Below is a list of frequently asked questions regarding membership cancellation reasons. If your question isn’t answered in this article, consider posting it on WellnessLiving’s Community Forum.
Memberships
After a client buys an auto-renewing Purchase Option, such as a membership or session pass, you can disable auto-renew for that client’s individual Purchase Option. This change won’t affect Purchase Options sold to other clients. To disable auto-renew for an individual Purchase Option: On the side menu, click Account. On […]
From a client’s membership payment schedule, you can make a one-time payment. This allows your clients to make convenient payments towards their membership fees outside of their scheduled payment cycle. If the client has an outstanding amount owing on their account, the one-time payment will be applied to it first. […]
The Memberships Details by Location Report is an enterprise report that displays a list of all client memberships that were active, expired, converted, or on hold for all Enterprise Locations during the selected date range. You can use the Memberships Details by Location Report to view membership details in each […]
Custom email receipts can only be created for Purchase Options. For more information on creating custom email receipts for Purchase Options see Membership advanced settings, Session pass advanced settings, and Package advanced settings.
If you or one of your clients attempts to book a session or reconcile a visit using a membership with an attendance restriction during a short period of active days between holds, you may encounter the error “You cannot visit any more this week” even though the membership is listed […]
The membership payment schedule allows you to view a client’s previous and future payments with respect to a particular membership. This schedule contains various icons that represent the status of each payment. You can also review the details of a membership that has been put on hold. To learn how […]
Using the Memberships Report, you can place a mass hold on selected memberships if your clients are unable to visit your business for an extended period of time. You can choose to place a hold on memberships for a specified duration or indefinitely. While on hold, all billing will be […]
Memberships with monthly auto-payments that are scheduled to be billed on the 29th or 30th of every month will be billed on the 28th for the month of February, unless it is a leap year, in which case they will be billed on the 29th.
If a client purchases a membership on the last day of any month and this membership has monthly auto-payments, the client’s auto-payments for this membership will always be billed on the last day of the month. For example, if a client purchases a membership with monthly auto-payments on February 28th, […]