From the Billing tab of the Client profile, clients can view their billing information, make a payment to their account balance, redeem gift cards and other redemption codes, add credit cards, and add ACH account information. When no default payment method is selected and a client is automatically billed, the […]
Clients can sign up for a WellnessLiving account from the Client Web App by creating a new account or signing up using their Google or Facebook account. During the sign-up process, clients must enter their personal information, accept WellnessLiving’s terms and conditions, and activate their account via the link attached […]
Clients can sign in and out of their WellnessLiving account, book or check in to services, view their schedule, purchase products and services from the online store using the Client Web App If a client does not have an account with WellnessLiving, they can sign up with your business from […]
Clients can use the Client Web App to opt out of having their purchase options auto-renew or convert when they expire. Clients can only opt out if their purchase options have the Enable Client Control setting selected. For more information, see Session pass general information settings, Membership general information settings, […]
The Transactions tab displays all the transactions, such as purchases or refunds, made by a client at your business. Clients can view their transaction history, print their receipts, or email themselves copies of their receipts. In this article: To view the Transactions tab: In the top menu, click My Profile. […]
With FitLIVE, Zoom integration, or another non-integrated virtual service provider, clients can attend virtual services directly through the Client Web App. Clients can also attend virtual services using the Achieve Client App or the virtual meeting link provided in their service notifications. The attendance status of a client who joins a virtual service is determined […]
You can upload and configure the logo that appears on the Client Web App using the settings in Web Applications. Your logo should be a 220×100 image, of any file size. If you have not uploaded a logo in the Client Web App Web Application settings, the default logo that […]
Problem A client can’t log in to the Client Web App. This issue may occur if the client has entered an incorrect email address or password when logging in, the client’s login is disabled, or the client’s account is inactive. Solution To ensure the client can log in to […]
Groupon integration allows you to offer Groupon deals to your clients through WellnessLiving. Your clients can redeem a Groupon deal from the Client Web App or the provided redemption URL on their own. Once a Groupon deal is redeemed, it will be listed on the client’s Passes and Memberships page. […]
When referral rewards points are enabled, rewards points can be earned by clients who refer other clients to your business. For rewards points to be distributed appropriately, referral rewards points must be enabled, the referring client must not have reached the maximum cap, and the referring client’s information must be […]
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