Memberships

Memberships by Location Details Report (Enterprise Report)

The Memberships by Location Details Report is an enterprise report that displays a list of all client memberships that were active, expired, or on hold for all franchise locations during the selected date range. You can use the Memberships by Location Details Report to view membership details in each of your franchise locations.  In this article: To view the Memberships by Location Details Report Summary cards […]

FAQ: Why do I receive the error “You cannot visit any more this week” when my client has active days on their membership?

If you or one of your clients attempts to book a session or reconcile a visit using a membership with an attendance restriction during a short period of active days between holds, you may encounter the error “You cannot visit any more this week” even though the membership is listed […]

FAQ: Why are my client’s membership auto-payments always billed on the last day of the month?

If a client purchases a membership on the last day of any month and this membership has monthly auto-payments, the client’s auto-payments for this membership will always be billed on the last day of the month. For example, if a client purchases a membership with monthly auto-payments on February 28th, […]