Clients can use the Client Web App to write reviews for your business and the services they attend. You can also allow clients to earn rewards points for writing reviews and sharing them on social media. For more information, see Managing rewards points. In this article: To write a review […]
Automated Marketing
The Verified customer badge that appears with a review on your WellnessLiving Explorer listing indicates that the client who left the review has met both of the following conditions: The client made a purchase from your business. The client attended one of your business’s services. The Verified customer badge is […]
The event announcement is a type of automated marketing campaign that can be used to automatically notify your clients whenever you schedule a new instance of an event. By default, the event announcement campaign is sent to all clients who previously registered for the event when a new event instance […]
You can send a maximum of 4,000 emails per hour or 40,000 emails per day to your clients, regardless of the number of locations in your business. When you’ve reached the sending limit, your emails will automatically be added to a queue to be sent later. This can sometimes cause […]
SMS variables can be used in your automated notifications and automated marketing campaigns to add customized details to your message. All variables are enclosed within square brackets to distinguish them from regular text. These variables also apply to push notifications. For example, when you send a client the Purchase Receipt […]
Problem A client didn’t receive an email or SMS message that should have been sent by an automated marketing campaign or as a client notification. Before you attempt any of the solutions listed below, we suggest you check the client’s contact history and the Contact Log History Report to determine […]
The Do Not Disturb feature lets you disable automated notifications for a specified period of time. You can set Do Not Disturb periods for automated marketing, client notifications, and staff notifications, and any notifications that would be sent out during the Do Not Disturb period are delayed until the period […]
You won’t be able to send emails to any of your clients if you’re using a blacklisted IP address to send emails. A blacklisted IP address is one of the reasons an email may have a status of Failed in a client’s Contact History and in your marketing reports. You may have been […]
Problem Client or staff notifications are not being displayed on the Notifications page, or automated marketing campaigns are not being displayed on the Automated Marketing page. This issue occurs because the default filter settings are set to display only enabled notifications or automated marketing. Solution To display disabled notifications or automated marketing campaigns: Open […]
There is a wide variety of variables available to use in email templates. For a complete list, see Email Variables.