We currently use third party payment processors as a Third Party Offering for internet-based payment services. If you wish to make a payment through WellnessLiving Software Services, your Personal Information may be collected by such processors directly and not by us, and will be subject to the third party’s privacy […]
Merchant processing
From the Billing tab of the client profile, clients can view their billing information, make a payment to their account balance, redeem gift cards and other redemption codes, add credit cards, and add ACH account information. When viewing and managing your billing information, keep the following information in mind: When […]
Problem A completed transaction isn’t processing successfully. The transaction appears on the client’s Transaction page, but it’s stuck in the Authorizing status. Solution Some transactions for our UK customers don’t process successfully due to payer authentication issues. More specifically, UK customers must adhere to Strong Customer Authentication (SCA) standards such […]
You can change a client’s payment method for a membership or session pass from the Passes & Memberships page of their client profile. You can’t change a client’s payment method if the membership or session pass is part of a package. To learn how to save a client’s credit card […]
This article outlines the fees you can expect to pay if your merchant processor is Barclays. This information is intended as a general guide. Contact your merchant processor to obtain any specific information about your account. All fees are listed in USD unless specified otherwise. Required fees Fee Amount Description MSC Rate (All […]
If you are a UK-based business and would like to be set up with credit card processing via Barclays, please send an email noting your request to merchant@wellnessliving.com.
3D Secure (3DS) is a secure online payment service that serves as an authentication method for transactions. In Europe, Strong Customer Authentication (SCA) requires 3DS when customers complete online transactions. WellnessLiving has no ability to influence or control requirements for 3DS. Any questions regarding 3DS must be directed towards your merchant processor. For a list of […]
If your business has a website and you use Barclaycard as a payment processor, there are certain criteria that your website must meet in order to be considered valid. Barclaycard performs website checks and if your website does not meet the requirements, it could lead to an interruption in your […]
As part of the onboarding process for new WellnessLiving customers, you will have a scheduled credit card processing setup call with your dedicated merchant processing coordinator. There is certain documentation that you are required to have ready for this call so that we can set up your merchant processing account […]
The Card Account Updater (CAU) is a paid service upgrade available to customers who use Paragon as a merchant processor. The CAU feature automatically scans for changes to a client’s credit card information, such as card numbers and expiration dates, and updates this information with Paragon for transactional purposes. This […]