If clients need to know how many visits they have left before the expiry date of a membership or session pass with attendance restrictions, they can log in to the Client Web App, click My profile, and then click the Passes & Memberships tab. The number of sessions they can […]
Problem A client or staff member didn’t receive an email notification that should have been sent as an automated notification to their Gmail account. This can occur for several reasons. Before you attempt any of the solutions listed below, we suggest you check the following articles to rule out other […]
If someone is a registered client in another business that uses WellnessLiving, they can still register with your business using the same email address they used at the other business. To learn how to add a new client or walk-in client who is not registered with any businesses that uses […]
From the Client Web App, clients can view previous and upcoming payments for each of the memberships they own. To learn how to view a client’s payment schedule as a staff member, see Viewing or adjusting a client’s membership payment schedule. To view a membership payment schedule: In the top menu, […]
Guests are users who purchase items at your business without registering for an account. You can allow these users to make purchases through your Client Web App and Store Widget by setting any of the options under Guest Checkout in your store settings to ON. After a guest completes a […]
Problem When a client attempts to sign in to your business, they receive the error message: User with specified login is not registered. This issue may occur for the following reasons: A client profile doesn’t exist because the client hasn’t registered with your business. To resolve this issue, see To […]
When viewing a session pass on a client’s Passes & Membership’s page, you may notice it has a negative number of remaining visits. This happens when a client’s session pass is applied to more visits than are currently available on the pass. Consider the following scenario: A client is booked […]
You can add or remove an appointment, class, event, or asset from an existing session pass, membership, or package. You may want to do this if you introduced a new class and wanted to include them in an existing purchase option or if you want to offer more value to […]
You can manually set a client’s vaccination status to indicate whether they are fully vaccinated, partially vaccinated, unvaccinated, or choosing not to disclose their vaccination status from the Overview page on their client profile. When you set a client’s vaccination status, it will be indicated by an icon next to […]
There are two scenarios that may cause your clients to receive multiple copies of your emails. If some of your clients are receiving multiple copies of an email when you contact a group of clients, it’s because the staff member who sent the email set the Send to each profile […]
