From the Billing tab of the client profile, clients can view their billing information, make a payment to their account balance, redeem gift cards and other redemption codes, add credit cards, and add ACH account information. When viewing and managing your billing information, keep the following information in mind: When […]
A client’s ACH information can be saved to their profile as a payment method. This information can be saved by adding an ACH account to a client’s profile, or by choosing to save ACH account information at checkout when making a sale. To enable ACH as a payment method for […]
Problem When viewing a client’s transactions page, the ACH payment displays the transaction status as Failed. When you hover over to the tooltip beside the failed transaction, you will see the message: You have already charged this card this amount. Please wait fifteen minutes or change the amount of the […]
While an ACH payment is being processed, certain client notification emails may be triggered when WellnessLiving receives a response from your merchant processor. These email notifications are triggered when a response is received by WellnessLiving from your merchant processor. These email notifications will inform the client if the payment was […]
An ACH transaction may take up to 14 business days to settle. During this time, the transaction’s status is subject to change multiple times. For example, your merchant processor may show your transaction as Settled after five days and then change to Failed after eight days. To account for this, […]
If you have any inquiries related to your merchant processor, such as wanting to know the status of transactions within your business, you must contact the merchant processor directly. The table below provides the customer care contact information for merchant processors associated with WellnessLiving. If you require additional information related […]
Problem An ACH transaction fails and returns the error code 253 and the error message: The transaction was declined by our Risk Management department. This error is usually caused when the incorrect ACH account information is entered in a client’s profile. Solution If you receive the error code 253 when […]
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