FAQ

FAQ: FitVID on Demand

Below is a list of frequently asked questions regarding FitVID on Demand. If your question isn’t addressed in this article, consider posting it on WellnessLiving’s Community Forum. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address.

FAQ: Presence Websites

Below is a list of frequently asked questions about Presence. If your question isn’t addressed in this article, consider posting it on WellnessLiving’s Community Forum.

FAQ: Zoom integration

This article covers some of the common questions we’ve received from customers regarding our Zoom integration. If your question isn’t addressed in this article, consider posting it on WellnessLiving’s Community Forum.

FAQ: How do I obtain tax forms in WellnessLiving?

Tax forms such as W8/W8BENE/1099 for US-based customers can be obtained by emailing support@wellnessliving.com. For a faster response, be sure to include the specific tax form you are requesting in the subject line of your email.  Tax forms are not currently available to businesses located outside of the US.

FAQ: How do I edit a transaction?

Staff members cannot edit transactions in WellnessLiving. To make a change to a transaction that has occurred, you must void or refund the transaction, then make a new sale. You can void a transaction when it has not yet been batched. For more information, see Voiding a transaction. If a […]

FAQ: Why was an unpaid session automatically reconciled?

When a client books a recurring service unpaid and an applicable membership or session pass that has the setting Automatically reconcile unpaid visits upon Auto-Renew enabled is purchased at a later date, the applicable purchase option will be automatically applied to future sessions of the recurring service that are unpaid.