Question I’m looking at our schedule, but some of our services aren’t showing up. Why is this happening, and how can I prevent this from happening in the future? Before you begin You may want to open the following articles in a new tab. We’ll be referring to them in […]
Schedule
You can view and manage a client’s future bookings on their upcoming schedule and past bookings on their attendance history in the Elevate Staff App. From the Elevate Staff App, you can cancel upcoming bookings and add notes to bookings, if applicable. In this article: To view the client’s booking: […]
To ensure that every session in a client’s recurring booking is paid for, staff members can choose to apply an auto-renewing session pass to the recurring booking. There are three methods by which a staff member can apply a client’s session pass to a recurring booking. Method 1: Booking the […]
Currently, Zoom is the only hosting platform for virtual services that can be directly integrated with WellnessLiving. If you prefer to host your virtual services on a different platform, you can configure your Appointments, Classes, or Events to include a link to the non-integrated platform. First, set up your service […]
Staff members can book multiple clients at once into a scheduled class. Using this method overrides any restrictions or rules set on the class. For example, if you book 15 clients at once into a class that has a maximum capacity of 12 attendees, all 15 clients will be booked […]
The order in which services appear on the schedule and the Custom Schedule Widget is dependent on the time of the service and their order on their respective pages in the Setup menu. Appointments and assets will not be displayed on the Custom Schedule Widget. Below is a list of […]
Reserve with Google allows your clients to book appointments, classes, and events with your business directly through Google. To allow your clients to book through Google, you must first enable Reserve with Google for your business or location. To book a service through Google: Open Google in a browser window. Enter the name […]
Staff members can use the Elevate Staff App to reconcile a client’s unpaid visits. If you’re reconciling an unpaid visit with a time-sensitive Purchase Option, such as a three-month membership, the activation date of the Purchase Option automatically changes to the date of the unpaid visit. This change occurs if […]
If you have deactivated staff members, they may display on the Staff Filter in the schedule filter options. To ensure inactive staff members do not appear on the schedule filter, clear the Services and Location checkboxes in the inactive staff member’s profile. For more information, see Setting a staff member’s services
You can view the attendance list of a class or event from the schedule. From an attendance list, you can: Contact clients who are booked into the service. Book clients into the class or event. Navigate to the enrollment list for the event instance. View or change information about clients […]
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