Canceling a Purchase Option’s conversion

If you want to cancel the conversion set for a client’s Purchase Option, you can do so from the client’s Passes & Memberships page.

To cancel a Purchase Option’s conversion:

1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
2. In the list of clients displayed, click the client’s name.
3. On the side menu, click Account.
4. On the Account menu, click Passes & Memberships.
5. In the list, find the Purchase Option with the conversion you want to cancel. You may have to browse the list, use the Search option, or filter the list to find the Purchase Option.
6. In the Action column, click the Action button and select Edit conversion.
7. On the Edit conversion page, click Cancel conversion.