Troubleshooting

Why can’t I refund transactions?
Question When attempting to refund a transaction, I don’t see the Refund option. Why can’t I refund the transaction? Before you begin Answer There are two possible reasons why you can’t refund transactions. The transaction batch hasn’t been processed A transaction can be refunded until after the batch is processed […]
Why can’t I void transactions?
Question When attempting to void a transaction that is made in error from the client’s profile or from the All Transaction Report, I don’t see the Void Transaction option. Why can’t I void a transaction? Before you begin Answer There are two possible reasons why you can’t void transactions. It’s been […]