Applying for refunds with Payrix

If your merchant processor is Payrix (formerly IntegraPay), you’ll need to apply for refund processing to be enabled for your account.

To apply for refund processing, send an email to This email should contain the following information:

  • The number of refunds you expect to process each month.
  • The average amount of each refund.
  • Your expected reasons for issuing refunds.

You’ll be informed by email when you’ve been approved for refund processing.

NotePayrix doesn’t support voiding transactions. If your merchant processor is Payrix, you won’t be able to void transactions.

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