There are two scenarios that may cause your clients to receive multiple copies of your emails. If some of your clients are receiving multiple copies of an email when you contact a group of clients, it’s because the staff member who sent the email set the Send to each profile […]
Client communication
A file with the .ics extension is a calendar file that contains information such as the title, summary, start time, and end time for a scheduled service. WellnessLiving includes a calendar file as an attachment to certain automated email notifications that are sent to clients and staff members. Clients and […]
Please note that the following article does not constitute legal advice. For information on how CASL affects you specifically, consult your legal counsel. The Canadian Anti-Spam Legislation (CASL) is a federal law, which came into effect on July 1, 2014. Enforced by the Canadian Radio-television and Telecommunications Commission (CRTC), the […]
A bounced email is an email that failed to be delivered to your recipient’s inbox because it was rejected by their email server. You can check if your emails have bounced in the Email Campaign Report. The email may have bounced for any of the following reasons: Business owners who […]
When you’re sent an email that uses the wellnessliving.com domain, your email service provider may filter the email to protect you from receiving unwanted emails such as spam, junk, and phishing attempts. To ensure that all emails from Wellnessliving appear in your primary inbox, you must filter or unblock all […]
You can send an email or SMS text message to an individual client directly from their profile. Staying in contact with clients fosters a sense of community and support, resulting in higher retention rates. For more information, see communication with clients. When contacting an individual client, keep the following information […]
You can send emails, SMS messages, and push notifications to multiple clients at the same time. This can be done from the Client Groups page, the client list, an attendance list, or any report with a QUICK Contact button. For more information about sending email, SMS messages, and push notifications, […]
Problem When changing a client’s email address on their profile, you receive the error message: This email is already registered. Please sign in. This can occur for the following reasons: A client is already registered at your business with the same email address. To resolve this issue, see To add […]
Problem When viewing a client’s contact history, a staff member is unable to access the ADD CONTACT LOG button. This may occur if the staff member does not have the appropriate staff role permission to manage the client’s contact log. Solution To enable staff role permission for managing contact logs: […]
You can respond to client reviews from your business’s WellnessLiving Explorer page or from the Reviews menu in WellnessLiving. For more information, see Managing client reviews.