If a client is using a shared address from a family member’s profile, you must remove them as a family member before you can modify their address information. For example, if a child is using their parent’s address and needs to update this information because they’ve moved to a new […]
Events purchased by clients can be canceled or deactivated by staff members. Canceling an event purchase from a client’s profile removes the client from all upcoming sessions. When an event purchase is canceled or deactivated, it can’t be used to pay for future event sessions. When an event purchase is […]
Using the Elevate Staff App, staff members can view a client’s upcoming schedule and attendance history. Information for services displayed on a client’s upcoming schedule and attendance history include the date of the service, its duration, the staff member who is providing the service, and any assets included with the […]
If clients need to know how many visits they have left before the expiry date of a membership or session pass with attendance restrictions, they can log in to the Client Web App, click My profile, and then click the Passes & Memberships tab. The number of sessions they can […]
Problem A client or staff member didn’t receive an email notification that should have been sent as an automated notification to their Gmail account. This can occur for several reasons. Before you attempt any of the solutions listed below, we suggest you check the following articles to rule out other […]
From the Client Web App, clients can view previous and upcoming payments for each of the memberships they own. To learn how to view a client’s payment schedule as a staff member, see Viewing or adjusting a client’s membership payment schedule. To view a membership payment schedule: In the top menu, […]
Guests are users who purchase items at your business without registering for an account. You can allow these users to make purchases through your Client Web App and Store Widget by setting any of the options under Guest Checkout in your store settings to ON. After a guest completes a […]
When viewing a session pass on a client’s Passes & Membership’s page, you may notice it has a negative number of remaining visits. This happens when a client’s session pass is applied to more visits than are currently available on the pass. Consider the following scenario: A client is booked […]
You can add or remove an appointment, class, event, or asset from an existing session pass, membership, or package. You may want to do this if you introduced a new class and wanted to include them in an existing purchase option or if you want to offer more value to […]
You can manually set a client’s vaccination status to indicate whether they’re fully vaccinated, partially vaccinated, unvaccinated, or choosing not to disclose their vaccination status from the Overview page on their client profile. When you set a client’s vaccination status, it will be indicated by an icon next to their […]
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