Message Center

Enabling Message Center

WellnessLiving’s Message Center allows clients to respond to your business’s automated SMS messages to confirm their appointments or wait list promotions, helping you manage your client attendance. When your clients respond to your automated SMS message, the system will automatically confirm their booking and promote them to the attendance list […]

FAQ: Message Center

Below is a list of frequently asked questions about the Message Center. If your question isn’t addressed in this article, consider posting it on WellnessLiving’s Community Forum.

Managing a conversation in Message Center

Message Center allows your clients and staff members to engage in end-to-end conversations using SMS text messaging. Clients can reply to your automated notifications and marketing texts or simply send a message to your assigned phone number to start a new conversation. A history of interactions via Message Center can […]

Types of SMS messaging

SMS stands for short message service, a protocol used for sending short text messages over wireless networks. WellnessLiving offers three options for SMS text messaging services depending on the needs of your business. These include 1-way SMS, 2-way SMS, and conversational SMS. For more information on plans and pricing, see […]

Message Center

WellnessLiving’s Message Center allows your clients and staff members to engage in end-to-end conversations using SMS text messages. You’ll be allotted a specific number of messages to use depending on your Message Center subscription plan. Each outbound message sent to a client from your business counts as one message. Likewise, […]

Message Center: Subscription plans and fees

WellnessLiving offers several subscription plans for Message Center. Each plan includes a specific number of SMS messages that your business can use on a monthly basis. Each SMS message your business sends or receives counts as one message, whether it is a 1-way or 2-way SMS communication. For more information, […]

SMS character limit

WellnessLiving uses Twilio to send SMS messages. The SMS format limits the length of a message to 160 characters. If your message is longer than 160 characters, it’ll be sent as a multipart message. You can send a multipart message up to 1530 characters long (153 characters per message up […]