You can enable or disable individual staff and client automated notifications across your business. Enabled notifications will be sent to all clients and staff members with the appropriate notification settings. Disabled notifications will not be sent. For information about modifying your automated notification templates and send rules, see Customizing automated […]
Problem A client or staff member didn’t receive an email notification that should have been sent as an automated notification to their Gmail account. This can occur for several reasons. Before you attempt any of the solutions listed below, we suggest you check the following articles to rule out other […]
A file with the .ics extension is a calendar file that contains information such as the title, summary, start time, and end time for a scheduled service. WellnessLiving includes a calendar file as an attachment to certain automated email notifications that are sent to clients and staff members. Clients and […]
Businesses that use SMS notifications are charged monthly for the SMS messages they send between 12:00 a.m. EST on the first day of month and 11:59 p.m. EST on the last day of the month.
Problem A client didn’t receive an email or SMS message that should have been sent by an automated marketing campaign or as an automated notification. Before you attempt any of the solutions listed below, we suggest you check the client’s contact history and the Contact Log History Report to determine […]
Troubleshooting: Why do my staff members receive notifications when my staff role notifications are turned off?
Problem: Your staff members are receiving email notifications even though you have turned off their notification settings in their staff member profile. Solution: Currently, you cannot control whether staff members with a specific staff role receive reminder notifications under Staff Role permissions. However, you can disable a specific staff member […]
There is a wide variety of variables available to use in email templates. For a complete list, see Email Variables.
Although you can make some basic modifications to personalize your automated emails using the options in the email header, editing the source code is the best way to create a unique email template. If you’re not familiar with HTML or CSS, we recommend creating a template in Constant Contact or […]
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