Problem When creating a table using the Text component on the Forms page of WellnessLiving, table functions may not be selectable. This may result in users being unable to delete or modify a table after creating it. Solution We currently don’t recommend using tables in Forms because of this […]
Problem Free ($0) transactions don’t immediately appear when filtering or searching the All Sales Summary Report. This is because the All Sales Summary Report defaults to Payment View, which only lists sales in which monetary payments were received. When viewing the All Sales Summary Report, $0 transactions will appear when […]
Troubleshooting: Why doesn’t the hourly pay rate I set up for my staff member get displayed in the Time Clock Details Report?
Problem The hourly pay rate for a staff member is shown as (n/a) in the Time Clock Details Report. This can occur when the pay rate is not set up correctly, which may result in an inaccurate calculation of the staff payroll. Solution Issue Resolution The staff member doesn’t have […]
Problem The Auty-mation keeps failing and is unable to import data from WellnessLiving to QuickBooks. This can occur if there is a data synchronization issue. Solution To disconnect and reconnect your QuickBooks Online account: On the Finance page, click VIEW DASHBOARD. Click Connections. On the connect QuickBooks Online account, click […]
Problem The Auty-mation didn’t automatically run at 8:40 a.m. CT. This can happen if there is a connection error. Solution To manually run the Auty-mation: On the Finance page, click VIEW DASHBOARD. Click Auty-mations, and then click Run.
Problem Clients with family member relationships can’t switch between linked accounts. This may occur if the Business Policy option Access to Related Client Profiles is set to OFF and/or the relationship type isn’t selected. To learn more about switching between a family member’s profile, see Viewing a family member’s profile […]
Problem When customers use ClassPass to cancel a session, late cancellation policies are incorrectly applied. This can happen in one of two ways: The cancellation should qualify as a late cancel, but the session status is displayed as Early Cancel in WellnessLiving. The cancellation should qualify as an early cancel, […]
Problem A client or staff member didn’t receive an email notification that should have been sent as an automated notification to their Gmail account. This can occur for several reasons. Before you attempt any of the solutions listed below, we suggest you check the following articles to rule out other […]
Problem An embedded widget opens in a new window when attempting to use it via the Safari web browser. Solution This issue occurs when the Prevent cross-site tracking setting is enabled in Safari for iOS users. This setting detects and eliminates cookies and other data used for cross-site tracking. When […]
Problem Your clients are unable to book a class using ClassPass. This happens if you enabled the store settings that require clients to have a credit card on file to book a class. Booking requests made through ClassPass don’t include a client’s credit card information. To resolve this issue, see […]
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