All US businesses that use WellnessLiving SMS services to send automated marketing notifications, client notifications, and custom SMS messages to clients (QUICK Contact) MUST sign up for Application-to-Person 10-Digit Long Code (A2P 10DLC) messaging. A2P 10DLC is the latest messaging system in the US that allows businesses to send Application-to-Person […]
In some regions, there is an extra step to complete when enabling Message Center. To comply with regulations in certain countries, businesses must submit an application with supporting documentation in order to obtain and use a long code phone number. In this article: Why do I need to submit an […]
Below is a list of frequently asked questions regarding signing up for the A2P 10 DLC messaging system. If your question isn’t addressed in this article, consider posting it on WellnessLiving’s Community Forum.
This article describes all the settings available on the SMS Settings page. To learn how to sign up for A2P 10DLC, see Signing up for A2P 10 DLC messaging system. In this article: A2P Status Setting Description A2P SETTINGS Choose whether you want to opt in or opt out of […]
To help manage your client conversations in Message Center, you can assign staff members to be responsible for responding to specific conversations. When a staff member is assigned to a conversation, they’ll receive a notification in their Alert Center. Staff members must be assigned to a staff role with the […]
WellnessLiving’s Message Center helps you keep in contact with your clients by allowing them to respond to your business’s automated SMS messages to ask questions, leave feedback, and confirm or cancel their appointments or wait list promotions. When your clients respond to your automated SMS message, the system will automatically […]
Below is a list of frequently asked questions about the Message Center. If your question isn’t addressed in this article, consider posting it on WellnessLiving’s Community Forum.
Message Center allows your clients and staff members to engage in end-to-end conversations using SMS text messaging. Clients can reply to your automated notifications and marketing texts or simply send a message to your assigned phone number to start a new conversation. A history of interactions via Message Center can […]
SMS stands for short message service, a protocol used for sending short text messages over wireless networks. WellnessLiving offers three options for SMS text messaging services depending on the needs of your business. These include 1-way SMS, 2-way SMS, and conversational SMS. For more information on plans and pricing, see […]
WellnessLiving’s Message Center allows your clients and staff members to engage in end-to-end conversations using SMS text messages. You’ll be allotted a specific number of messages to use depending on your Message Center subscription plan. Each outbound message sent to a client from your business counts as one message. Likewise, […]
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