Booking intervals

Booking intervals determine when a client can book an appointment or Book-a-Spot asset. For example, an asset with a 30-minute interval can be booked at 1:00 p.m., 1:30 p.m., 2:30 p.m., and every 30-minute interval after that.

Booking intervals can be set to 15 minutes, 30 minutes, one hour, 90 minutes, or a custom booking interval. Custom booking intervals can be any multiple of five minutes.

Booking Intervals

Booking intervals begin at the earliest available time for a staff member or Book-a-Spot asset and run until the available time ends. For example, if the staff member’s shift is from 9:00 a.m. to 5:00 p.m. and an appointment’s booking interval is 30 minutes, a client can book an appointment at 9:00 a.m., 9:30 a.m., 10:00 a.m., and so on until 5:00 p.m. For more information about available time, see Managing a staff member’s working hours and Setting an asset’s working hours.

Booking intervals are also affected by the duration that the staff member or asset is booked. For example, if an asset has a 30-minute booking interval but is booked for an hour at 10:00 a.m., the next available booking interval will be 11:00 a.m. rather than 10:30 a.m.

To learn how to set a booking interval, see Creating or modifying an appointment type and Creating or modifying a Book-a-Spot asset.

When setting booking intervals for your services, keep the following information in mind:

  • If the available booking times for your appointments or assets are at unexpected intervals, you may need to adjust the availability or settings for those services. For more information, see FAQ: Why are my available booking times placed at unexpected intervals?
  • If a staff member or asset has unavailable time scheduled or is already booked for a session, booking intervals for the appointment or asset will resume at the end of the unavailable time or session. For example, if an asset is set to be unavailable between 1:00 p.m. and 2:00 p.m. and has a booking interval of 30 minutes, the asset will be available to book again at 2:00 p.m., 2:30 p.m., and so on.
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