Close popup
For users    For business owners
Business Terms and Conditions
1. Accepting the agreement
By clicking the EXECUTE CONTRACT button displayed as a part of the online registration process, you are indicating that you expressly accept the following terms and conditions in this legal agreement (the Agreement) between you and any organization you represent (collectively, you or the Customer) and WellnessLiving, Inc. (WellnessLiving) governing your use of WellnessLiving's online service and any related software you may install on your computer (the Service). If you are entering into this Agreement, you represent that you are authorized to accept the terms of this Agreement on behalf of yourself or the organization you represent. If you do not have such authority, or if you do not agree with the terms and conditions of this Agreement, you must not click on the I AGREE button and must close the Electronic Contract, and may not use the Service.

2. License grant & restrictions
WellnessLiving hereby grants the Customer, during the terms of this Agreement, the non-exclusive, non-transferable, worldwide right to use the Service, solely for the Customer's own internal business purposes, subject to the terms and conditions of this Agreement. All rights not expressly granted to the Customer are reserved by WellnessLiving and its third party licensors or suppliers (collectively, the Licensors).

The Customer shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or the content provided by or on behalf of WellnessLiving through the Service (the content) in any way; (ii) modify or make derivative works based upon the Service or the Content; (iii) create Internet links to the Service or frame or mirror any Content on any other server or wireless or Internet-based device; or (iv) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, or (c) copy any ideas, features, functions or graphics of the Service. Customer agrees that WellnessLiving may publish, modify and amend any and all content appearing within WellnessLiving.com and all other internet domains or content feeds owned, managed, or controlled by WellnessLiving, including content consisting of promotions, advertisements and listings for non-competing local businesses, or products and services offered by WellnessLiving.

3. Ownership of intellectual property rights and Customer Data
The parties acknowledge and agree that, subject to the license grants contained in this Agreement, Licensor, retains all right, title and interest, including all related intellectual property rights, in and to the WellnessLiving technology, the Content and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations (collectively, Feedback) or other information provided by the Customer or any other party relating to the Service. Customer retains all right, title and interest to any and all patient or customer data including consumer review data captured by the WellnessLiving system (Customer Data) provided to WellnessLiving, subject to WellnessLiving's right to use such Customer Data to provide the Service to Customer. This Agreement is not a sale and does not convey any rights of ownership in or related to the WellnessLiving Service, WellnessLiving technology, WellnessLiving Content, or WellnessLiving intellectual property to the Customer except for the limited licenses granted to the Customer under this Agreement. Any and all software, algorithms, applications, source codes, structures, sequences, routines, sub-routines and related programming, engineering or technological matter developed or created by WellnessLiving or its Licensors (and all copyrights, patents, trademarks and other proprietary rights related thereto) shall remain the sole, exclusive and perpetual property of WellnessLiving or its Licensors.

The trademarks, trade names, service names or logos associated with the Service (collectively, the Marks) are trademarks of WellnessLiving or its Licensors, and no right or license is granted to use them. Customer hereby acknowledges WellnessLiving or its Licensors' perpetual and exclusive ownership of and title to the Marks and the goodwill attaching thereto. Customer agrees not to use or attempt to register any Mark that is confusingly or deceptively similar to the Marks.

4. Customer responsibility and passwords
You are responsible for all activity occurring under your User accounts and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with your use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data. You also will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify WellnessLiving immediately of any unauthorized use of your account or any other breach of security. WellnessLiving will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. Customer warrants and represents that: (i) the content to be transmitted by or on behalf of Customer does not constitute SPAM; (ii) the content to be transmitted by or on behalf of Customer is not illegal, threatening, hateful, vulgar, obscene, libelous or defamatory and does not and will not infringe upon any trademark, patent, copyright, trade secret or other proprietary, publicity or privacy right of any third party; and (iii) Customer has complied and will comply with all applicable laws respecting its execution and performance of this Agreement.

5. Client data and account information
WellnessLiving does not own any Customer Data, information or material that you submit to the Service in the course of using the Service. Except in accordance with Section 19 of this Agreement or as required by law, Customer Data will not be disclosed, sold, assigned, licensed or otherwise disposed of by WellnessLiving to any third party. You, not WellnessLiving, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Data, and, except as provided in Section 19 of this Agreement or as required by law, WellnessLiving shall not be responsible or liable for the deletion, correction, destruction, damage, loss or failure to store any Customer Data, or for the improper or erroneous upload or extraction of any Customer Data. WellnessLiving reserves the right to withhold, remove and/or discard Customer Data without notice for any breach, including, without limitation, your non-payment. Upon termination for cause, your right to access or use Customer Data immediately ceases, and, except as set forth in Section 16 below, WellnessLiving shall have no obligation to maintain or forward any Customer Data.

6. Limited liability
IN NO EVENT SHALL WELLNESSLIVING, ITS SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, LICENSORS, PARTNERS OR AFFILIATES BE LIABLE FOR: (I) ANY INDIRECT, INCIDENTAL, UNFORESEEABLE, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES; (II) ANY DAMAGES FOR LOSS OF PROFITS, LOSS OF EARNINGS OR LOSS OF BUSINESS OPPORTUNITIES, EVEN IF WELLNESSLIVING HAS BEEN ADVISED OR WARNED BY CUSTOMER OF THE POSSIBILITY OF SUCH DAMAGES; (III) COSTS OF PROCUREMENT OR SUBSTITUTE GOODS OR SERVICES; (IV) LOSS OF DATA OR OTHER CUSTOMER CONTENT RESULTING FROM DELAYS, NON-DELIVERIES, MISDELIVERIES, SECURITY BREACHES TO, SERVICE INTERRUPTIONS TO, OR ERRORS OR OMISSIONS RESPECTING THE SERVICE OR THE OPERATION OF WELLNESSLIVING OR ITS LICENSORS' NETWORKS; OR (V) LOSSES OR LIABILITIES DUE IN WHOLE OR IN PART TO INADVERTENT, PREMATURE OR UNAUTHORIZED RELEASE OR DISCLOSURE OF INFORMATION BY CUSTOMER VIA WELLNESSLIVING OR ITS LICENSORS' NETWORKS. THE TOTAL CUMULATIVE LIABILITY OF WELLNESSLIVING TOGETHER WITH ITS SUBSIDIARIES, OFFICES, DIRECTORS, EMPLOYEES, LICENSORS, PARTNERS AND AFFILIATES TO CUSTOMER OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE IS LIMITED TO THE AMOUNT OF FEES CUSTOMER PAYS TO WELLNESSLIVING IN THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO LIABILITY. The foregoing limitations will apply even if WellnessLiving has been notified of the possibility of such damages and notwithstanding the failure of the essential purpose of any limited remedy. No action or claim relating to this Agreement shall be made against WellnessLiving or its Licensors, subsidiaries, officers, directors, employees, partners or affiliates by Customer or on Customer's behalf more than 12 months after the event giving rise to such action or claim.

7. Indemnity
You agree to indemnify and hold WellnessLiving (including its parent, subsidiaries, affiliates, officers, directors, agents, and employees, contractors, sub-contractors, Licensors, partners and affiliates) harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your breach or alleged breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party (including without limitation any negligent, willful, tortious or illegal conduct by you affecting a third party).

8. Term
This Agreement will be in force for a term of 12 months beginning on the Subscription Start Date. This Agreement will AUTOMATICALLY RENEW each year for 12-month periods on the anniversary of the Subscription Start Date (Renewal Date). If you choose not to renew, you must notify WellnessLiving in writing at least 30 days prior to the Renewal Date, in which case, you will continue to have access to the WellnessLiving service and be billed until the end of the then current term.

9. Termination
Any breach of your payment obligations or unauthorized use of the WellnessLiving Technology, Content or Service, or Breach of the Public Review Policy (defined below) will be deemed a material breach of this Agreement. WellnessLiving, in its sole discretion, may terminate your password, account or use of the Service if you breach or otherwise fail to comply with this Agreement. In addition to any other rights granted to WellnessLiving herein, WellnessLiving reserves the right to suspend or terminate this Agreement and your access to the Service if your account becomes delinquent, if you violate the WellnessLiving Public Review and Comment Policy, the WellnessLiving Terms of Use, or otherwise engage in fraudulent or unlawful activities. In addition, WellnessLiving may terminate a free account at any time in its sole discretion. You agree and acknowledge that WellnessLiving has no obligation to retain the Customer Data, and may delete such Customer Data, if you have materially breached this Agreement, including but not limited to failure to pay Service Fees, and such breach has not been cured within 15 days of notice of such breach. In addition, WellnessLiving may terminate this Agreement in the event that you request a refund pursuant to Section 11 in three consecutive months. WellnessLiving will have no liability for any suspension or termination of your account in accordance with this paragraph.

10. Billing & pricing
WellnessLiving charges and collects in advance for use of the Service. No refunds will be available for fees you have paid unless you were billed in error. WellnessLiving will automatically renew and bill your credit card or issue an invoice to you every month for monthly licenses and fees. The renewal charge will be equal to the then-current license fee in effect at the time of renewal. These fees are subject to change from time to time, at any time, without notice.

Fees for other services will be charged on an as-quoted basis, including but not limited to:

10.1 Taxes.
Unless otherwise stated, Our fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including but not limited to value-added, sales, use or withholding taxes, assessable by any local, state, provincial, federal or foreign jurisdiction (collectively, Taxes). You are responsible for paying all Taxes associated with your purchases or use of WellnessLiving. If WellnessLiving has the legal obligation to pay or collect Taxes for which you are responsible under this paragraph, the appropriate amount shall be invoiced to and paid by you, unless You provide WellnessLiving with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, WellnessLiving is solely responsible for taxes assessable against it based on its income, property and employees.

10.2 SMS Text Messages.
WellnessLiving is capable of sending SMS text messages to your customers and provides you with 1000 (Professional Edition) and 3000 (Enterprise Edition) SMS text messages per month. You will be subject to the service fees per additional SMS Text Message sent beyond those that are included with your edition.

10.3 Credit card authorization
By submitting your credit/debit card (Bank Card) data to WellnessLiving, you authorize WellnessLiving in its complete discretion to submit a financial transaction(s) to your issuing bank for settlement. You agree that once WellnessLiving has approved or declined your transaction, WellnessLiving has fully performed under the terms of this Agreement. You agree to contact WellnessLiving in the event that you desire to cancel any recurring charge, prior to the next billing cycle. Should you fail to contact WellnessLiving, you agree to indemnify and hold WellnessLiving harmless from any losses or damages that you suffer as a result of a recurring charge. WellnessLiving may be contacted at: billing@WellnessLiving.com. If you think that there is an error on your account, including an incorrect amount or unauthorized transaction, you agree to contact WellnessLiving prior to the next billing cycle. Upon proper notification, WellnessLiving, in its sole discretion may issue a credit to your Bank Card.

11. Representations & warranties
Each party represents and warrants that it has the power and authority to enter into this Agreement. WellnessLiving represents and warrants that it will provide the Service in a manner consistent with generally accepted industry standards. Customer represents and warrants that Customer has not falsely identified itself or its corporate entity nor provided any false information to gain access to the Service and that all Bank Card and other billing information that Customer has provided is correct. THE SERVICE IS PROVIDED AS IS AND AS AVAILABLE. EXCEPT AS EXPLICITLY SET FORTH ABOVE, WELLNESSLIVING IS NOT PROVIDING ANY WARRANTIES AND REPRESENTATIONS REGARDING THE SERVICE, CONTENT OR TECHNOLOGY, AND WELLNESSLIVING AND ITS LICENSORS, DISTRIBUTORS, PARTNERS AND AFFILIATES (COLLECTIVELY, THE AFFILIATES) DISCLAIM ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND WITH REGARD TO THE SERVICE, CONTENT AND TECHNOLOGY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, FREEDOM FROM VIRUSES OR OTHER HARMFUL CODE, OR FITNESS FOR ANY PARTICULAR PURPOSE. FURTHER, WELLNESSLIVING AND THE AFFILIATES WILL NOT BE LIABLE FOR ANY DELAY, DIFFICULTY IN USE, INACCURACY OF INFORMATION, COMPUTER VIRUSES, MALICIOUS CODE OR OTHER DEFECT IN THE SERVICE, OR FOR ANY OTHER PROBLEMS EXPERIENCED BY THE CUSTOMER DUE TO CAUSES BEYOND WELLNESSLIVING'S OR THE AFFILIATES CONTROL.

12. Email compliance
WellnessLiving has worked to achieve email compliance. You agree to comply with all elements of CAN-SPAM and safe sender email practices. This includes but not limited to including unsubscribe links, your full contact information in all correspondence, and not releasing private and/or confidential information. You may only use email services for those customers with which you have an existing business relationship and which have indicated that they accept correspondence from you. You may not attempt to spoof sender domains, send spam or other offending email practices including those covered in Section 4 of this agreement. Because of carrier technologies, WellnessLiving makes no expressed or implied warranty of individual message receipt. WellnessLiving is not liable for any issues that arise associated with the content that you provide or unforeseen liabilities of it being delivered.

13. Text message compliance
WellnessLiving automates text message communications, but you are responsible for ensuring that the recipients of those communications have provided prior express written consent to receive them. The prior express written consent must identify that you may be sending text messages related to your goods and services using automated technology and that your customer affirmatively agrees to receive such messages. The prior express consent must include your customers' written or electronic acceptance. Specifically, by entering a cell phone number into your management system or the WellnessLiving system and not opting such cell phone out of the WellnessLiving text message feature, you are directing WellnessLiving to automatically send text message reminders and other communications to such cell phone and certifying that the user of such cell phone consents to the receipt of those messages. You are responsible for all liability for any failure to receive consent or failure to opt users out of the text message feature. Additionally, you may not attempt to spoof sender domains, send spam or other offending text message practices including those covered in Section 4 of this Agreement. WellnessLiving makes no expressed or implied warranty of individual message receipt. Standard text message rates apply for all text message services. WellnessLiving is not liable for any issues that arise associated with the content that you provide or unforeseen liabilities of it being delivered.

For Canada based businesses:

WellnessLiving has worked to achieve carrier certification for your text message delivery. To maintain this certification, you agree to adopt the double opt-in process comprising of 1) you may only use text message services for those customers with which you have an existing business relationship and which have indicated that they accept correspondence from you and 2) the customers must reply to an opt-in message from their handset. For reliable delivery, you must adhere to message limitations including length and delivery. You may not attempt to spoof sender domains, send spam or other offending text message practices including those covered in Section 4 of this Agreement. Because of carrier technologies, WellnessLiving makes no expressed or implied warranty of individual message receipt. Standard text message rates apply for all text message services. WellnessLiving uses "short code" technology to engage in 2-way sms communication with consumers and does not guarantee delivery to all mobile carriers if short code technology is not accepted. WellnessLiving is not liable for any issues that arise associated with the content that you provide or unforeseen liabilities of it being delivered.

14. Listing services; WellnessLiving Directory
WellnessLiving may offer a complimentary listing service (the "Listing Service") under which your business information and customer reviews (collectively, the "Business Information") are submitted to search engines, indexes and web sites, as well as to the WellnessLiving service referred to as the "WellnessLiving Directory." You agree to participate in the Listing Service, and allow WellnessLiving to make this data available and provide registration services to the Intuit Local and third party sites. It is up to third party sites to accept the submissions, and WellnessLiving makes no warranty as to such sites' willingness to do so. For so long as Customer continues to subscribe to the Service, WellnessLiving will make a good faith attempt to ensure accuracy and confidentiality of the information we provide to third party sites under the Listing Service. We have no control of third party web sites or resources that are provided by companies or persons other than that of WellnessLiving. Additional tools may be available from the third parties to provide additional updates to your information, but if you use such services, WellnessLiving is not liable for any claim arising out of the combination of such services with the information provided by the Listing Service. In addition to the terms set forth in this agreement, you agree to abide by the terms set forth in our Public Review Policy, as the same may be amended from time to time by WellnessLiving, the terms of which are available at www.WellnessLiving.com. WellnessLiving may terminate your participation in the Listing Service, or this Agreement, at any time in the event that WellnessLiving determines that you are not in compliance with the Public Review Policy. Upon termination of this Agreement by either party, the Business Information and any consumer reviews may remain in any data feeds provided to third parties under the Listing Service but is subject to removal at any time as determined by WellnessLiving. You may request explicit removal of the Business Information from such data feeds in writing. Upon request at any time up to 30 days following termination of this agreement, WellnessLiving will provide you with an electronic copy of your Business Information, including consumer reviews.

WellnessLiving may terminate your participation in the Listing Service, or this Agreement, at any time in the event that WellnessLiving determines that you are not in compliance with the Public Review Policy. Upon termination of this Agreement by either party, the Business Information and any consumer reviews may remain in any data feeds provided to third parties under the Listing Service but is subject to removal at any time as determined by WellnessLiving. You may request explicit removal of the Business Information from such data feeds in writing. Upon request at any time up to 30 days following termination of this agreement, WellnessLiving will provide you with an electronic copy of your Business Information, including consumer reviews.

15. Governing law; venue; waiver of class action
This Agreement will be interpreted, construed, and enforced in all respects in accordance with the laws of the Province of Ontario, without reference to its choice of law principles to the contrary. The Customer will not commence or prosecute any action, suit, proceeding or claim arising under or by reason of this Agreement other than in the Provincial Courts located in Ontario, Canada. The Customer irrevocably consents to the jurisdiction and venue of the courts identified in the preceding sentence in connection with any action, suit, proceeding, or claim arising under or by reason of this Agreement. To the extent permitted by applicable law, each party agrees that it will not bring or participate in any class action against the other party or its partners or affiliates relating to this Agreement or the Services, and each party hereby waives any rights to bring such claims.

16. Miscellaneous
If any provision of this Agreement is found to be invalid or unenforceable, then the remainder of this Agreement will have full force and effect, and the invalid provision will be modified, or partially enforced, to the maximum extent permitted to effectuate the original objective. This Agreement will bind and inure to the transferee of a party's business, and will be enforceable in the event of a change in ownership or control. This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and merges and supersedes all prior agreements, understandings, negotiations, and discussions. Neither of the parties will be bound by any conditions, definitions, warranties, understandings, or representations with respect to the subject matter hereof other than as expressly provided herein. Failure by either party to enforce any term of this Agreement will not be deemed a waiver of future enforcement of that or any other term in this Agreement or any other agreement that may be in place between the parties. The section headings contained in this Agreement are for reference purposes only and will not affect in any way the meaning or interpretation of this Agreement. This Agreement is not intended to confer any right or benefit on any third party, and no action may be commenced or prosecuted against a party by any third party claiming as a third-party beneficiary of this Agreement or any of the transactions contemplated by this Agreement. No oral explanation or oral information by either party hereto will alter the meaning or interpretation of this Agreement. No amendments or modifications will be effective unless in writing signed by authorized representatives of both parties.

17. Business associate addendum

17.1 Status of the parties.
WHEREAS, the American Recovery and Reinvestment Act ("ARRA") of 2009 (Pub. L. 111-5), pursuant to Title XIII of Division A and Title IV of Division B, called the "Health Information Technology for Economic and Clinical Health" ("HITECH") Act, provides modifications to the HIPAA Security and Privacy Rule (hereinafter, all references to the "HIPAA Security and Privacy Rule" are deemed to include all amendments to such rule contained in the HITECH Act, and the HIPAA Final Omnibus Rule of 2013, and any accompanying regulations, and any other subsequently adopted amendments or regulations), and the parties hereby acknowledge and agree that Customer is a covered entity (Covered Entity) and that WellnessLiving is a business associate of Covered Entity under the HIPAA Privacy Regulations, the HIPAA Security Regulations and the HITECH Standards, defined below.

17.2 Privacy and confidentiality.
The parties acknowledge that in carrying out its obligations under the Agreement, WellnessLiving and its subcontractors, employees, affiliates, agents, or representatives may have reason to access, use, create, maintain or transmit PHI, as defined below, for or on behalf of Covered Entity. Certain PHI may be transmitted by or maintained in electronic media as Electronic PHI. Both parties agree to comply with any applicable federal or state law governing the privacy and security of the PHI and Electronic PHI including, without limitation, the HIPAA Privacy Regulations, HIPAA Security Regulations, and the HITECH Standards, each as defined below.

17.3 Definitions.

  1. "Breach" shall mean the acquisition, access, use, or disclosure of Protected Health Information in a manner not permitted under 45 C.F.R. Part 164, Subpart E (the HIPAA Privacy Rule) which compromises the security or privacy of the Protected Health Information. "Breach" shall not include: (1) Any unintentional acquisition, access, or use of Protected Health Information by a workforce member or person acting under the authority of the Covered Entity or WellnessLiving, if such acquisition, access, or use was made in good faith and within the scope of authority and does not result in further use or disclosure in a manner not permitted under the HIPAA Privacy Rule; or (2) Any inadvertent disclosure by a person who is authorized to access Protected Health Information at the Covered Entity or WellnessLiving to another person authorized to access Protected Health Information at the Covered Entity or WellnessLiving, respectively, or organized health care arrangement in which the Covered Entity participates, and the information received as a result of such disclosure is not further used or disclosed in a manner not permitted under the HIPAA Privacy Rule; or (3) A disclosure of Protected Health Information where the Covered Entity or WellnessLiving has a good faith belief that an unauthorized person to whom the disclosure was made would not reasonably have been able to retain such information.
  2. "Electronic Protected Health Information" or "Electronic PHI" means Protected Health Information that is transmitted by or maintained in electronic media as defined in the HIPAA Security Regulations.
  3. "HIPAA" means the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191.
  4. "HIPAA Privacy Regulations" means the regulations promulgated under HIPAA by the United States Department of Health and Human Services to protect the privacy of Protected Health Information, including, but not limited to, 45 C.F.R. Part 160 and 45 C.F.R. Part 164, Subpart A and Subpart E.
  5. "HIPAA Security Regulations" means the regulations promulgated under HIPAA by the United States Department of Health and Human Services to protect the security of Electronic Protected Health Information, including, but not limited to, 45 C.F.R. Part 160 and 45 C.F.R. Part 164, Subpart A and Subpart C.
  6. "HITECH Standards" means the privacy, security and security breach notification provisions applicable to a Business Associate under Subtitle D of the Health Information Technology for Economic and Clinical Health Act (HITECH), which is Title XIII of the American Recovery and Reinvestment Act of 2009 (Public Law 111-5), and any regulations promulgated thereunder.
  7. Individually Identifiable Health Information means information that is a subset of health information, including demographic information collected from an individual, that is; (1) created or received by a health care provider, health plan, employer, or health care clearinghouse; and (2) relates to the past, present, or future physical or mental health or condition of an individual; the provision of health care to an individual; or the past, present, or future payment for the provision of health care to an individual; and (a) that identifies the individual; or (b) with respect to which there is a reasonable basis to believe the information can be used to identify the individual.
  8. Protected Health Information or PHI means Individually Identifiable Health Information transmitted or maintained in any form or medium that (i) is received by WellnessLiving from Covered Entity, (ii) WellnessLiving creates for its own purposes from Individually Identifiable Health Information that WellnessLiving received from Covered Entity, or (iii) is created, received, transmitted or maintained by WellnessLiving on behalf of Covered Entity. Protected Health Information excludes Individually Identifiable Health Information in education records covered by the Family Educational Rights and Privacy Act, as amended, 20 U.S.C. 1232g, records described at 20 U.S.C. 1232g(a)(4)(B)(iv), and employment records held by the Covered Entity in its role as employer.
  9. Security Incident means the attempted or successful unauthorized access, use, disclosure, modification, or destruction of information or interference with system operations in an information system.
  10. Any terms capitalized, but not otherwise defined, in this Addendum shall have the same meaning as those terms have under HIPAA, the HIPAA Privacy Regulations, the HIPAA Security Regulations, and the HITECH Standards.
17.4 Definitions.
  1. Use or Disclosure. WellnessLiving agrees to not use or further disclose Protected Health Information other than as expressly permitted or required by this Addendum or as required by law.
  2. Safeguards. WellnessLiving agrees to use appropriate safeguards to prevent any use or disclosure of the Protected Health Information other than uses and disclosures expressly provided for by this Addendum. WellnessLiving further agrees to use appropriate administrative, physical and technical safeguards to protect the confidentiality, integrity and availability of any Electronic Protected Health Information in accordance with the HIPAA Security Regulations.
  3. Mitigation. WellnessLiving agrees to mitigate, to the extent practicable, any harmful effect that is known to WellnessLiving of a use or disclosure of Protected Health Information by WellnessLiving in violation of the requirements of this Addendum.
  4. Reporting. WellnessLiving agrees to report to Covered Entity any use or disclosure of Protected Health Information in violation of this Addendum by WellnessLiving or by a third party to which WellnessLiving disclosed Protected Health Information pursuant to Section 3.e of this Addendum (Subcontractors and Agents), of which it becomes aware, in the time and manner reasonably designated by Covered Entity. WellnessLiving further agrees to report to Covered Entity any Security Incident of which it becomes aware. In addition, WellnessLiving shall report to Covered Entity any Breach consistent with the regulations promulgated under HITECH by the United States Department of Health and Human Services at 45 C.F.R. Part 164, Subpart D.
  5. Subcontractors and Agents. WellnessLiving agrees to ensure that any agent, including a subcontractor, to whom it provides Protected Health Information received from, or created or received by WellnessLiving on behalf of, Covered Entity, agrees to the same restrictions and conditions that apply through this Addendum to WellnessLiving with respect to such information.
  6. Access. Upon receipt of a written request by Covered Entity for access to Protected Health Information about an individual contained in a Designated Record Set, WellnessLiving shall make available to Covered Entity such Protected Health Information, in the time and manner reasonably designated by Covered Entity, for so long as such information is maintained in the Designated Record Set. In the event any individual requests access to Protected Health Information directly from WellnessLiving, WellnessLiving shall forward such request to Covered Entity in the time and manner reasonably designated by Covered Entity. Any denials of access to the Protected Health Information requested shall be the responsibility of Covered Entity.
  7. Amendment. Upon receipt of a written request by or on behalf of Covered Entity for the amendment of an individual's Protected Health Information or record contained in a Designated Record Set (for so long as the Protected Health Information is maintained in the Designated Record Set), WellnessLiving shall provide such information to Covered Entity for amendment and incorporate any such amendments in the Protected Health Information as required by 45 C.F.R. 164.526, in the time and manner reasonably designated by Covered Entity.
  8. Audit and Inspection. WellnessLiving agrees to make its internal practices, books, and records, including policies and procedures and Protected Health Information, relating to the use and disclosure of Protected Health Information and the security of Electronic Protected Health Information, available to Covered Entity, or, at the request of Covered Entity, to the Secretary of Health and Human Services (the "Secretary of HHS" or any officer or employee of HHS to whom the Secretary of HHS has delegated such authority for the purposes of the Secretary of HHS determining Covered Entity's compliance with the HIPAA Privacy Regulations and the HIPAA Security Regulations. Such information shall be made available in a time and manner designated by Covered Entity or the Secretary of HHS.
  9. Documentation of Disclosures. WellnessLiving agrees to document such disclosures of Protected Health Information, and such information related to such disclosures, as would be required for Covered Entity to respond to a request by an Individual for an accounting of disclosures of Protected Health Information in accordance with 45 C.F.R. 164.528.
  10. Accounting. Upon receipt of written notice by or on behalf of Covered Entity to WellnessLiving that Covered Entity has received a request for an accounting of disclosures of Protected Health Information, WellnessLiving shall make available to Covered Entity, in the time and manner reasonably designated by Covered Entity, that information collected in accordance with Section 3.i of this Addendum (Documentation of Disclosures), to permit Covered Entity to respond to the request in accordance with 45 C.F.R. 164.528.
  11. Compliance with the HITECH Standards. Notwithstanding any other provision in the Agreement, no later than February 17, 2010, unless a separate effective date is specified by law or the Agreement for a particular requirement (in which case the separate effective date shall be the effective date for that particular requirement), WellnessLiving shall comply with the HITECH Standards, including, but not limited to: (i) compliance with the requirements regarding minimum necessary under HITECH 13405(b); (ii) requests for restrictions on use or disclosure to health plans for payment or health care operations purposes when the provider has been paid out of pocket in full consistent with HITECH 13405(a); (iii) the prohibition of sale of PHI without authorization unless an exception under HITECH 13405(d) applies; (iv) the prohibition on receiving remuneration for certain communications that fall within the exceptions to the definition of marketing under 45 C.F.R. 164.501 unless permitted by the Agreement and Section 13406 of HITECH; (v) the requirements relating to the provision of access to certain information in electronic access under HITECH 13405(e); (vi) compliance with each of the Standards and Implementation Specifications of 45 C.F.R. 164.308 (Administrative Safeguards), 164.310 (Physical Safeguards), 164.312 (Technical Safeguards) and 164.316 (Policies and Procedures and Documentation Requirements); and (vii) the requirements regarding accounting of certain disclosures of PHI maintained in an Electronic Health Record under HITECH 13405(c).
17.5 Permitted uses and disclosures by WellnessLiving.
  1. General Use and Disclosure Provisions. Except as otherwise limited in this Addendum, WellnessLiving may use or disclose Protected Health Information in connection with its performance of the services provided under the Agreement if such use or disclosure of Protected Health Information would not violate HIPAA or the HIPAA Privacy Regulations if done by Covered Entity or such use or disclosure is expressly permitted under Section 4.b of this Addendum (Specific Use and Disclosure Provisions).
  2. Specific Use and Disclosure Provisions. Except as otherwise limited in this Addendum, WellnessLiving may use and disclose Protected Health Information for the proper management and administration of WellnessLiving or to meet its legal responsibilities; provided, however, that such Protected Health Information may be disclosed for such purposes only if the disclosures are required by law or WellnessLiving obtains certain reasonable assurances from the person to whom the information is disclosed. The required reasonable assurances are that: (1) the information will remain confidential; (2) the information will be used or further disclosed only as required by law or for the purpose for which the information was disclosed to the person; and (3) the person will notify WellnessLiving of any instances of which it is aware in which the confidentiality of the information has been breached.
17.6 Obligations of covered entity.

Covered Entity shall not request WellnessLiving to use or disclose Protected Health Information in any manner that would not be permissible under the HIPAA Privacy Regulations if done by Covered Entity or that is not otherwise expressly permitted under Section 4 of this Addendum (Permitted Uses and Disclosures by WellnessLiving).

17.7 Term and termination.
  1. Term. This Addendum shall be effective as of the date of the execution of the Agreement and shall continue until the Agreement expires or terminates or this Addendum is sooner terminated in accordance with the provisions of Section 6.b (Termination for Cause) or 7.b (Amendment) hereof, whichever shall first occur.
  2. Termination for Cause. Upon Covered Entity's knowledge of a material breach by WellnessLiving, Covered Entity may, in its sole discretion, either (1) provide WellnessLiving with notice of and an opportunity to cure such breach and then terminate this Addendum if WellnessLiving does not cure the breach within the time period specified by Covered Entity, or (2) terminate this Addendum immediately. In the event that termination of this Addendum is not feasible, WellnessLiving acknowledges that Covered Entity has the right to report the breach to the Secretary of HHS. On or after February 17, 2010, upon WellnessLiving's knowledge of a material breach by the Covered Entity of this Addendum, WellnessLiving may, in its sole discretion, either (1) provide Covered Entity with notice of and an opportunity to cure such breach and then terminate this Addendum if Covered Entity does not cure the breach within the time period specified by WellnessLiving, or (2) terminate this Addendum immediately. In the event that termination of this Addendum is not feasible, Covered Entity acknowledges and agrees that WellnessLiving has the right to report the breach to the Secretary of HHS.
  3. Effect of termination. (1) Subject to the following paragraph, upon termination of this Addendum for any reason, WellnessLiving shall return or destroy all Protected Health Information received from Covered Entity, or created or received by WellnessLiving on behalf of Covered Entity. This provision shall also apply to Protected Health Information that is in the possession of subcontractors or agents of WellnessLiving. WellnessLiving shall retain no copies of the Protected Health Information. (2) Notwithstanding the foregoing, if WellnessLiving determines that returning or destroying the Protected Health Information is not feasible, WellnessLiving shall provide Covered Entity notice of the conditions that make return or destruction not feasible. WellnessLiving shall extend the protections of this Addendum to such Protected Health Information and limit further uses and disclosures of such Protected Health Information to those purposes that make the return or destruction not feasible, for so long as WellnessLiving maintains such Protected Health Information.
17.8 Miscellaneous.
  1. Regulatory References. A reference in this Addendum to a section in HIPAA, the HIPAA Privacy Regulations or the HIPAA Security Regulations, or the HITECH Standards means the section as in effect or as amended from time to time, and for which compliance is required.
  2. Amendment. Covered Entity and WellnessLiving agree that amendment of this Addendum may be required to ensure that Covered Entity and WellnessLiving comply with changes in state and federal laws and regulations relating to the privacy, security and confidentiality of Protected Health Information, including, but not limited to, changes under the HIPAA Privacy Regulations, the HIPAA Security Regulations and the HITECH Standards. WellnessLiving agrees that Covered Entity may terminate this Addendum upon thirty (30) days written notice in the event that WellnessLiving does not promptly enter into such amendment.
  3. Survival. The respective rights and obligations of WellnessLiving under Section 6.c of this Addendum (Effect of Termination) shall survive the termination of this Addendum.
  4. Interpretation. Any ambiguity in this Addendum shall be resolved in favor of a meaning that permits Covered Entity to comply with applicable law protecting the privacy, security and confidentiality of Protected Health Information, including, but not limited to, HIPAA, the HIPAA Privacy Regulations, the HIPAA Security Regulations and the HITECH Standards.
  5. State Law. Nothing in this Addendum shall be construed to require WellnessLiving to use or disclose Protected Health Information without a written authorization from an individual who is a subject of the Protected Health Information, or written authorization from any other person, where such authorization would be required under state law for such use or disclosure.
  6. No Third Party Beneficiaries. Nothing express or implied in this Addendum is intended or shall be deemed to confer upon any person other than Covered Entity, WellnessLiving, and their respective successors and assigns, any rights, obligations, remedies or liabilities.
  7. Primacy. To the extent that any provisions of this Addendum conflict with the provisions of any other agreement or understanding between the parties, including without limitation the Agreement, this Addendum shall control with respect to the subject matter of this Addendum.
18. Questions
If you have questions regarding this Agreement or wish to obtain additional information, please send an e-mail to support@wellnessliving.com.