To ensure that every session in a client’s recurring booking is paid for, staff members can choose to apply an auto-renewing session pass to the recurring booking. There are three methods by which a staff member can apply a client’s session pass to a recurring booking. Method 1: Booking the […]
Booking services
Staff members can book multiple clients at once into a scheduled class. Using this method overrides any restrictions or rules set on the class. For example, if you book 15 clients at once into a class that has a maximum capacity of 12 attendees, all 15 clients will be booked […]
The order in which services appear on the schedule and the Custom Schedule Widget is dependent on the time of the service and their order on their respective pages in the Setup menu. Appointments and assets will not be displayed on the Custom Schedule Widget. Below is a list of […]
Reserve with Google allows your clients to book appointments, classes, and events with your business directly through Google. To allow your clients to book through Google, you must first enable Reserve with Google for your business or location. To book a service through Google: Open Google in a browser window. Enter the name […]
Problem You accidentally booked a client, or a client accidentally booked themselves, into the wrong appointment, class, or event. Solution If a client was accidentally booked into the wrong service, you must cancel that booking. For more information on how to cancel a service, see Canceling an appointment booking, […]
Problem An event can’t be booked. This could occur for the following reasons: The enrollment list for the event is full. To resolve this issue, see To review the enrollment list for an event. The business policies for the event prevent clients from enrolling. To resolve this issue, see To […]
After an event instance has been scheduled, staff members can book clients into the scheduled event or have clients book the event on their own using the Client Web App. For more information about scheduling events, see Scheduling an event instance. When booking an event, keep the following information in […]
You can cancel a booked event for an individual client from the schedule. Clients can cancel their event booking through either the Client Web App or Achieve Client App. To learn how to cancel a scheduled event entirely, see Canceling and uncanceling an Event. When canceling an event booking, keep […]
If a client wants to cancel a booked class, staff members can cancel the class booking from the schedule. Clients can also cancel the booking themselves through either the Client Web App or Achieve Client App. This article details instructions for canceling a booked class for an individual client. To […]
After a class has been scheduled, you can book clients for the scheduled class. Additionally, you can make recurring bookings for classes on behalf of clients who want to attend the same class multiple times. For example, if a client wants to attend the same yoga class once a week […]