Problem When a client attempts to sign in to your business, they receive the error message: User with specified login is not registered. This issue may occur for the following reasons: A client profile doesn’t exist because the client hasn’t registered with your business. To resolve this issue, see To […]
Problem A client can’t log in to the Client Web App. This issue may occur if the client has entered an incorrect email address or password when logging in, the client’s login is disabled, or the client’s account is inactive. Solution To ensure the client can log in to […]
Problem You are experiencing long loading times when accessing WellnessLiving.com, or you cannot access WellnessLiving.com at all. Solution Though WellnessLiving is constantly working to improve how often our servers automatically clear cache to prevent cache related issues from occurring, in this situation, we recommend setting new default Domain Name System […]
Problem A client receives an error message stating that their email already exists when trying to register with your business using the self-registration page, but there are no clients associated with that email registered with your business. Solution This error message is displayed when a client has used the email […]
Problem You accidentally booked a client, or a client accidentally booked themselves, into the wrong Appointment, Class, or Event. Solution If a client was accidentally booked into the wrong service, you must cancel that booking. For more information on how to cancel a service, see Canceling an Appointment, Canceling a […]
Problem You are unable to add a client to a class. This may occur if the session pass or membership does not apply to the desired class, has not yet been purchased, has not been activated, or has expired. Solution Issue Resolution Your client did not purchase a valid session […]
Problem When a client tries to book a service through the schedule, they are unable to select a date. This issue occurs when: The staff members assigned to the service do not have their working hours set. Staff members who do not have their working hours set are considered unavailable […]
Problem A class or event that is expected to be available for online booking is not available to clients in the Client Web App or WellnessLiving Achieve App. Solution Follow the directions below to discover what is causing this service to not appear to clients when booking online and to […]
Problem A product appears on the Products page under Store Configuration, but cannot be found in the online store. This could occur when the store category where the product belongs to is not selected, when there is a purchase restriction placed on the product, or the location at which you […]
Problem A client tries to book a service with an applicable purchase option but the visit cannot be paid for using that purchase option. Solution Issue Resolution The service is set up to restrict clients from purchasing. If your clients cannot pay for a service, you must modify the purchase […]
