If your merchant processor is Payrix (formerly IntegraPay), you’ll need to apply for refund processing to be enabled for your account. To apply for refund processing, send an email to admin@integrapay.com. This email should contain the following information: The number of refunds you expect to process each month. The average […]
Refunds
A transaction made in error can be voided as long as the transaction batch hasn’t been processed yet. If the transaction batch has been processed, the transaction cannot be voided and must be refunded instead. For more information, see the following articles: Transaction batches and refunds Voiding transactions Refunding a […]
Your WellnessLiving business account and your account with any other software are not connected, and therefore specific transaction-related financial information is not shared and cannot be imported. This means that if you wish to use WellnessLiving to refund a transaction that was processed using a software other than WellnessLiving, you […]
Refunds for purchases can be issued to clients. The time it takes for the funds to be transferred back to the client’s account depends on when the refund was processed. For more information on how to issue a refund, see Refunding a transaction or purchase. Credit card refund timing Credit […]
Transactions processed through WellnessLiving are processed together in batches. Batch reconciliation cutoff times, which are listed in the table below, depend on the merchant processor you’re using. To increase the accuracy of your Batch Reconciliation Report, you can set the cutoff time in your store settings to match the time […]
You can refund a transaction directly from a client’s profile. When you refund a transaction, you’re returning a full or partial amount that was previously processed back to the client. You can only refund a transaction after its batch has been processed by the merchant processor. If you attempt to […]