Improved canceled Appointment filters<\/a><\/li>\n<li><a href=\"https:\/\/www.wellnessliving.com\/blog\/september-2018-release-notes\/#unavailable-time-on-the-schedule\" rel=\"noopener\">Unavailable time on the schedule<\/a><\/li>\n<li><a href=\"https:\/\/www.wellnessliving.com\/blog\/september-2018-release-notes\/#report-redesign\" rel=\"noopener\">Report redesign<\/a><\/li>\n<\/ul>\n<h2>New Features<\/h2>\n<h2>Activity log<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6890\" src=\"\/knowledge-sharing\/wp-content\/uploads\/2018\/09\/activitylog.png\" alt=\"\" width=\"862\" height=\"441\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/activitylog.png 862w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/activitylog-300x153.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/activitylog-768x393.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/activitylog-600x307.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/activitylog-320x164.png 320w\" sizes=\"auto, (max-width: 862px) 100vw, 862px\" \/><\/p>\n<p>In this update, we\u2019ve included a ton of new features and improvements to help you keep a closer eye on your staff members\u2019 activity and performance. The first of these is the activity log. This new feature will give you a detailed look at what your staff members are up to, when they are doing it, and from where. You can see everything: when staff members created, scheduled, or booked services, made sales, modified Purchase Options, adjusted business settings, or added new clients. Use this new activity log with our time tracker and other staff related features to ensure that your staff members are always performing at their best for your studio and clients.<\/p>\n<p>To learn more about this new feature, see\u00a0<a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/knowledge-base\/activity-log\/\" rel=\"noopener\">Activity log<\/a>.<\/p>\n<h2>New staff pay rate<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6891\" src=\"\/knowledge-sharing\/wp-content\/uploads\/2018\/09\/tieredgrouppayrate.png\" alt=\"\" width=\"711\" height=\"543\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/tieredgrouppayrate.png 711w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/tieredgrouppayrate-300x229.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/tieredgrouppayrate-600x458.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/tieredgrouppayrate-320x244.png 320w\" sizes=\"auto, (max-width: 711px) 100vw, 711px\" \/><\/p>\n<p>In this update, we\u2019ve worked hard to help you further incentivize your staff members to book more clients and bring more business into your studio. With the new Tiered Group pay rate, you can offer your staff members a higher flat rate wage based on the number of clients that attend a service. For example, the staff member could be paid $20 for a Class with 1-5 clients, $25 for a class with 6-10 clients, and $30 for a Class with 11-15 clients.<\/p>\n<p>To learn more about this new feature, see <a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/knowledge-base\/pay-rates\/\" rel=\"noopener\">Pay rates<\/a>.<\/p>\n<h2>New client retention by staff report<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6892\" src=\"\/knowledge-sharing\/wp-content\/uploads\/2018\/09\/retentionreport.png\" alt=\"\" width=\"1090\" height=\"640\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/retentionreport.png 1090w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/retentionreport-300x176.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/retentionreport-768x451.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/retentionreport-1024x601.png 1024w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/retentionreport-920x540.png 920w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/retentionreport-600x352.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/retentionreport-320x188.png 320w\" sizes=\"auto, (max-width: 1090px) 100vw, 1090px\" \/><\/p>\n<p>Along with your activity log, you\u2019ll see much more of what your staff members are doing while on the clock with the new Staff Retention Report. In this report, you\u2019ll see whether or not clients are satisfied with your staff members and which ones are retaining clients the best. Then you can learn about the methods that your most effective staff members use and teach those methods to the rest of your staff.<\/p>\n<p>To learn more about this new feature, see\u00a0<a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/knowledge-base\/client-retention-by-staff-report\/\" rel=\"noopener\">Client Retention by Staff Report<\/a>.<\/p>\n<h2>Age restrictions<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6893\" src=\"\/knowledge-sharing\/wp-content\/uploads\/2018\/09\/agerestriction.png\" alt=\"\" width=\"461\" height=\"333\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/agerestriction.png 461w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/agerestriction-300x217.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/agerestriction-320x231.png 320w\" sizes=\"auto, (max-width: 461px) 100vw, 461px\" \/><\/p>\n<p>You can now customize your services in a brand new way. With booking age restrictions, you can create services just for children, teens, adults, seniors, or any age range that you prefer. Now you can be sure that your clients are in the right classes, appointments, and events with the perfect activities, instructors, and prices for their age group.<\/p>\n<p>To learn more about this new feature, see <a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/knowledge-base\/fields-on-the-create-appointment-page\/\" rel=\"noopener\">Appointment Type settings<\/a>,\u00a0<a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/?post_type=ht_kb&amp;p=1240\" rel=\"noopener\">BOOK-A-SPOT\u2122 Asset settings<\/a>,\u00a0<a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/knowledge-base\/class-type-advanced-settings\/\" rel=\"noopener\">Class Type advanced settings<\/a>, and\u00a0<a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/10041272-event-settings\" rel=\"noopener\">Event advanced settings<\/a>.<\/p>\n<h2>Updated Help Center interface<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6894\" src=\"\/knowledge-sharing\/wp-content\/uploads\/2018\/09\/helpcenter.png\" alt=\"\" width=\"376\" height=\"438\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/helpcenter.png 376w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/helpcenter-258x300.png 258w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/helpcenter-320x373.png 320w\" sizes=\"auto, (max-width: 376px) 100vw, 376px\" \/><\/p>\n<p>When you need information or instructions about how to use WellnessLiving, you want to find answers as quickly as possible. That\u2019s why we\u2019ve developed a brand new interface that will display relevant Knowledge Base articles based on the page that you are viewing. The software can now identify which page you are on to generate the articles most likely to help you. With this interface, you\u2019ll be able to find helpful information without ever needing to change pages. Now, you can access our Help Center faster and easier than ever before.<\/p>\n<h2>Improvements<\/h2>\n<h2>Share memberships and passes with family members by default<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6895\" src=\"\/knowledge-sharing\/wp-content\/uploads\/2018\/09\/sharingpassesandmemberships.png\" alt=\"\" width=\"487\" height=\"284\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/sharingpassesandmemberships.png 487w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/sharingpassesandmemberships-300x175.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/sharingpassesandmemberships-320x187.png 320w\" sizes=\"auto, (max-width: 487px) 100vw, 487px\" \/><\/p>\n<p>Now you can determine whether or not certain memberships or passes are shared with family members by default. You can even determine which types of family members each membership or pass is shared with in this way. Ensure that your Purchase Options are used exactly how you want and reduce the time spent making transfers or sharing passes among family members.<\/p>\n<p>To learn more about this improvement, see\u00a0<a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/knowledge-base\/membership-advanced-settings\/\" rel=\"noopener\">Membership advanced settings<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/knowledge-base\/session-passes\/\" rel=\"noopener\">Session passes<\/a>.<\/p>\n<h2>Changes to membership cancellation<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6896\" src=\"\/knowledge-sharing\/wp-content\/uploads\/2018\/09\/membershipcancelation.png\" alt=\"\" width=\"723\" height=\"229\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/membershipcancelation.png 723w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/membershipcancelation-300x95.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/membershipcancelation-600x190.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/membershipcancelation-320x101.png 320w\" sizes=\"auto, (max-width: 723px) 100vw, 723px\" \/><\/p>\n<p>You can now choose whether or not clients can use visits that remain on memberships after cancellation. With this improvement, you can be sure that purchased visits are always distributed how you intend.<\/p>\n<p>To learn more about this improvement, see\u00a0<a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/knowledge-base\/cancelling-a-membership\/\" rel=\"noopener\">Canceling a client&#8217;s membership<\/a> and\u00a0<a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/knowledge-base\/membership-advanced-settings\/\" rel=\"noopener\">Membership advanced settings<\/a>.<\/p>\n<h2>Improved canceled Appointment filters<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6897\" src=\"\/knowledge-sharing\/wp-content\/uploads\/2018\/09\/viewcanceledappointments.png\" alt=\"\" width=\"306\" height=\"243\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/viewcanceledappointments.png 306w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/viewcanceledappointments-300x238.png 300w\" sizes=\"auto, (max-width: 306px) 100vw, 306px\" \/><\/p>\n<p>Your schedule should look the way you want, which is why we\u2019ve implemented a new improvement that allows you to show all canceled Appointments, show single canceled Appointments, or show recurring canceled Appointments on the schedule. It\u2019s up to you to choose which Appointments you will see after they are canceled or choose to see none at all.<\/p>\n<p>To learn more about this improvement, see\u00a0<a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/knowledge-base\/customizing-the-look-and-feel-of-the-schedule\/\" rel=\"noopener\">Look and Feel: Schedule settings<\/a>\u00a0and\u00a0<a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/knowledge-base\/customizing-the-schedule-individually-per-staff-member\/\" rel=\"noopener\">Customizing the schedule individually per staff member<\/a>.<\/p>\n<h2>Unavailable time on the schedule<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6898\" src=\"\/knowledge-sharing\/wp-content\/uploads\/2018\/09\/unavailabletime.png\" alt=\"\" width=\"364\" height=\"202\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/unavailabletime.png 364w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/unavailabletime-300x166.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/unavailabletime-320x178.png 320w\" sizes=\"auto, (max-width: 364px) 100vw, 364px\" \/><\/p>\n<p>Your schedule should always keep you organized at a glance. With your new Staff Availability Settings, you can now decide if unavailable time notes are shown directly on the schedule or only when that block of time is hovered over. With this improvement enabled, you can see exactly what your staff members are up to in a clean, easy-to-access way. With it disabled, you still have all the information you need, when you need it.<\/p>\n<p>To learn more about this improvement, see\u00a0<a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/knowledge-base\/customizing-the-look-and-feel-of-the-schedule\/\" rel=\"noopener\">Look and Feel: Schedule settings<\/a> and\u00a0<a href=\"https:\/\/www.wellnessliving.com\/knowledge-sharing\/knowledge-base\/setting-unavailable-time\/\" rel=\"noopener\">Setting a staff member\u2019s unavailable or vacation time<\/a>.<\/p>\n<h2>Report redesign<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6899\" src=\"\/knowledge-sharing\/wp-content\/uploads\/2018\/09\/newreports.png\" alt=\"\" width=\"818\" height=\"233\" srcset=\"https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/newreports.png 818w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/newreports-300x85.png 300w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/newreports-768x219.png 768w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/newreports-600x171.png 600w, https:\/\/www.wellnessliving.com\/blog\/wp-content\/uploads\/2018\/09\/newreports-320x91.png 320w\" sizes=\"auto, (max-width: 818px) 100vw, 818px\" \/><\/p>\n<p>Your reports have received a visual overhaul which will give you a deeper and better view of your business, along with simplified access to the tools that you need. You can even customize the columns, information, level of detail, dates, and selectable options for every single report that you view. With this new cleaner appearance, you\u2019ll get a quicker analysis whenever you need it.<\/p>\n<p>To learn more about this improvement, see <a href=\"https:\/\/help.wellnessliving.com\/en\/articles\/10542322-view-or-customize-a-report\" rel=\"noopener\">Viewing a report<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sweater weather is on its way, so grab a tea and cosy up to WellnessLiving\u2019s latest update. In this month\u2019s update, you\u2019ll notice we\u2019ve put a special focus on making our interface even easier to use to give you the most efficient day-to-day processes in every part of our software. [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":6922,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"disable_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[85],"tags":[],"class_list":["post-6887","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-release-notes"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v26.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>September 2018 Release Notes - WellnessLiving<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wellnessliving.com\/blog\/september-2018-release-notes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"September 2018 Release Notes\" \/>\n<meta property=\"og:description\" content=\"Sweater weather is on its way, so grab a tea and cosy up to WellnessLiving\u2019s latest update. In this month\u2019s update, you\u2019ll notice we\u2019ve put a special focus on making our interface even easier to use to give you the most efficient day-to-day processes in every part of our software. 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In this month\u2019s update, you\u2019ll notice we\u2019ve put a special focus on making our interface even easier to use to give you the most efficient day-to-day processes in every part of our software. 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