Question When viewing the payment schedule for a client’s membership, you may see the message, “This membership’s payments failed due to an internal server error and may affect current payments. Contact our support team for assistance.” What does this message mean? Answer This error message is a generic prompt that […]
Discount codes can be applied to the items purchased in your store. When you apply a discount code, it is applied to all applicable items in the shopping cart, and the total value of the discount will be added to the Discount amount in the totals section of the shopping […]
Why is there a discrepancy between the number of visits on a session pass and the attendance restriction allowance?
Question A client has noticed a reduced number of visits on their session pass that doesn’t match the attendance restriction allowance. This happened because an auto-renewing session pass with unlimited visits was placed on hold and has attendance restrictions. As a result, the number of visits allowed in the attendance […]
FAQ: If I change the client type for a Purchase Option, will clients who already own the Purchase Option still be able to book services?
If a client buys a Purchase Option that’s associated to a specific client type and that client type is later changed in the global settings, the client won’t lose access to their Purchase Option even if they aren’t the new client type.
From the Achieve Client App, clients can view previous and upcoming payments for each of the memberships they own. For information about viewing a payment schedule from the Client Web App, see Client Web App: Viewing a membership payment schedule. For information about viewing a client’s payment schedule as a […]
If you want the price of a Purchase Option to change when it expires, you must set the Purchase Option to convert when it expires. You can set all Purchase Options that have been previously sold to clients to convert by changing the global settings. Similarly, you can set a […]
To change the automatic renewal for a previously sold Purchase Option, you must set the Auto-Renew option on a client’s Passes & Membership page to ON or OFF. For more information, see Disabling auto-renew for an individual Purchase Option.
If an Enterprise Headquarters changes a Purchase Option’s global settings, the changes are only applied to the Purchase Options sold from their location. To apply the global settings changes to the Purchase Options sold at Enterprise Locations, the Enterprise Headquarters must push the updated settings to their Enterprise Locations. When […]
If you add or update a contract that’s required for a Purchase Option, clients who already own the Purchase Option will be prompted to sign the new or updated contract the next time they sign in to WellnessLiving. If a contract is added globally to a Purchase Option, clients who […]
To change the commissions on a Purchase Option that’s already owned by a client, you must use the Manage Staff Commission option on the client’s Passes & Memberships page. For more information, see To assign a commission on a previously sold Purchase Option in Managing a staff member’s commission. Changes […]
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