Key Takeaways <\/h4>\n\n\n\n\n- The studio experienced slow support and communication issues with Mindbody before switching. <\/li>\n\n\n\n
- Switching to WellnessLiving gave the team faster support and clearer guidance. <\/li>\n\n\n\n
- The new software helped streamline operations and reduce daily administrative tasks.<\/li>\n<\/ul>\n\n\n\n
Meet Andrea Grigsby<\/h2>\n\n\n\n
A decade ago, chronic pain sent Andrea Grigsby on an unexpected journey to becoming a successful business owner. After an acquaintance suggested that Andrea seek out massage therapy, she fell in love with the practice and soon returned to school and obtained her national certification in massage therapy and her state license. \u201cI thought it was <\/span>a great way to support my family and do something I really cared about,\u201d she told us. <\/span><\/p>\n\n\n\nFor nearly eight years, Andrea practiced her business on a small scale, working part-time until 2015. \u201cMy daughter had some medical issues, which required me to be more flexible, and my other job wasn\u2019t able to offer that flexibility for me. So, I thought, if I\u2019m ever going to do it, this is it.<\/span> I just put my eyes on making this my full-time job, and showed up every day.\u201d<\/span><\/p>\n\n\n\n![\"Andrea](\"\/knowledge-sharing\/wp-content\/uploads\/2019\/01\/medium_Andrea_Bio_May_2018_Lea-1.jpg\")
Andrea Grigsby, of One Massage At A Time, describes her transition from MindBody to WellnessLiving.<\/figcaption><\/figure>\n\n\n\nDetermined, Andrea began to fill her calendar and develop her skills. Having suffered chronic pain herself, Andrea knew just what her clients were looking for. Within a year and a half, her calendar was so full that she had to expand. \u201c<\/span>I started the dream around the spring of 2016. I got an accountant and started a process of building a business.\u201d Finally, <\/span>One Massage at a Time<\/span><\/a> opened its doors for the first time.<\/span><\/p>\n\n\n\nWhy MindBody Fell Short for One Massage At A Time<\/h2>\n\n\n\n
Having worked as an IT analyst in the past and understanding how software can contribute to the success of a business, Andrea did not hesitate to find a business management software right off the bat. Armed with <\/span>years of knowledge and experience, Andrea took her first steps into the world of massage therapy and scheduling software. \u201cI started researching everything; at one time, I had four different subscriptions and was only using one because I needed something that\u2019s very powerful that could start off small. But if I grew and had more therapists and other locations, I need a software that would be able to handle [that].\u201d<\/span><\/p>\n\n\n\nEventually, she found what seemed to be her best choice. \u201c<\/span>I wasn\u2019t convinced MindBody was the right one for me, but in the summer of 2016, I started because they advertised that it could do all of the things I was looking for.\u201d<\/span><\/p>\n\n\n\nBut, as many other business owners soon discovered, using MindBody means paying additional fees to third-party software providers. \u201cBefore I knew it, I had <\/span>four more forms and four more bills. The worst part was that I literally had different dashboards that I had to use in order to see any of my information. It felt so clunky. It has no continuity. If you wanted to do one task, you had to learn how to do it in four different places.\u201d<\/span><\/p>\n\n\n\n\n\u201cMy opinion was not significant enough. They wouldn\u2019t own up to it. As far as I\u2019m concerned, the company is bad. I have nothing but bad things to say.\u201d<\/p>\n<\/blockquote>\n\n\n\n
Endless Frustration<\/h2>\n\n\n\n
Her frustrations didn\u2019t end there. After committing to MindBody, Andrea wasn\u2019t about to give up after just one issue. \u201cI\u2019ve already made the investment, I\u2019ve already put the money down, and there\u2019s no way out. I was thinking I made a mistake, but I gotta make the best of it. Maybe it\u2019ll be better once it\u2019s all set up and running. <\/span>I told myself all of these excuses about why it would be OK for six months.\u201d<\/span><\/p>\n\n\n\nAnd soon, she had to contact customer support to ask for help with the program. When the agent couldn\u2019t provide a solution for her problem, Andrea delved into the software herself. Although she had only recently begun to work with it, she was able to find a serviceable solution to her own problem. \u201cAnd I was just like, \u2018<\/span>Oh my gosh, I am with the wrong company.\u2019 I was just furious that this was this man\u2019s job, and I, in a matter of minutes, figured out a workaround to my process with his module.\u201d<\/span><\/p>\n\n\n\nAfter <\/span>months of errors, hundreds of hours, and thousands of dollars, enough was enough for Andrea. Having never gone fully live with the program, she requested some sort of recognition of the broken promises from upper management, but her complaints were ignored. \u201cMy opinion was not significant enough. They wouldn\u2019t own up to it. As far as I\u2019m concerned, the company is bad. I have nothing but bad things to say.\u201d<\/span><\/p>\n\n\n\nChoosing WellnessLiving for Flexibility, Honesty, and Long-Term Growth<\/h2>\n\n\n\n
With no other software system to turn to, Andrea set out on her own, trusting that <\/span>there had to be another choice out there. Luckily, an affinity for Google and a penchant for good timing led Andrea to WellnessLiving. \u201cI left in December and found WellnessLiving in July. One night, I was searching on Google and wondered if they\u2019d have anything. I just put in something about Google and appointment scheduling software, and there was some sort of press release that <\/span>WellnessLiving software had partnered with Reserve with Google<\/span><\/a>. I went to your site, started looking around, and I thought, \u201cNo. Nah, it doesn\u2019t! Where has this been? How haven\u2019t I found it before?\u201d I read everything I could, and then I sent an email to WellnessLiving.<\/span><\/p>\n\n\n\n![\"A](\"\/knowledge-sharing\/wp-content\/uploads\/2019\/01\/1Massage-1-of-1.jpg\")
With WellnessLiving, Andrea had finally found the software solution for One Massage At A Time.<\/figcaption><\/figure>\n\n\n\nComing Home<\/h2>\n\n\n\n
Finally, Andrea had found everything she was looking for since 2015, and more. \u201cThere was one thing that you guys don\u2019t have yet that was fairly high priority to me, and your team was super honest and said, \u2018I\u2019m not certain we\u2019ll have it as soon as you would want it and I don\u2019t want to promise you something that I can\u2019t give you. This seems super important to you, so I\u2019m not sure we\u2019re a good fit. Why don\u2019t you think about it and let me know?\u2019 We hung up and there was no pressure. He just left the door open. And <\/span>this quality of transparency and concern is actually more important to me. It only got better from there.\u201d<\/span><\/p>\n\n\n\n\n\u201cIf you\u2019re going to switch, now\u2019s the time.”<\/p>\n<\/blockquote>\n\n\n\n
After falling in love with the software, Andrea realized that the thousands of hours and hundreds of dollars she had invested in MindBody had essentially been a waste. She has this to say to other business owners who are frustrated and looking for a new solution: \u201c<\/span>If you\u2019re going to switch, now\u2019s the time. Every second that you know about WellnessLiving and don\u2019t make the switch, you waste your own time and efforts. Don\u2019t wait! If you want to grow, it wouldn\u2019t make sense to keep investing in something that isn\u2019t doing what you want it to do. <\/span>I don\u2019t want anyone else to go through what I did.\u201d<\/span><\/p>\n\n\n\nAndrea and One Massage at a Time brought WellnessLiving to their clients live on January 1, 2018. Watch out for an update in the future on how they\u2019ve grown since working with us.<\/span><\/p>\n\n\n\nHow can WellnessLiving help your studio thrive? <\/h2>\n\n\n\n
If you would like to talk to a WellnessLiving representative about how we can help your business grow, contact us today at 1 (888) 668-7728, or book a free demo of the platform today!<\/strong><\/a><\/span><\/p>\n\n\n\n\u2753 Switching from Mindbody to WellnessLiving: FAQs \u2753<\/h2>\n\n\n\nWhy do many massage businesses feel frustrated with Mindbody before switching?<\/strong> Many owners find that workflows become overly complex as their business grows. Manual tasks, limited automation, and hidden fees can slow operations and frustrate staff. When software becomes an obstacle rather than a support system, daily tasks feel harder than they should.<\/p> <\/div>
How can switching to a new platform improve daily operations for a massage business?<\/strong> A well-chosen platform streamlines scheduling, billing, and client communication. Automation reduces repetitive tasks and keeps data centralized. Staff spend less time on admin work, which frees them to focus on client care. Smoother operations improve both staff confidence and client experience.<\/p> <\/div>
Is migrating client and business data from Mindbody difficult during a software switch?<\/strong> Data migration can be smooth with proper planning and support. A strong onboarding team helps extract schedules, client history, and billing records. Good providers guide you step by step so little is lost, and staff are trained on the new workflows quickly.<\/p> <\/div>
What should massage business owners look for when choosing an alternative to Mindbody?<\/strong> Look for features that match your needs, such as automated billing<\/a>, real-time reporting<\/a>, integrated marketing<\/a>, and reliable support<\/a>. Ease of use and clear pricing also matter. A system that scales with your business helps avoid future frustrations as you expand.<\/p> <\/div>
Meet Andrea Grigsby<\/h2>\n\n\n\n
A decade ago, chronic pain sent Andrea Grigsby on an unexpected journey to becoming a successful business owner. After an acquaintance suggested that Andrea seek out massage therapy, she fell in love with the practice and soon returned to school and obtained her national certification in massage therapy and her state license. \u201cI thought it was <\/span>a great way to support my family and do something I really cared about,\u201d she told us. <\/span><\/p>\n\n\n\n For nearly eight years, Andrea practiced her business on a small scale, working part-time until 2015. \u201cMy daughter had some medical issues, which required me to be more flexible, and my other job wasn\u2019t able to offer that flexibility for me. So, I thought, if I\u2019m ever going to do it, this is it.<\/span> I just put my eyes on making this my full-time job, and showed up every day.\u201d<\/span><\/p>\n\n\n\n Determined, Andrea began to fill her calendar and develop her skills. Having suffered chronic pain herself, Andrea knew just what her clients were looking for. Within a year and a half, her calendar was so full that she had to expand. \u201c<\/span>I started the dream around the spring of 2016. I got an accountant and started a process of building a business.\u201d Finally, <\/span>One Massage at a Time<\/span><\/a> opened its doors for the first time.<\/span><\/p>\n\n\n\n Having worked as an IT analyst in the past and understanding how software can contribute to the success of a business, Andrea did not hesitate to find a business management software right off the bat. Armed with <\/span>years of knowledge and experience, Andrea took her first steps into the world of massage therapy and scheduling software. \u201cI started researching everything; at one time, I had four different subscriptions and was only using one because I needed something that\u2019s very powerful that could start off small. But if I grew and had more therapists and other locations, I need a software that would be able to handle [that].\u201d<\/span><\/p>\n\n\n\n Eventually, she found what seemed to be her best choice. \u201c<\/span>I wasn\u2019t convinced MindBody was the right one for me, but in the summer of 2016, I started because they advertised that it could do all of the things I was looking for.\u201d<\/span><\/p>\n\n\n\n But, as many other business owners soon discovered, using MindBody means paying additional fees to third-party software providers. \u201cBefore I knew it, I had <\/span>four more forms and four more bills. The worst part was that I literally had different dashboards that I had to use in order to see any of my information. It felt so clunky. It has no continuity. If you wanted to do one task, you had to learn how to do it in four different places.\u201d<\/span><\/p>\n\n\n\n \u201cMy opinion was not significant enough. They wouldn\u2019t own up to it. As far as I\u2019m concerned, the company is bad. I have nothing but bad things to say.\u201d<\/p>\n<\/blockquote>\n\n\n\n Her frustrations didn\u2019t end there. After committing to MindBody, Andrea wasn\u2019t about to give up after just one issue. \u201cI\u2019ve already made the investment, I\u2019ve already put the money down, and there\u2019s no way out. I was thinking I made a mistake, but I gotta make the best of it. Maybe it\u2019ll be better once it\u2019s all set up and running. <\/span>I told myself all of these excuses about why it would be OK for six months.\u201d<\/span><\/p>\n\n\n\n And soon, she had to contact customer support to ask for help with the program. When the agent couldn\u2019t provide a solution for her problem, Andrea delved into the software herself. Although she had only recently begun to work with it, she was able to find a serviceable solution to her own problem. \u201cAnd I was just like, \u2018<\/span>Oh my gosh, I am with the wrong company.\u2019 I was just furious that this was this man\u2019s job, and I, in a matter of minutes, figured out a workaround to my process with his module.\u201d<\/span><\/p>\n\n\n\n After <\/span>months of errors, hundreds of hours, and thousands of dollars, enough was enough for Andrea. Having never gone fully live with the program, she requested some sort of recognition of the broken promises from upper management, but her complaints were ignored. \u201cMy opinion was not significant enough. They wouldn\u2019t own up to it. As far as I\u2019m concerned, the company is bad. I have nothing but bad things to say.\u201d<\/span><\/p>\n\n\n\n With no other software system to turn to, Andrea set out on her own, trusting that <\/span>there had to be another choice out there. Luckily, an affinity for Google and a penchant for good timing led Andrea to WellnessLiving. \u201cI left in December and found WellnessLiving in July. One night, I was searching on Google and wondered if they\u2019d have anything. I just put in something about Google and appointment scheduling software, and there was some sort of press release that <\/span>WellnessLiving software had partnered with Reserve with Google<\/span><\/a>. I went to your site, started looking around, and I thought, \u201cNo. Nah, it doesn\u2019t! Where has this been? How haven\u2019t I found it before?\u201d I read everything I could, and then I sent an email to WellnessLiving.<\/span><\/p>\n\n\n\n Finally, Andrea had found everything she was looking for since 2015, and more. \u201cThere was one thing that you guys don\u2019t have yet that was fairly high priority to me, and your team was super honest and said, \u2018I\u2019m not certain we\u2019ll have it as soon as you would want it and I don\u2019t want to promise you something that I can\u2019t give you. This seems super important to you, so I\u2019m not sure we\u2019re a good fit. Why don\u2019t you think about it and let me know?\u2019 We hung up and there was no pressure. He just left the door open. And <\/span>this quality of transparency and concern is actually more important to me. It only got better from there.\u201d<\/span><\/p>\n\n\n\n \u201cIf you\u2019re going to switch, now\u2019s the time.”<\/p>\n<\/blockquote>\n\n\n\n After falling in love with the software, Andrea realized that the thousands of hours and hundreds of dollars she had invested in MindBody had essentially been a waste. She has this to say to other business owners who are frustrated and looking for a new solution: \u201c<\/span>If you\u2019re going to switch, now\u2019s the time. Every second that you know about WellnessLiving and don\u2019t make the switch, you waste your own time and efforts. Don\u2019t wait! If you want to grow, it wouldn\u2019t make sense to keep investing in something that isn\u2019t doing what you want it to do. <\/span>I don\u2019t want anyone else to go through what I did.\u201d<\/span><\/p>\n\n\n\n Andrea and One Massage at a Time brought WellnessLiving to their clients live on January 1, 2018. Watch out for an update in the future on how they\u2019ve grown since working with us.<\/span><\/p>\n\n\n\n If you would like to talk to a WellnessLiving representative about how we can help your business grow, contact us today at 1 (888) 668-7728, or book a free demo of the platform today!<\/strong><\/a><\/span><\/p>\n\n\n\n Many owners find that workflows become overly complex as their business grows. Manual tasks, limited automation, and hidden fees can slow operations and frustrate staff. When software becomes an obstacle rather than a support system, daily tasks feel harder than they should.<\/p> <\/div> A well-chosen platform streamlines scheduling, billing, and client communication. Automation reduces repetitive tasks and keeps data centralized. Staff spend less time on admin work, which frees them to focus on client care. Smoother operations improve both staff confidence and client experience.<\/p> <\/div> Data migration can be smooth with proper planning and support. A strong onboarding team helps extract schedules, client history, and billing records. Good providers guide you step by step so little is lost, and staff are trained on the new workflows quickly.<\/p> <\/div> Look for features that match your needs, such as automated billing<\/a>, real-time reporting<\/a>, integrated marketing<\/a>, and reliable support<\/a>. Ease of use and clear pricing also matter. A system that scales with your business helps avoid future frustrations as you expand.<\/p> <\/div> Why MindBody Fell Short for One Massage At A Time<\/h2>\n\n\n\n
\n
Endless Frustration<\/h2>\n\n\n\n
Choosing WellnessLiving for Flexibility, Honesty, and Long-Term Growth<\/h2>\n\n\n\n
Coming Home<\/h2>\n\n\n\n
\n
How can WellnessLiving help your studio thrive? <\/h2>\n\n\n\n
\u2753 Switching from Mindbody to WellnessLiving: FAQs \u2753<\/h2>\n\n\n\n