Question I want to send a one-time (not recurring) push notification to the clients that use our mobile app. How do I do this? Before you begin Check the WellnessLiving glossary for information about any unfamiliar terms. You may want to open the following articles in a new tab. We’ll […]
Client notifications
With the visual editor, you can easily customize the email templates used in your automated marketing and notifications. The visual editor’s drag-and-drop feature allows you to easily add and design new content for your email templates. You can use the visual editor to modify any customizable email template in WellnessLiving. […]
Using the Achieve Client App, clients can control which types of notifications and automated marketing messages they receive from a business. For information about changing a client’s notification settings from the Client Web App, see Client Web App: Changing the notification settings. If a client is receiving unwanted push notifications, they […]
You can enable or disable individual staff and client automated notifications across your business. Enabled notifications will be sent to all clients and staff members with the appropriate notification settings. Disabled notifications will not be sent. For information about modifying your automated notification templates and send rules, see Customizing automated […]
Problem A client or staff member didn’t receive an email notification that should have been sent as an automated notification to their Gmail account. This can occur for several reasons. Before you attempt any of the solutions listed below, we suggest you check the following articles to rule out other […]
A file with the .ics extension is a calendar file that contains information such as the title, summary, start time, and end time for a scheduled service. WellnessLiving includes a calendar file as an attachment to certain automated email notifications that are sent to clients and staff members. Clients and […]
When you schedule a closed day and send a notification to all affected clients, the Class Booking (Reservation) Cancelled by Staff client notification is sent. This notification is designed for canceled Classes, but when a closed day is added to the schedule, it is also sent for any canceled Appointments […]
Businesses that use SMS notifications are charged monthly for the SMS messages they send between 12:00 a.m. EST on the first day of month and 11:59 p.m. EST on the last day of the month.
Problem A client didn’t receive an email or SMS message that should have been sent by an automated marketing campaign or as a client notification. Before you attempt any of the solutions listed below, we suggest you check the client’s contact history and the Contact Log History Report to determine […]
There is a wide variety of variables available to use in email templates. For a complete list, see Email Variables.
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