Client Web App

Clients can use the Client Web App to opt out of having their Purchase Options auto-renew or convert when they expire. Clients can only opt out if their Purchase Options have the Enable Client Control setting selected. For more information, see Session pass general information settings, Membership general information settings, […]

Clients can use the Client Web App to redeem the points they have earned through your rewards program for the prizes you offer. Once a client has claimed a prize on their client profile, they must inform your staff members of the prize they redeemed. Your staff members can then award that prize […]

Groupon integration allows you to offer Groupon deals to your clients through WellnessLiving. Your clients can redeem a Groupon deal from the Client Web App or the provided redemption URL on their own. Once a Groupon deal is redeemed, it will be listed on the client’s Passes and Memberships page. […]

You can upload and configure the logo that appears on the Client Web App using the settings in Web Applications. Your logo should be a 220×100 image, of any file size. If you have not uploaded a logo in the Client Web App Web Application settings, the default logo that […]

Problem A client can’t log in to the Client Web App. This issue may occur if the client has entered an incorrect email address or password when logging in, the client’s login is disabled, or the client’s account is inactive. Solution    To ensure the client can log in to […]

When referral rewards points are enabled, rewards points can be earned by clients who refer other clients to your business. For rewards points to be distributed appropriately, referral rewards points must be enabled, the referring client must not have reached the maximum cap, and the referring client’s information must be […]

Clients can view and update their transformation log  using the Client Web App. To view and manage a client’s transformation log as a staff member, see Managing a client’s transformation log.   In this article: To add a transformation log entry: In the top menu, click My Profile. Click the […]

You can review your clients’ user experience by opening the Client Web App in an incognito window or a different browser. For more information, see Reviewing your client’s user experience.

Clients can print any unredeemed gift cards they have purchased from the Client Web App. To redeem a printed gift card, use the Card# displayed above the barcode. To learn how to print a gift card as a staff member, see Printing a gift card.  In this article: To print a gift card immediately after a purchase: Complete the purchase of a […]