FAQs How do memberships work? Memberships renew monthly on the same billing date and continue until canceled with proper notice. Do my credits roll over? Grounded: no rollover Lifted: 1 credit rolls over for 30 days Shifted: 2 credits roll over for 30 days *Unused credits expire each billing cycle. How do I pause my membership? Memberships may be paused for a minimum of 2 weeks and up to 3 months.The first pause per calendar year is complimentary. Additional pauses are $25.Pause requests must be submitted at least 14 days in advance. Credits do not accrue while a membership is paused. 👉 Pause Form How do I cancel my membership? Cancellations must be submitted in the Shift app:More → Purchases → Cancel Membership Memberships require 30 days’ notice, and one final billing cycle will apply before termination. Memberships must be active to cancel and cannot be canceled while on pause. All unpaid balances must be resolved before cancellation is finalized. Can I downgrade instead of canceling? Yes. Membership tiers can be adjusted prior to your next billing date by reaching out to us. What is your class cancellation policy? Group classes must be canceled at least 12 hours in advance. Late cancellations result in forfeiture of the credit. Cancellations must be completed through the app or official studio channels. Messages sent via personal text or social media do not count as cancellation requests. What happens if I no-show? No-shows forfeit the credit and incur a $20 no-show fee. How does the waitlist work? You may be added from the waitlist up to 2 hours before class.If added and not attended, standard late-cancel or no-show policies apply. Why can’t I book a class? This usually means your billing cycle has ended, you’ve used all available credits, or there is an outstanding balance.You can check your billing date, remaining credits, and rollover in the Shift app. Can I share my membership or credits? No. Memberships and credits are non-transferable. Still have questions? Email us at heyyo@shiftbodyshop.com or grab us in the studio — we’re always happy to help.

Personal Pilates Sessions Sometimes a little more one-on-one attention is exactly what helps everything click. Our personal Pilates sessions are designed to help you feel more confident, supported, and connected in your body. Whether you’re working toward a goal, navigating an injury, returning after time away, or wanting to go deeper in your practice, this is your space to focus on you. Perfect if you want:• More personalized guidance• Support for injuries, pregnancy, or postpartum• Confidence on the equipment• A better understanding of your body• A stronger, more intentional practice Come solo, bring a friend, or build a small group. New to personal sessions? Start with a consult so we can learn more about your body, goals, and what kind of support would feel best. New client private special: Ask about our discounted 3-session intro package, designed to help you get started with more consistency and support. Fill out the form below for more informatio: APPOINMENT REQUEST FORM

Your body. Your points. Your rewards. Earn points every time you move with us, connect with the Shift community, and share the love. Redeem your points for free classes, exclusive discounts, and special perks, from mat packs to private sessions and more. You can view your points, see ways to earn more, and redeem rewards right in the Shift app, it’s all in one place and easy to use. Start earning today just by showing up, tagging us, bringing friends, and celebrating milestones!