Problem When customers use ClassPass to cancel a session, late cancellation policies are incorrectly applied. This can happen in one of two ways: The cancellation should qualify as a late cancel, but the session status is displayed as Early Cancel in WellnessLiving. The cancellation should qualify as an early cancel, […]
Promote
Before you can use Gympass with WellnessLiving, you must enable Gympass integration with WellnessLiving. You can start this integration process directly from the Gympass page on WellnessLiving: If you don’t have an account with Gympass, you must sign up with Gympass before integrating with WellnessLiving. If you already have an […]
Gympass is a monthly membership program that allows its clients to try out new fitness studios each month. When you sign up with Gympass, clients can discover and try your classes using their Gympass membership. Before clients can use Gympass to find and book your services, you must first integrate […]
Reserve with Google allows your clients to book appointments, classes, and events with your business directly through Google. To allow your clients to book through Google, you must first enable Reserve with Google for your business or location. To book a service through Google: Open Google in a browser window. Enter the name […]
This feature has been temporarily deactivated while we investigate a software issue. The Direct Mail feature in WellnessLiving allows you to send customized postcards to your clients. You can use postcards to keep in touch with clients near the holidays, on their birthdays, or to let them know about special […]
To set up your WellnessLiving account so your clients can use ClassPass at your business, you must complete the following steps: Provide your ClassPass representative with your WellnessLiving business ID and the location IDs for each of your business locations. For more information, see Finding your business ID and Finding […]
With Reserve with Google integration, your prospective clients will be able to book classes, appointments, and events through Google. Reserve with Google is automatically enabled when a new business registers with WellnessLiving. When Reserve with Google is enabled for your business, it will also be enabled for all your business […]
WellnessLiving Promote offers you options to promote your business to prospective clients through a variety of networks where clients can discover your services. To learn more about these promotional options, see: WellnessLiving Explorer listing Reserve with Google Using ClassPass with WellnessLiving Using Gympass with WellnessLiving Promotional options set through the Promote page will […]
Through your WellnessLiving Explorer listing, potential new clients can discover your business and services. This listing is available to the entire WellnessLiving user base and through online search engines. To learn how to optimize your listing for search engines, see Optimizing your WellnessLiving Explorer listing. When publishing a WellnessLiving Explorer […]
Before you start using your ClassPass account, you must enable ClassPass integration in WellnessLiving. You can enable or disable ClassPass integration for your entire business or by location. For more information, see Using ClassPass with WellnessLiving. When enabling or disabling ClassPass, keep the following in mind: For Enterprise customers, the […]