You can enable or disable individual staff and client automated notifications across your business. Enabled notifications will be sent to all clients and staff members with the appropriate notification settings. Disabled notifications will not be sent. For information about modifying your automated notification templates and send rules, see Customizing automated […]
Problem A client or staff member didn’t receive an email notification that should have been sent as an automated notification to their Gmail account. This can occur for several reasons. Before you attempt any of the solutions listed below, we suggest you check the following articles to rule out other […]
A file with the .ics extension is a calendar file that contains information such as the title, summary, start time, and end time for a scheduled service. WellnessLiving includes a calendar file as an attachment to certain automated email notifications that are sent to clients and staff members. Clients and […]
When you schedule a closed day and send a notification to all affected clients, the Class Booking (Reservation) Cancelled by Staff client notification is sent. This notification is designed for canceled Classes, but when a closed day is added to the schedule, it is also sent for any canceled Appointments […]
Businesses that use SMS notifications are charged monthly for the SMS messages they send between 12:00 a.m. EST on the first day of month and 11:59 p.m. EST on the last day of the month.
Problem A client didn’t receive an email or SMS message that should have been sent by an automated marketing campaign or as an automated notification. Before you attempt any of the solutions listed below, we suggest you check the client’s contact history and the Contact Log History Report to determine […]
There is a wide variety of variables available to use in email templates. For a complete list, see Email Variables.
Although you can make some basic modifications to personalize your automated emails using the options in the email header, editing the source code is the best way to create a unique email template. If you’re not familiar with HTML or CSS, we recommend creating a template in Constant Contact or […]
You can resend an email to the address associated with a client’s account at any time from the client’s profile page. The resent email will be a duplicate of the original email. To resend an email to a client: On the side menu, click Contact History. Click the Resend button […]
Problem Staff members are not receiving email or SMS notifications from your business for several reasons. If you are having issues with clients not receiving notifications, see Troubleshooting: Clients are not receiving email or SMS notifications. Solution Issue Resolution The notification is not active and cannot be sent to any […]
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