The All Clients Report is a client report that displays a list of clients who joined your business during the selected date range, along with an overview of their client status and activity. The summary cards at the top of the page provide an overview of the key information in the report.
This article describes how to view the All Clients Report and provides details of the columns that appear in the report. To learn how to customize and filter the report, see Viewing a report.In this article:
To view the All Clients Report:
- Click the App Drawer button
. - In the App Drawer, click View All.
- In the list, click Reports. You can filter the list by entering Reports into the Search field.
- On the Reports menu, click Clients.
- On the Clients menu, click All Clients. The All Clients Report is displayed.
Headings in the All Clients Report
| Heading name | Description |
| First Name | The first name of the client. |
| Last Name | The last name of the client. |
| Username | The email address the client uses to log in. |
| Phone Number | The cell phone number of the client. |
| Home Phone Number | The home phone number of the client. |
| Work Phone Number | The work phone number of the client. |
| Birthday | The birth date of the client. |
| Gender | The gender of the client. |
| Address | The address of the client. |
| City | The city in which the client lives. |
| Zip/Postal Code | The ZIP or postal code of the client. |
| Location | The business name of the client’s home location. |
| Member ID | The ID of the client. |
| Referred By | The name of the client who referred this client. If this client was not referred by anyone, this column will be blank. |
| Status | The account status of the client. The options are Activated and Deactivated. |
| Client Type | The client type associated with the client’s account. |
| Notes | If there are any alerts on the client’s profile, an icon will appear in this column. Hover over the icon to see the details of the alert. |
| Belt | If your business type is set to martial arts, the client’s belt will appear in this column. |
| Client Since Date | The registration date of the client. |
Advanced filters in the All Clients Report
In addition to the filters listed in the table below, filters corresponding to any custom client fields you have created will also be available.
| Filter | Description |
| Home Location | Use this filter to determine which clients to include in the report based on the home location associated with their profile. This filter will only search for active locations, deactivated locations will not be displayed. |
| Subscribed to News and Updates | Use this filter to determine which clients to include in the report based on whether they are subscribed to news and updates. |
| Signed Liability Waiver | Use this filter to determine which clients to include in the report based on whether they have signed your online waiver. |
| Edited Purchase Options | Use this filter to determine which clients to include in the report based on whether they have Purchase Options that have been individually modified. |
| Groups | Use this filter to determine which clients to include in the report based on their client group. NoteThis filter will pull any relevant information from the available fields. For example, if you filter for groups A, B, and C, the filter will find clients from group A, group B, group C, and any combination thereof, as opposed to only finding clients who belong to all three groups. |
| Churn Risk | Use this filter to determine which clients to include in the report based on whether they have the potential to stop purchasing products and services at your business. |
| Gender | Use this filter to determine whether to include clients in the report based on the gender specified in their profile. |
| Client Status | Use this filter to determine which clients to include in the report based on whether they currently have an active purchase option. |
| Signed Business Contracts | Use this filter to determine which clients to include in the report based on whether they have any unsigned business contracts. |
| Client Types | Use this filter to determine which clients to include in the report based on their client type. |
| Achieve Users | Use this filter to determine which clients to include in the report based on whether they use the Achieve Client App. |
Summary cards in the All Clients Report
In addition to the summary cards listed in the table below, summary cards corresponding to any custom client types you have created will also be available.
| Summary Card | Description |
| Active Pass Holder | The total number of clients who joined your business during the selected date range and are currently active pass holders. |
| Active Member | The total number of clients who joined your business during the selected date range and are currently active members. |
| Inactive Pass Holder | The total number of clients who joined your business during the selected date range and are currently inactive pass holder. |
| Inactive Member | The total number of clients who joined your business during the selected date range and are currently inactive members. |
| Prospect | The total number of clients who joined your business during the selected date range and are currently prospects. |
| Total | If no clients joined your business during the selected date range, this card will display a zero. |