Thank you for choosing the White Label Achieve Client App, WellnessLiving’s customizable mobile app. This article outlines the process you’ll go through while your app is being developed. On average, it can take four to six weeks to fully set up your app. Please note that the timelines can vary […]
Achieve Client App
Your clients can download and save a log of what they did right before their app froze or crashed. This information will greatly help our support team identify and resolve any issues. For more information, see Troubleshooting: The Achieve Client App freezes or crashes. To save a log of your last actions: Tap the My Profile […]
Problem Your client’s Achieve Client App keeps freezing or crashing. Solution If the Achieve Client App freezes or crashes, the client must save a log of their last actions and contact WellnessLiving support by email, describing the issue and attaching the log file. A member of our support team will […]
Clients can watch FitVID on Demand videos directly from their mobile devices using the Achieve Client App. Clients can filter videos based on the calories, difficulty level, staff member, duration, and tags associated with the video in the video settings. Clients can also sort videos by alphabetical order, upload date, […]
We are aware that Apple has reached out by email to a number of our customers who use the Achieve Client App for iOS. In this email, Apple informs them that there is an upcoming deadline (June 30, 2022) to update their apps to meet App Store Review guidelines. There […]
With FitLIVE or a non-integrated virtual service provider, clients can attend virtual services directly through the Achieve Client App. Clients can also attend virtual services using the Client Web App or the virtual meeting link provided in their service notifications. For information about attending in-person services, see Achieve Client App: […]
If you have a White Label version of the Achieve Client App and you want to make that app available in the App Store, Apple requires that you use your own email domain for the app. For example, you must use info@yogastudio.com instead of yogastudio@gmail.com. To get your own email […]
Problem The Achieve Client App splash screen is flickering. As there is no known reason for your Achieve Client App splash screen to flicker, this problem will need to be addressed on an individual basis. Solution If you are experiencing this problem, kindly send an email to achieve@wellnessliving.com.
Problem The Achieve Client App is not available in the App Store. This issue may occur if your Apple Developer membership is expired. When your Apple Developer membership expires, the Achieve Client App will automatically be removed from the App Store. Solution If you can’t find the Achieve Client App […]
If you subscribe to the White Label Achieve Client App, and you receive the Action Needed: Distribution Certificate Expires in 30 Days email from developer@email.apple.com, you’ll need to renew your Apple Developer membership before it expires to keep your Achieve Client App live in the App Store. You can renew […]