You can connect and sync a staff member’s Outlook Calendar with WellnessLiving. When connected, staff members will be able to add their service bookings on the WellnessLiving schedule to their Outlook Calendar. If a virtual service is scheduled, the virtual meeting link will be automatically added to their Outlook Calendar […]
Managing staff members
Staff members can receive and view alerts from the Alert Center using the Elevate Staff App. In the Elevate Staff App, the number of unread alerts will be indicated on the Alerts tab. If a staff member doesn’t have the Elevate Staff App open when they receive an alert, a […]
The Alert Center is an area in WellnessLiving where staff members receive alerts about certain activity within the system, such as client bookings or new Message Center messages. Staff members can also receive alerts on the Elevate Staff App. For more information, see Elevate Staff App: Viewing alerts. Each staff […]
Each staff member at your business has an Alert Center where they can find updates about activity at your business. Staff members can choose to receive alerts related to their own activity and services or alerts for all staff members, or they can turn alerts off. Additionally, they can choose […]
Alerts are in-software notifications that are sent to staff members whenever certain events occur, such as new service bookings. Alerts are found within the Alert Center. This article describes the different types of alerts available in the system. In this article: APPOINTMENT BOOKING Alert Description APPOINTMENT BOOKING This alert is […]
You can enable or disable individual staff and client automated notifications across your business. Enabled notifications will be sent to all clients and staff members with the appropriate notification settings. Disabled notifications will not be sent. For information about modifying your automated notification templates and send rules, see Customizing automated […]
You can connect and sync a staff member’s Google Calendar with WellnessLiving. When connected, the staff member’s service bookings on the WellnessLiving schedule are added to their Google Calendar. If a virtual service is scheduled, the virtual meeting link will be automatically added to their Google Calendar as well. Similarly, […]
When connecting a staff member’s Google Calendar or Outlook Calendar with WellnessLiving, there are certain rules you need to keep in mind. In this article: Items that won’t be synced to Google Calendar, Outlook Calendar, or WellnessLiving: Recurring events created in Google or Outlook Calendar. Events created in Google or […]
You can change the email address associated with a staff member’s profile. This email is used by staff to sign in to the Client Web App and Elevate Staff App and to receive staff notifications. To learn more about how to change a client’s email address, see changing a client’s […]
Problem A client or staff member didn’t receive an email notification that should have been sent as an automated notification to their Gmail account. This can occur for several reasons. Before you attempt any of the solutions listed below, we suggest you check the following articles to rule out other […]