Question The schedule icon has disappeared from the App Drawer and the Top Nav Bar in my Staff Back Office. Why did this happen and how do I fix it? Answer This issue occurs when the Custom URL field is empty on the Business URLs page. To fix the issue, […]
Troubleshooting
Question When viewing embedded WellnessLiving widgets on your website, some images are broken, specifically around the payment form. Before you begin Answer This issue is caused when the Website domains field is not filled out properly (or not filled out at all) for the widget you are using. This issue […]
Question When attempting to refund a transaction, I don’t see the Refund option. Why can’t I refund the transaction? Before you begin Answer There are two possible reasons why you can’t refund transactions. The transaction batch hasn’t been processed A transaction can be refunded until after the batch is processed […]
Question When attempting to void a transaction that is made in error from the client’s profile or from the All Transaction Report, I don’t see the Void Transaction option. Why can’t I void a transaction? Before you begin Answer There are two possible reasons why you can’t void transactions. It’s been […]
Boost Your Business Revenue by +57%
- Save Time and Grow Faster — Manage your bookings and payments in fewer clicks with easy-to-use features.
- Increase Brand Loyalty — Level up with your very own custom-branded iOS and Android client apps.
- Get More Clients — Attract, convert, and retain with a fully-integrated custom website and powerful SEO.
We have significantly improved our member engagement and retention strategies. It’s the ultimate solution!

Steve Cristini
Cristini Athletics