If you forget your WellnessLiving password, you and your staff members can reset it from the Staff Backend or the Elevate Staff App. From the Staff Backend, you can also initiate a password reset for your staff members and clients. To keep your accounts and personal information safe, it’s important […]
Troubleshooting: Staff member or client can’t connect their Facebook account to their WellnessLiving profile
Problem When a staff member or client attempts to connect their Facebook account to their Wellnessliving profile, the following error message appears: This account is already bound to another user. This occurs when another staff member or client has connected to their Facebook account using the same email address. Solution […]
Some of your clients may be registered with other WellnessLiving businesses using the same email address that they use at your business. In other cases, family members who attend different types of studios may use a shared email address for their accounts at various businesses. In either case, these clients […]
The Overview page within a client’s profile allows you to view comprehensive information about a client and perform actions like modifying their profile information, booking them into services and assets, selling products and services to them through the store, sending emails to them, and more. A guest profile must be […]
You can deactivate a client within your business if they no longer use your services. To deactivate a client, you must have the appropriate staff role permission to manage client profiles. You can’t deactivate a client if any of the following are true: The client has an upcoming service booked. […]
Clients can change or reset their password from the Client Web App or the Achieve Client App. To keep their accounts and personal information safe, it’s important to set a strong password that contains at least eight characters, one lowercase character, one upper case character, and one number. After changing […]
Staff members can initiate a password reset for other staff members or clients. Staff members must have the Manage staff profiles and Manage client profiles permissions enabled to initiate a password reset for another staff member or client, respectively. For more information, see Staff role permissions. If a client or […]
Clients can connect their WellnessLiving profiles to their Facebook, Twitter, Google, and Microsoft accounts. When connected to Facebook, clients can sign in to the Client Web App or the Achieve Client App using their Facebook account. When connected to Twitter, clients can sign in to the Client Web App using their Twitter account and […]
Clients can edit their profile information from the My Profile page in the Client Web App. To edit your client’s profile: In the top menu, click My Profile. Click Edit profile. Modify the fields as needed. For more information, see Modifiable client profile details. Click Save.
In the Client Web App, clients can view information about their account and interactions with your business from the My Profile section. For more information about the client profile information when viewed as a staff member, see Client profile. Overview – Display a client’s profile information, active Purchase Options, activity, […]
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