Canceling a class booking

If a client wants to cancel a booked class, staff members can cancel the class booking from the schedule. Clients can also cancel the booking themselves through either the Client Web App or Achieve Client App.

This article details instructions for canceling a booked class for an individual client. To learn how to cancel a scheduled class, see Canceling and restoring a class.

When canceling a class booking, keep the following information in mind:

  • If a visit that is paid for with a session pass or a membership is marked as Early Cancel, the visit will be returned to the session pass or membership. Returned visits won’t automatically pay for existing unpaid visits. To use a session pass or membership to pay for an unpaid visit you must reconcile the visit. For more information, see Reconciling an unpaid visit.
  • Enabling the Class Booking (Reservation) Canceled by Staff notification will automatically select the checkbox to send the related notification to the affected clients when a staff member is canceling a class booking. If the Class Booking (Reservation) Canceled by Staff notification is disabled, the staff member must manually select which notifications to send to the affected clients.

In this article:

    To cancel a single class booking:

    1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
    2. In the list of clients displayed, click the client’s name.
    3. In the list of clients displayed, click the client’s name.
    4. On the side menu, click Attendance.
    5. On the Attendance menu, click Upcoming Schedule.
    6. In the list, find the class you want to cancel. You may have to browse the list or filter the list to find the class.
    7. In the Action column, click the Actions button  and select Cancel Session. The booking is canceled.

    To cancel a recurring class booking:

    1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
    2. In the list of clients displayed, click the client’s name.
    3. In the list of clients displayed, click the client’s name.
    4. On the side menu, click Attendance.
    5. On the Attendance menu, click Upcoming Schedule.
    6. In the list, find the recurring class you want to cancel. You may have to browse the list or filter the list to find the class.
    7. In the Action column, click the Actions button  and select Cancel Class in Recurring Booking.
    8. On the Recurring Sessions page, filter for and select the recurring sessions you want to cancel for this class:
      1. Under Ends, select how many recurring sessions you want to cancel for this class:
        • To cancel a specific number of recurring sessions for this class, select Number of canceled classes and enter the number of sessions you want to cancel.
        • To cancel recurring sessions for this class over a specific time period, select Cancel from [date] to [date] and enter a start and end date in the corresponding date fields.
        • To cancel all recurring sessions for this class, select No end date.
      2. Under Repeats every, enter the frequency for which you want to cancel recurring sessions for this class.
      3. Under Repeats on, select the days of the week for which you want to cancel recurring sessions for this class.
      4. Under Booked [number] session(s), all recurring sessions for this class that fit under the criteria you entered above are displayed. Sessions that will be canceled are highlighted in blue. Click each session you don’t want to cancel.
      5. Under Added to [number] waitlist(s), all recurring sessions for this class for which the client was added to a waitlist and that fit under the criteria you entered above are displayed. Sessions that will be cancelled are highlighted in blue. Click each session you don’t want to cancel.
      6. Click Cancel booking.

    To cancel multiple class bookings:

    1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
    2. In the list of clients displayed, click the client’s name.
    3. In the list of clients displayed, click the client’s name.
    4. On the side menu, click Attendance.
    5. On the Attendance menu, click Upcoming Schedule.
    6. In the list, select the checkbox next to each class you want to cancel. You may have to browse the list or filter the list to find the class.
    7. Click Early Cancel Selected.
    8. In the confirmation popup, click OK. The bookings are canceled.
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