Below is a list of frequently asked questions regarding FitVID on Demand. If your question isn’t addressed in this article, consider posting it on WellnessLiving’s Community Forum. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address.
Below is a list of frequently asked questions about Presence. If your question isn’t addressed in this article, consider posting it on WellnessLiving’s Community Forum.
This article covers some of the common questions we’ve received from customers regarding our Zoom integration. If your question isn’t addressed in this article, consider posting it on WellnessLiving’s Community Forum.
If we are unable to process your subscription payment, your account will be disabled after 14 days. When you sign in to WellnessLiving, you will see a notification with a countdown to the date and time that your account will be disabled. You will not lose any information if your […]
Tax forms such as W8/W8BENE/1099 for US-based customers can be obtained by emailing support@wellnessliving.com. For a faster response, be sure to include the specific tax form you are requesting in the subject line of your email. Tax forms are not currently available to businesses located outside of the US.
Businesses that use SMS notifications are charged monthly for the SMS messages they send between 12:00 a.m. EST on the first day of month and 11:59 p.m. EST on the last day of the month.
The following criteria has been put in place to determine whether an automatic payment for a Purchase Option can be charged to a client’s account: If the automatic payment is less than or equal to $1000 (USD), the client will be successfully charged. If the automatic payment is greater than […]
A transaction made in error can be voided as long as the transaction batch hasn’t been processed yet. If the transaction batch has been processed, the transaction cannot be voided and must be refunded instead. For more information, see the following articles: Transaction batches and refunds Voiding transactions Refunding a […]
Staff members cannot edit transactions in WellnessLiving. To make a change to a transaction that has occurred, you must void or refund the transaction, then make a new sale. You can void a transaction when it has not yet been batched. For more information, see Voiding a transaction. If a […]
When a client books a recurring service unpaid and an applicable membership or session pass that has the setting Automatically reconcile unpaid visits upon Auto-Renew enabled is purchased at a later date, the applicable purchase option will be automatically applied to future sessions of the recurring service that are unpaid.
