ACH transaction delays

An ACH transaction may take up to 14 business days to settle. During this time, the transaction’s status is subject to change multiple times. For example, your merchant processor may show that a transaction has a status of Settled after 5 days and then show a status of Failed after 8 days. To account for this, WellnessLiving displays Waiting for settlement for the first 14 business days.

After 14 business days have passed, WellnessLiving checks the status of the transaction. If the merchant processor shows a status of Failed or Success for the transaction, the transaction will be marked as Failed or Success in WellnessLiving. If the merchant processor shows a status of Pending Settlement for the transaction, WellnessLiving continues to check the status of the transaction daily and displays a status of Pending. If 30 days have passed after the transaction is made and its status is still Pending Settlement, the transaction will be marked as Failed in WellnessLiving and its status will not be checked again.

For information about contacting your ACH provider, see Merchant Processing Contact Information. If you need any assistance contacting your ACH provider or checking your transaction status, contact merchant@wellnessliving.com.

NoteFunds may be received as early as 5 business days after the ACH transaction. Since it is not possible for the merchant processor to provide WellnessLiving with the final status of the ACH transaction before 14 business days have passed, WellnessLiving will display Waiting for settlement during that time, regardless of the transaction’s current status.

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