Below is a list of frequently asked questions regarding membership cancellation reasons. If your question isn’t answered in this article, consider posting it on WellnessLiving’s Community Forum.
Setting up your store
After you create and activate a gift card, staff members can sell it to clients on the Elevate Staff App. Gift cards sold on the Elevate Staff App can only be emailed to a recipient. To sell a gift card: Tap the Store tab. Under Choose your location, select the […]
Occasionally, a client may possess multiple gift cards and intend to use them on a single purchase. However, during checkout, the client may only use one gift card per transaction. To work around this, the value of the gift cards must be added to the client’s account balance. A staff […]
If you want to cancel the conversion set for a client’s Purchase Option, you can do so from the client’s Passes & Memberships page. To cancel a Purchase Option’s conversion: On the side menu, click Account. On the Account menu, click Passes & Memberships. In the list, find the Purchase […]
Drop-ins provide an alternative way for your clients to pay for an individual service booking instead of using a Purchase Option. For example, if a client wants to try one of your classes but doesn’t want to purchase a 6-month membership, they can select the drop-in rate and purchase a […]
When viewing a session pass on a client’s Passes & Membership’s page, you may notice it has a negative number of remaining visits. This happens when a client’s session pass is applied to more visits than are currently available on the pass. Consider the following scenario: A client is booked […]
You can add or remove an appointment, class, event, or asset from an existing session pass, membership, or package. You may want to do this if you introduced a new class and wanted to include them in an existing Purchase Option or if you want to offer more value to […]
Problem The Purchase Option that the client recently purchased only shows up on their Transactions page but not their Passes & Memberships page. This issue may occur due to a temporary server error. Solution If the Purchase Option didn’t show up on the client’s Passes & Memberships page, you can […]
After a client buys an auto-renewing Purchase Option, such as a membership or session pass, you can disable auto-renew for that client’s individual Purchase Option. This change won’t affect Purchase Options sold to other clients. To disable auto-renew for an individual Purchase Option: On the side menu, click Account. On […]
Set to Private: This article was a duplicate of this article. Redirected. You can find and view all your clients who have customized Purchase Options using the client list. To find clients with customized Purchase Options: Next to Applied Filters, clear any applied filters by clicking the Remove filter button […]