Client Web App

Using the Client Web App, clients can create a profile for a family member and link their family member’s profile to their account. With the appropriate permission, a client can sign in as a family member. When signed in as a family member, a client can view and edit the […]

Your clients can book appointments using the Client Web App. Before your clients can book appointments, make sure you’ve completed the following steps: Create your appointment types and place them into the appropriate book now tab. Ensure the appointment allows online booking by selecting the Client can book online option. […]

Your clients can book classes on the Client Web App. Before your clients can book classes, make sure you have done the following: Create your class types and place them into the appropriate book now tab. Ensure the class allows booking online. Configure your business booking policies. To book a […]

Your clients can book a scheduled event through the Client Web App or have a staff member book the event for them. To allow your clients to book an event, be sure to do the following: Create the event type and place it in the appropriate book now tab. Ensure the event allows clients to […]

Your clients can book Book-a-Spot assets on the Client Web App. Before your clients can book a Book-a-Spot asset, make sure you have completed the following: Create a Book-a-Spot asset and place it into the appropriate Book now tab. Ensure the asset can be booked independently of other services and […]

Clients can use the Client Web App to check in to services from their schedule. For more information on the other check-in methods available for clients, see Check-in methods. To check in to a service from the Client Web App: In the top menu, click My schedule, click the More button […]

With FitLIVE or a non-integrated virtual service provider, clients can attend virtual services directly through the Client Web App. Clients can also attend virtual services using the Achieve Client App or the virtual meeting link provided in their service notifications. The attendance status of a client who joins a virtual service is determined […]

Clients can use the Client Web App to cancel upcoming services. Although clients can cancel individual bookings for services, only staff members can cancel some or all sessions in a series of recurring appointments or class bookings at once. If a client cancels a session in a recurring booking with no […]

Clients can use the Client Web App to write reviews for your business and the services they attend. You can also allow clients to earn rewards points for writing reviews and sharing them on social media. For more information, see Managing rewards points. In this article: To write a review […]

The Transactions tab displays all the transactions, such as purchases or refunds, made by a client at your business. Clients can view their transaction history, print their receipts, or email themselves copies of their receipts. In this article: To view the Transactions tab In the top menu, click My Profile. […]