Automated notifications are emails, SMS text messages, and push notifications that WellnessLiving sends automatically on your behalf whenever a scenario is triggered by a client, past client, prospective client, or member of staff. This allows you to engage clients and keep all parties in the know.
- When a client cancels an Appointment, the Appointment Canceled notification is sent to the associated staff member to notify them.
- When a staff member changes an Appointment, the Appointment Change (User Notification) notification is sent to the affected clients to notify them.
Automated notifications are split into two different categories:
- Client notifications – all notifications going to clients.
- Staff notifications – all notifications going to staff.
Each notification type has a description, the ability to enable or disable email, SMS, or push notifications independently, and an edit icon for customization of the message. Note that some notification types do not have SMS or push notification support.
Note: Automated SMS messages are only available to customers located in the U.S., Canada, the U.K., and Australia.
If you are located in the U.S. or Canada and use the Professional package of WellnessLiving, you will have 500 free SMS messages per month.
If you are located in the U.S. or Canada and use the ENTERPRISE package of WellnessLiving, you will have 1000 free SMS messages per month.
Any additional SMS messages will be sent at a cost of $0.025 USD per message.
If you are located in the U.K. or Australia, automated SMS messages can be sent at a cost of $0.09 USD per message.
The following articles are related to automated notifications: